My mom arrived there and waited over an hour before seeing a nurse. While we were waiting I plugged in her phone charger and the outlet sparked. The bed sheet looked like they were 20 years old and dingy. The bed didn't lock, and the recliner she was sitting in looked like it was picked up off the street. The room smelled of mildew so I tried opening the window, but it wouldn't stay open. Finally the charge Rn came in and rudely asked us to leave room for admission assessment in which my mom told me the RN was very ruff and hurt her while doing a full skin assessment. After 30 mins we were allowed to return to her room, where we sat for a few hours. No welcome explanation to facility or accommodations. I got feed up waiting and looked for someone to get my mom some lunch. I found the staff hanging out at the nurses station. When food was brought my mom didn't eat it cause she said it was awful. I had made a call to our care manager to let them know that the facility was not a dump and requested to move my mom. However, our care manager breached confidentiality and repeated my comments to the Administrator. The worse part was that the Administrator, DON, and social worker marched into my mothers room and shut the door. Again no introductions made to us, I saw each of these individuals sitting in there offices when looking for lunch for my mother. They were very unprofessional and a bit on the bullying side as they stated, We heard you think our place is a dump, where do you want us to transfer your mom. My mom was so scared she said she stay for the night and try it out. I got multiple calls from her through the night, she needed to use the bathroom and it took over an hour for someone to help her She was told about quarantine requirements, in which no one addressed when I was there, She asked for her nightly insulin and pain medication but was told there were no orders and she would have to wait til DR arrived next morning at 1030. She was up all night in pain. 1030 came and still no DR to see her and get her medications she needed. By 1200 she had called the social worker and requested an AMA. When I arrived my mom was ready to go but was wondering why she hadn't had her dressing changed. The Social worker and the DON came in the room and told us she signed out AMA so they wouldn't be doing any dressing changes and proceeded to inform my mom she'd receive a bill for the night. The 2 RN's that were there that morning were very kind but the Charger RN, Social Worker, DON and Administrator were awful and need to find a new field of work. Took less than 24 hours to prove exactly what I said on my first impression, Winchester Terrace is a dump and not fit for anyone you care about read more