Well let me start off first telling you i am a landlord in Louisiana and never treated tenants the way my son was treated from this rental company when he bought a house. When he took the job in KC we had found this new property and the lady Elizabeth seamed to be nice. My son wanted to establish his own line of credit so we let him put the lease in his name, which might of been a mistake, but it worked out. On our move in , the place really wasn't ready but since i am an electrical contractor we accepted it. Th floor outlet was missing so the next time i went up i brought a floor outlet snd plate and installed it at my expense, and several wall plates, we installed these items since we could not get the contractor to come back. There were plumbing issues doors missing and stress cracks throughout the property. One major issue was the garage door opener was broken several times and it would take a while to get it repaired.The plumbing was so bad in the hall bath the shower head leaked every time you used it but since it would only get used when i was there i would always put a towel over it since the property manager would not fix it. However the worst was the move out. My son had lived there for three years and the property manager was rising the rent again do i told my son it was time to purchase a home. We did find a nice home but we were trying to get the act of sale to go done before the lease was due. The act of sale was done on June 3rd and me and my wife went to KC to move the furniture on June 19th. On the Friday night i left the trailer on the driveway of the Gardner house and went back there Saturday morning to finish moving the furniture, on entering the house we found one of his coin boards knocked off the wall where one of the maintenance people went in and knocked the board off spreading the coins all over the floor. My son wanted to call the police and make a report but i would not let him.we had most stuff out but since his lease was not up until the end of August i told him i would come back up for July 4th weekend snd clean the apartment and then he could notify Elizabeth that we were moving out at the end of the lease. I brought my carpet cleaning machine up with me to clean the apartment and my wife cleaned the bath fixtures snd we cleaned all the appliances.my son went to the office Tuesday after the 4th of July and the lady there did not want to talk to him except she told him that he needed a bill from a carpet cleaner. My son then called a local carpet cleaner snd had the carpets cleaned again so he could get a bill to get his deposit back.The next day I called Elizabeth and she set up an appointment to meet the Maintence man for an inspection. The maintence man snd two other guys met my son there snd told him that the office would get his deposit back to him. They were impressed the place was so clean. If it would of not ben from the stress cracks in the dry wall the management company could move some one in the next day. After the lease was over on September 20th i received the deposit back except for $750.00 where the lady Elizabeth kept for damages snd cleaning. The lease was through the month of August. Elizabeth would never return my call she sent my son pictures that was not our apartment and one of the pictures was sexually oriented . She charged my son $750.00 and the check was made out to me and not my son. If we treated our tenants in Louisiana this way i would be in court all the time. I wanted to sue Willow chase for the deposit plus what kansas laws say we were entitled to but my son did not want to take the time to go to court and since my name was not on the lease i was told i could not file the lawsuit. Please know this real estate company ,willow chase is not a company to rent from they don't repair the property in a timely fashion, they expect the tenant to fix problems snd than Elizabeth steals your deposit. Please stay away from people like this. DONT RENT FROM THIS COMPANY. They are crooks. As of today i have not heard from Elizebeth nor has she called my son to explain why she stole his deposit. The deposit should of been in my sons hands or my hands 30 days after the walk through according to Kansas law if not the full deposit plus penalties are owed, but since Elizabeth stole the remainder of the deposit i doubt she cares about the law. Like i said she still hasn't called me. You think she would of had the common courtesy to call another landlord and explain herself read more

Chase Willow Twin Homes is a very bad rental Town Home place to live. There is no maintenance at all. We've had a broken toilette for four months that the landlord Elizabeth refuses to have the maintenance guys fix and A broken Smoke detector for four months that the landlord Elizabeth refuses to fix and a broken key pad for the house that's been broken since we moved in ten months ago that the landlord refuses to fix and a lost garage door opener that the landlord refuses to help us get a new one of because she says she is fighting with the people that she gets them from and she has raised our rent from $2,300.00 to over $5,000.00 two thousand three hundred a month to over five thousand a month because she is trying to hurt us even more than we have already been hurt! We put our two months notice in because of the many unfixed broken toilette, keypad, smoke detector and lost garage door opener and the sheer Hatefulness, Meanness and Not Niceness of the landlord Elizabeth and for Raising Our Rent from two thousand three hundred up to Five Thousand dollars a month! We've put in a complaint to the Better Business Burrow and they will try to help us! Thank You! :-) :-) :-) read more

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Be prepared for them to hold onto your deposit upon move out. No matter how hard you clean. They even got away with an extra months rent. Hiring a lawyer was more expensive than the $1250 rent....and they know this!! Which is why they continue to get away with it. Read the fine print and watch out for the manipulative Elizabeth. Do not trust a word she tells you. I heard complaints from many other tenants who have law suits pending. Choose another property...this is not worth the headache. read more