We have used the Croft Veterinary Clinic for many years and they have taken care of 3 of our dogs,…read moreall of whom have come from Rescue homes. They have always been very helpful and friendly and have reassured our animals at a time when they have been anxious and upset. One of our previous dogs had a broken leg (from a car accident) and they arranged for him to have treatment at a specialist centre at St Helens, as well as enabling us to have him groomed and bathed after having a general anaesthetic (without which these activities would not have been possible!) David Thomson, the owner is also a great supporter of Pat Woods Cat Rescue, and is a genuine animal lover. All the vets are very good with the animals and I would recommend it to anyone.

We've always received excellent care from all the staff at Abbey Vets. They've worked tirelessly to…read moreensure appointments have been available with all the COVID restrictions. When our elderly cat reached the end of his life the care we all received was outstanding. We were put at ease & he passed away peacefully with dignity. Our dogs love visiting the vets - and are always excited to go - which says it all really!

My family have always used Abbey Vets for all our pets…read more They have always been very reliable and very knowledgeable. We've got a young Labrador and he's had the odd thing that we've needed to go to them about and they have been a great help. Our poor lab has had his fair share of blood tests, x-rays, even a heart scan (not done there but been referred to a specialist by the vet) and has been castrated there and they've been fantastic. Very accommodating and flexible. Their opening times are good for me too because I work shifts, and being open on a Sunday is very beneficial for any weekend emergencies!! The only little gripe I have is the car park is quite awkward when its full. There's not much that can be done about it though, they can only use what space they have! There is also another Abbey Vets clinic in Chellaston.

Thank goodness that we are members of the Scarsdale Veterinary customer family!…read more Our beloved puppy, Ricky Martin, was attached by a vicious neighbor dog last Saturday night at 11:10pm. He was seriously (I got scratched from trying to save him) injured and within 45 minutes he was with the vet in the hospital. We discussed the procedures needed and then he was sedated and the vet did her magic (we drove home and left our phone on just in case. Desperately, desperately upset. We got a call early the next morning that all was well with Ricky and we picked him up late the same afternoon. Of course our boy was shaven on his back and his side with a plaster on his back covering the serious damage and the sutures. 7 KG of pure love in Ricky Martin had no change against an ugly, aggressive off-leash husky. Pain meds and antibiotics everyday. 5 days later - good news, no secondary infections. Now 5 more days before the sutures can be removed...... Thank you!!

My dog had a TPLO at Scarsdale derby Pride Park practice,our experience with them was negative…read morestart to finish. The miscommunication with the staff is what let's them down, a lot of them are not competent at their jobs. Reception staff are a classic example. Most have an attitude problem & no manners.When it came to paying for the TPLO, The bill was wrong, phone calls had to be made to Dawn to sort this out,while I'm at reception with a huge queue behind me, they expect you to hand over your card, pay and go! I was made to feel like I'm doing something wrong by querying my bill. Not really, when paying over £4,000 NO INSURANCE, I have every right to know exactly what I'm paying for. It's called clarifying your bill so you can then pay in full, without any fear you've overpaid.They seemed upset I had found the overcharge. No sorry, no nothing, just scowling faces. Another time We checked in to reception, or so we thought & we are waiting and waiting & finally get a phonecall asking where are we? They hadn't checked us in. So we were then classed as being late for the appointment & absent. again eye rolling & whispering about us.Next my dog returned for stitch removal, I handed her over in good faith that the staff would remove the stitches, got home & 2 days later I find a large metal staple still left very visible in my dogs stomach. (She had a wart removed) alongside the TPLO.This was before Xmas and to drive another 50 mile round trip back to Pride to get it removed, was out of the question! Their error, their fault!I then had to ring around multiple vets near my home to get the staple removed, which before Xmas was very difficult. They needed all of her history sending over etc before they would take the staple out. It took me all of Saturday to sort this out. I insisted Scarsdale pay for this. Why should I pay the penalty for THEIR mistake. What kind of incompetency is this to send a dog home with a staple still in its stomach. Bizarre. They were really 'funny' with me after this incident and when we visited again my mum overheard staff members talking about us. Not very professional is it......I had a 1st physio session booked in for my dog so I asked at reception how do I get into the physio, do I go outside to the main doors a good walk away, or can I go through the pet shop area to them. The receptionist (super rude with a huge blonde bun on top of her head) told me I had to go outside and walk round to the doors to get in. I carried my dog out, into the cold, round to those doors. They are not in use. She knew this when she spitefully sent me out that way. How can a receptionist not know that the outside doors are not in use? She works at Pride, not me! I returned back to say I cannot enter that way, then she said, oh yeah, go through the pet shop area..I asked why had she sent me out that way then? She said she didn't know you could go through the pet shop area! Seriously? She's dealing with physio patients on a daily basis,she had sent me on a pointless mission outside with my dog. She then proceeded to bad mouth me to another staff member as my mum overheard them talking about us. I had booked my dog in for 10 sessions of physio, so they gave a discount of £200 off of that as a goodwill gesture for the metal staple they left in her belly. Fair enough. My dog went back to pride for a 6 week post op Xray and check. There was another 'miscommunication' again with a nurse, Adriana who had said information to me that was not correct..this then resulted in another chat the following day with a very hostile Alice, who said I seem upset every time I visit. Well I'd say it's normal to be upset at a metal staple being left in my dogs belly, also being badmouthed by reception staff, the incident with blonde bun deliberately sending me out into the cold with my dog the wrong way to physio, then the incident with Adriana.I have lost all faith in this practice. It feels uncomfortable & awkward to go there now.Some of the staff there are quite simply incompetent & some reception staff are not very good at their job, sadly Pride will never accept that. It seems it's the customers fault, never theirs.THEY WONT ADMIT THEIR FAILINGS NOR DO THEY APOLOGISE!

A great vets situated just outside the town centre on an industrial estate. Excellent service,…read morefriendly staff and you can usually get appointments quite speedily if needed. I can't compare it with other vets pricewise, but am sure that they are pretty competitive. Our cat was seen there all her life, and when, unfortunately, she had to be put to sleep, it was done with sympathy and empathy. They even sent a little card through with a lovely poem in it - although upsetting, it was really a nice touch. Parking outside can be a little difficult as there are only a few spots, but as it's on an industrial estate, you can normally park easily just along the road.

My dog had a TPLO at Scarsdale derby Pride Park practice,our experience with them was negative…read morestart to finish. The miscommunication with the staff is what let's them down, a lot of them are not competent at their jobs. Reception staff are a classic example. Most have an attitude problem & no manners.When it came to paying for the TPLO, The bill was wrong, phone calls had to be made to Dawn to sort this out,while I'm at reception with a huge queue behind me, they expect you to hand over your card, pay and go! I was made to feel like I'm doing something wrong by querying my bill. Not really, when paying over £4,000 NO INSURANCE, I have every right to know exactly what I'm paying for. It's called clarifying your bill so you can then pay in full, without any fear you've overpaid.They seemed upset I had found the overcharge. No sorry, no nothing, just scowling faces. Another time We checked in to reception, or so we thought & we are waiting and waiting & finally get a phonecall asking where are we? They hadn't checked us in. So we were then classed as being late for the appointment & absent. again eye rolling & whispering about us.Next my dog returned for stitch removal, I handed her over in good faith that the staff would remove the stitches, got home & 2 days later I find a large metal staple still left very visible in my dogs stomach. (She had a wart removed) alongside the TPLO.This was before Xmas and to drive another 50 mile round trip back to Pride to get it removed, was out of the question! Their error, their fault!I then had to ring around multiple vets near my home to get the staple removed, which before Xmas was very difficult. They needed all of her history sending over etc before they would take the staple out. It took me all of Saturday to sort this out. I insisted Scarsdale pay for this. Why should I pay the penalty for THEIR mistake. What kind of incompetency is this to send a dog home with a staple still in its stomach. Bizarre. They were really 'funny' with me after this incident and when we visited again my mum overheard staff members talking about us. Not very professional is it......I had a 1st physio session booked in for my dog so I asked at reception how do I get into the physio, do I go outside to the main doors a good walk away, or can I go through the pet shop area to them. The receptionist (super rude with a huge blonde bun on top of her head) told me I had to go outside and walk round to the doors to get in. I carried my dog out, into the cold, round to those doors. They are not in use. She knew this when she spitefully sent me out that way. How can a receptionist not know that the outside doors are not in use? She works at Pride, not me! I returned back to say I cannot enter that way, then she said, oh yeah, go through the pet shop area..I asked why had she sent me out that way then? She said she didn't know you could go through the pet shop area! Seriously? She's dealing with physio patients on a daily basis,she had sent me on a pointless mission outside with my dog. She then proceeded to bad mouth me to another staff member as my mum overheard them talking about us. I had booked my dog in for 10 sessions of physio, so they gave a discount of £200 off of that as a goodwill gesture for the metal staple they left in her belly. Fair enough. My dog went back to pride for a 6 week post op Xray and check. There was another 'miscommunication' again with a nurse, Adriana who had said information to me that was not correct..this then resulted in another chat the following day with a very hostile Alice, who said I seem upset every time I visit. Well I'd say it's normal to be upset at a metal staple being left in my dogs belly, also being badmouthed by reception staff, the incident with blonde bun deliberately sending me out into the cold with my dog the wrong way to physio, then the incident with Adriana.I have lost all faith in this practice. It feels uncomfortable & awkward to go there now.Some of the staff there are quite simply incompetent & some reception staff are not very good at their job, sadly Pride will never accept that. It seems it's the customers fault, never theirs.THEY WONT ADMIT THEIR FAILINGS NOR DO THEY APOLOGISE!

The Kedleston road practise is just outside the town centre. I don't drive so it is good for me…read morethat I can walk from town in about 20 minutes. The lobby area is big and has separate waiting areas for dogs and cats, which makes it easier if you have a nervous cat that gets scared by dogs. I took my kitten to be castrated and all the staff were excellent. The animal is treated well and booked in by their own name. It doesn't seem to matter which member of staff you speak to, they all seem to know your pet personally. I also like the fact that even though they sell lots of pet foods and products, they don't do the hard sell on you to buy anything. The nurse was really great with him and even though he is usually scared of other people he never made even a whimper with her and let her examine him without trying to escape. The after care is just as good and when I needed a taxi to take me home, the receptionist offered to ring for me from their phones and I was able to wait in the waiting room for the cab to arrive. I would definitely use the practise again. Next up my little girl kitten

I have used this practice since it first opened having been taken to the cleaners by a large…read morepractice in Derby who charged me over£400 and then put my dog down 3 days later (They did an almost identical move with my late Mothers dog). He has a brilliant manner with our dogs (Chihuahuas) and is very reasonably priced. I always feel that he really cares about the animals and the fee is just an aside that he has to charge to be of service to your pet. The receptionist is very professional and a really nice woman to boot. I will go nowhere else.

A good small local vets that I have taken my cat to a few times, including an overnight stay! Some…read moreparking out front but lots more parking at the nearby shops. Doesn't take cards so be prepared to pay in cash!

If there was a negative score I would give it. Communication on health issues is appalling, as is…read morefollow up. Resulted in a huge vet bill with overnight stay in hospital immediately after collection from the kennels. Possibility of having to say goodbye to him. All could have been avoided if severity of condition had been communicated and followed-up. Such a shame as have been very happy with their care, but they cannot be trusted now.

Ok where do i start if your looking for a good part time home for your lovely pets i would…read morerecommend highwood kennels as we have used these for 3years. We have just got back from sunny cyprus and these beautiful people who run this fantastic business kept us well upto date how our beagle Alvin was getting on, this very well presented dog complex c/w very nice and polite receptionists we also think that for the money it costs us its well worth it. I would definitely recommend these kennels to anyone. Very clean and very professional. 10 out 10 for me... i really can't thank you enough guys big thumbs and paws up to you. Best wishes and god bless to you all. Keep up the superwork. P.Andre and Alvin. Xx

This may be the best cattery in Staffordshire - a big claim, but we have viewed others and have not…read morefound anything to match it. It is run in a very professional way and is excellent value for money. Currently it costs £5.50 per day (or part of) to board a single cat including food. Medication is given when necessary at no extra cost. Bedding is provided or you can bring the cat's own. The pens are large and there is plenty of space for the cats to move about. We have been using it regularly for a couple of years. It means complete peace of mind when we are away. All you need to bring is an up-to-date record of the cat's vaccinations and the cat of course. Contact them to book in advance as they are busy at peak periods.