Came here twice to get a flat tire replaced, and for a vehicle inspection report. Both times…read moreservice was quick, and easy. Staff was super friendly, and professional, and I will definitely come here anytime my car needs work. Only negative was none of the staff wore masks, and with Covid-19 still on the rise, this is a concern.

Tommy and his team are a Godsend! I was driving my nephew to a recruit weekend in Lubbock, we were…read moreabout 40 miles west of Wichita Falls when my car just completely died on the highway. Tommy was quick to help and diagnose, and so graciously allowed me to keep my car at the lot while I figured out my solution. This has been such a stressful process, and Tommy has been so kind and helpful the entire time. Highly recommend North Texas Auto Service! I live in OKC, but if I am ever in Wichita Falls again and need help, this will be the first place I call!

Unethical. Avoid this place at all costs, a complete nightmare to deal with and wish I never went…read more Police were involved and said to avoid this shop/area and suggested a more trusting place like Southwest Automotive. Hope you can learn from my mistakes, especially military/service members!

Solid work fair pricing and up front info when needed. Friendly service highly recommend.read more

Awesome service, took less than 5 minutes for my motorcycle state inspection. I'll be back.read more

Service was really good. Customer service was down to earth just like old school customer service…read moreused to be.

Misdiagnosed. Wrong repair. The first thing that comes to his mind is the problem. He doesn't check…read moreit out. Sends you away with a false diagnosis and charges you high dollar.

2016 Volkswagen leaking coolant charged me $627 to replace the radiator and fill it up with fluid…read morebut not even two days after having it coolant light started coming on and even after they replaced the radiator it was still leaking coolant so they didn't even check the lines or anything like that just slapped anew radiator on there and charged me for the fluid which I already had in my trunk. They did not diagnose my vehicle properly.

My family has a 2004 Toyota Sienna. It has gotten us through a lot. A few months ago, we were…read moretraveling through Wichita Falls, and the check engine light came on. We pulled off the highway as white smoke came boiling out of the front. Local shops said they were unwilling to do the repair work, even if we paid. But buying a used vehicle right now is pretty expensive. We wanted to repair. Dave at Dr. Yakamoto's answered his phone and listened to me describe the issue. He didn't want to do the work, but for my family's sake he did it. After some diagnostics, it became clear that pretty much everything would need to be replaced. He did quality work for a fair price, work that nobody else wanted to do, work that required a lot of attention to detail and quality. He's also very personable. He has a good sense of quality, fairness, and integrity. He's the sort of repair man one imagines when watching the Andy Griffith Show. Not one of these big corporate outfits. He's salt of the earth. I felt great about working with him. A couple months later, our restored Sienna runs great.

At first, Dave seems like a very honest and upfront guy, but he has no idea how to run a business…read moreor treat customers. He is very unprofessional and acts like everyone is out to get him. He is also very misogynistic. I asked him to install coil overs and see if he could fix a power steering issue by cleaning a sensor. I spoke to him and confirmed that he was comfortable doing this before dropping the car off. The coil over install was fine, but the way he treated me was uncalled for and way out of line. He is unautomated and expects payment in cash, but doesn't tell you that up front. He told me it would take a day to install the coil overs, but he wasn't done at the end of the day. He kept it overnight which is ok, but I had to call him to check on the status. Before I dropped it off, I asked him where he puts the car if it's held overnight and he told me if the car stays overnight, it's parked on the lift to secure it and keep the cats off it. The second day he was waiting for someone to help him diagnose a second issue but told me if the car stayed overnight, he would park it outside. (It's a high theft vehicle and convertible so the cats would destroy the top) I asked him to let me know if his guy was coming before he closed so I could pick it up and asked him what time he closed. He wouldn't tell me but said if it's after 5, he'd be gone. His hours are 10-6 on Google and he also told me to drop the car off at 11. You can't get a straight answer from this guy and I still don't know what his labor rate is. Even if it's posted at his shop, there is too much junk to see anything. His shop is filthy and unkept and dirtier than some junkyards I've been to. Instead of answering a question, he would "mansplain" everything, then finally went into a mental meltdown and started to yell at me and put me down. He looked up the labor for the job and told me he was sure it would be less and gave me a quote, then he complained about how difficult the job was saying "lady, I did a lot of work for you" going into a mental breakdown an screaming at me. I didn't even say I had a problem with the charges and was willing to pay him the original labor, and was going to give a large tip if he stuck to his original quote. He criticized me for researching online, forget what he told me previously and say that he told me something else raising his voice are insulting me like I was his ex wife or something. He griped that I had my own parts, even though he told me to get my own about 6 months earlier, called me a thief and just completely berated me for a good 20 minutes on the phone instead of giving me the total so I could pull the cash to pay him. I just can't recommend this guy. I don't know how he got the high reviews.

Great people! They really took great care in finding us the…read moreperfect truck! Please see them first you won't regret it! Ask for Daniel Bianchi in sales and work with Brady Briggs in Finance and you can't lose.

Edit: after being reached out by the regional manager i was taken care of in a fair manner…read more Unfortunately they were not able to solve my issue but the they charged accordingly, and I am grateful for such. They are now aware that there is a discrepancy with the online booking system, so hopefully no one else goes through my experience.

I took my 1968 Corvette convertible to Sheppard Automotive for carburetor, tune up and exhaust…read moreissues. Milt and Ed are old school and really know their classics. They diagnosed and quickly repaired my car. They handled my Vette with great care. Floors, seat and steering wheel were covered to protect them. Once parts arrived, my car was ready when promised. Milt kept me updated throughout the process. Everyone in their shop is knowledgeable and friendly. I will not hesitate to take my car to them when needed. If you have a classic, hot rod or modern car, this is where you should take it for service!!

No stars. This business is very bad. Milt (the owner) will get over on you in any way possible…read more Don't trust any deals made by him, he lies and has bad business.

Me and my wife traded in our car to this dealership on 7/9 and we're told to come back and get our…read morethings out of the car (my wife had recently helped our aunt move and was given a few boxes of family heirlooms that were still in theback of our suv). When we returned our car on 7/10 and we're told the service shop where the car was, was closed. Closed 7/11 as it was Sunday. We returned at 5:30p on 7/12 and we're told they were closed. We again returned on 7/13 during lunchtime and found the car had been burglarized, torn apart and many items were stolen. Or destroyed. There was no forced entry, so it wasn't locked while they had it or it was someone who had access to the keys. There really is no third option. They are completely at fault. The dealership has yet to answer my messages or call me and is stating it's not their responsibility. I highly advise shopping some where else as it's been 6 days and still no word from the dealership. At no point did anyone apologize at any juncture of this. I emailed their website and received no call back or reply. I messaged them on Facebook and received no call back and replied via messenger stating someone would reach out but never did. I am truly flabbergasted.

I have purchased a few cars from here personally and also brought family members because they…read moretreated my wife I so well. We are from San Antonio, TX and value customer service, value, and a human connection (among other values). You will find it all here.