My brother's clothing looked bad and his coloring, the day of his service…read more 2-3 days after his funeral we ordered his grave marker. Eight months later I did out that the order had never been put in. So they did it again and then said it would be 4-6 weeks. We were promised phone calls and e-mails when the marker was finished and when it came in. We got nothing. So two weeks before the ONE YEAR anniversary of my brothers death we start calling and I go by his grave every day to see if the marker is there. They promise it will be done in a week. It isn't. I go back and they say it will be done by the weekend. It isn't. So the executor of my brothers will had to bear down on them and get the marker set in place the ONE DAY before the year anniversary. It took 364 days for the marker to be placed and closure for my elderly parents. One day while in there talking with them and asking what was taking so long, very nicely I might add, the dude was trying to sell me burial plots !! Asking if us and our folks had lots. These places - this place is not what it used to be. They just wanna make money. The cemetery isn't well kept anymore. There are sweet gym balls all over the graves and trash all around. It's just not well maintained aa it once was. I refuse to use this place when I pass. Shop around folks. Or go for a natural burial.

Working with Nice folks at Memory Chapel who are all so helpful & kind. Thank you Emily for your…read morehelp.

I attended a graveside service this week managed by the Northport Funeral & Cremation Service. I,…read morealong with others there, was APPAULED at how unprofessional the staff behaved. The service itself was, by design, short and was completed in 5 minutes. Immediately after the minister ended the last prayer, a representative from the Northport Funeral and Cremation Service made a formal announcement to the crowd that the company was "here to help the family" and mentioned the company name another time for advertising, then she thanked the family for their "business." Then, it was like the vultures descended and men appeared with shovels to cover the grave while the family was literally getting out of their chairs to stand and greet guests. The staff asked attendees closest to the casket area to "please move" as they started lowering the casket into the ground. They took down the tent while the family was still speaking to guests. Keep in mind that there was no other service besides this graveside service so Northport Funeral & Cremation knew this was the only time for everyone to speak and express condolences to the family. But, regardless, this is all happening within 10 minutes after the service began. It was surreal. Before the family could gather all the flowers and the small crowd could walk up the hill, the men were shoveling dirt onto the grave site. The hearse pulled off with it's loud siren on, and then the equipment drove over to finish covering the grave. We timed it, and within 15 minutes, the whole process which should have been completed AFTER the family and friends left the cemetery was completed in front of us all. We were literally standing by our cars in disbelief. This company was rude, tacky, and completely disrespectful. I cannot believe they are still in business with actions like this. There is no way I could recommend them to anyone.

From the owner: As a family owned and operated business, we understand the specific care that our families need…read moreduring their time of bereavement. We are committed to providing superior service to all of our families; therefore we strive for sincere relationships with them. We provide detailed services and maintain complete professionalism at all times. Our mission is to leave a mark in their hearts that cannot be erased. We are The City of Northport's First Board Certified On-site Crematory. Our professionally trained compassionate and knowledgeable counselors are standing by, day or night to speak with you personally. We are there to help you make an unpressured, sensible selection that provides for your loved one. We are here to provide you with funeral and cremation services in Northport, AL.

I would not recommend this business I have concerns about these people I have reasons to believe…read morethat I have been charged for things all ready paid for I can't get them to show there records

Service was excellent. I recommend everyone to do business with this company. They are honest &…read moredependable. My GF finally got a headstone for her mother after another company messed her over. Almost a year later her mother finally has a headstone. Thank you! Chris & the rest of the crew for delivering a beautiful headstone & keeping your word on everything

Paul and the staff at Rollins Mortuary have been amazing. My dad passed away a month ago due to…read morecancer and we were devastated and he explained everything / how the process works and just made everything so easy. He was so helpful along the way and patient with us during our obituary changes and everything else I asked for. 5 star service. Thank you

When you have to visit a mortuary you aren't coming to throw a party. It is a solemn occasion. You…read morehave lost a loved one, or someone you know has lost a loved one. We are all going to lose some one in our lifetime. I don't wish that pain on anyone. However, if you are in the Tuscaloosa area I would recommend Rollins. This family is a team like no other I have seen. And unfortunately I speak from experience. I visited because they buried my beautiful grandmother. I came in from out of town as her eldest grandchild. I hadn't seen some of the places in such a long time but everything was like it I had never left. Well, not EVERYTHING T-town has come a long way. But Rollins handled everything from the wake to the burial with grace and elegance. Which is exactly how my grandmother lived her life. Thank you. From the bottom and top of my heart. My grandmother would have been proud to have been there.

I visited your website,and read the many testimonies that were sent to you all.Its been three years…read moresince grandma's passing but I feel as though I should testify. John I know that this was hard for you,but God was with you and he gave you the strength to provide the best ever service for your mom and my beloved grandma.Her homecoming was so heartfelt and we have you to thank for that.you sent grandma home with grace! You are truly blessed.Ive never told you how very pleased and proud I was of the service you provided during this most difficult time in our lives.I Felt as though it was never too late to just thank you for being the best.

Thanks for being such a great service to the community and service with dignity. Mr John Rainy and…read morestaff do such a great job.