Avoid them like you avoid the plague -- the plague might actually be nicer. This is hands down the most incompetent, insincere, and unprofessional company I've ever dealt with. From the very first interaction to the very last, it was one red flag after another -- cold attitudes, zero empathy, and an astonishing lack of basic human or operational skills. They sent a lone driver, completely unequipped, to move an entire apartment's worth of items. No dolly, no lifting straps -- nothing. It was clearly a two-person job, but they expected him (and ultimately, me) to do it alone. I ended up injuring myself just trying to help because they left him completely unsupported. To make matters worse, they tried to charge me for insurance that didn't even exist -- and only after I pushed hard did they provide a half-baked appendix instead of an actual policy document. It felt like a scam from every angle. Then, after picking up my items, the driver couldn't even access their own warehouse -- it was closed -- so he offloaded my belongings at some foreign, off-site location without my consent. No notice. No accountability. No care. And just when I thought things couldn't get worse, one of their staff -- in an attempt to make amends -- promised me a discount on the final invoice. That promise disappeared the day he left the company, leaving my case in the hands of a new team that somehow managed to be even colder, slower, and more incompetent. They held my shipment near the destination and refused to release it unless I paid more. At every single step, this company failed. Miserably. Dishonestly. Carelessly. Do not give these people your business. They are cheap, shady, and dangerous to deal with. read more

Our stuff was packed in Berlin. 2 small dents in the floor but that was not a big thing and they reimbursed that part. The communication at that time was still very good. The packaging was done very well and we received all our stuff with only 1 thing damaged. After the pickup it became quiet from Windmill Forwarding. After 3 weeks I started enquiring as they promised DOOR TO DOOR from Berlin to New York in 5-6 weeks. Before signing the contract I checked multiple times with Windmill Forwarding because other moving companies really doubted the 5-6 weeks. 2 other moving companies said it is impossible, the quickest is 7-8 weeks but realistic is 10-12 weeks. After reaching out they replied that they had some delays. I asked what is the expected time and they didnt really have an answer. The ship will take about 3 weeks they claimed. Once we were in New York, things got worse. After 5 weeks the ship was nowhere near the harbour and they said that DOOR to DOOR means the ship leaving the harbour to our New York door. But even that started to be unrealistic and I started asking some of the companies they work with. They confirmed that the ship will take 5-8 weeks from harbour to harbour. Without customs, without travel, etc. They have sold on lies. After literally 20 emails back and forth they finally admitted that the DOOR to DOOR was incorrect and they will adjust their communication in the future. But no compensation, no creative thought to help my wife, my 2 young kids and me in any other way. We had to sleep on the floor in an empty apartment for 4 weeks. We calculated a bit of delay in but in the end it took 12 weeks before we got our things. A complete miscalculation and I actually think falsely promising to win the deal. I should have listened to the other moving companies. I checked multiple times and they confirmed me that 5-6 weeks is realistic because they do this so often. I feel so cheated, believing in them. And my 2 young kids, my wife had an awful time without furniture and toys. No help from their side except an email saying they communicated it wrong. We had horrible nights, days, missing stuff, having to buy things and in the most vulnerable times, this company just didnt help. And no proactive email to warn about the delay. I had to find it out all by myself. So please be wary and I warn everyone for Kady Fieret and Ruben Trotz of Windmill Forwarding. They lie to win your order and then they point to their legal contract that estimations are just estimations. Horrible, horrible to take advantage of people that have their personal belongings shipped. Toys of kids, clothes that are needed and then they just let you stay in the cold. read more

I hope this experience will help others looking for a moving company and help them steer clear of the Riff Raff. We had an international move from NL to Canada and while things started off on a positive note it went downhill quickly and they were an absolute nightmare to deal with. 1) We meet with them at the house in NL went over services and set a move date. I went back to Canada, did some back and forth on the quote and got the paperwork back to them once we arrived back in NL approx 1 month later. I called the acct mgr with some questions and he said now that we have the papers we can set a date! WHAT? He said we needed the paperwork before we could confirm the date. I thought the date we picked was set (which is why we bought our plane tickets to be there for the move) But, they honoured the date. He also said he had never done a move like this before and was not sure of all details. Getting nervous.... 2) Tracking info email had the wrong container number, wrong port of entry, wrong date of entry. Lack of attention to detail. 3) We get a note from the receiving agent and contract says they won't assemble anything with more than 8 screws, only specific furniture and it will cost extra. Understood, but we paid Windmill for the "all in" service, door to door, disassembly and assembly and packing of goods. So I assumed Windmill would deal with it accordingly. After a lot of back and forth with them arguing that we hadn't opted for that service and me specifically highlighting the bullet a few times to show that we in fact had, it was resolved. Totally not necessary and frustrating. 4) Then, we get dinged with extra delivery charges because we live just outside the main city we picked on the initial request for info form on their website. We are under an hour. Honestly, the city is BIG - even going across would take longer than going to our place. When we filled out the form on the website it didn't request the delivery address, just country and city. We are rural. it's the closest city. Windmill used that city in the quote, just a line that said something like "Relocating items to Toronto". Looked like a header. They didn't ask for our exact address in the quote. We thought they would use the specific "delivery address" paperwork they requested and that we had provided as the basis for the delivery costs. I have an email saying everything was in order. Windmill refused to admit any error or admit any possibility that they should have checked the paperwork. They said you put Toronto on your request for info form. Yes, but again, it was the closest city to us, and they also asked for a detailed delivery address after. They are clearly trying to cover up their their mistake. If THEY request the delivery address in a specific delivery PDF to be filled out, then WHY don't they use it? If they had checked it and said we need to quote more, then fine, it would have been upfront and transparent. Now we are being surprised by this and we've already paid the bill!! So really, it's not DOOR TO DOOR. It's DOOR to customs storage facility. And their response is "ahhhh nooooo.. noooo... come on..... whhhaaat? nooooo.... you did this..... not us....." Very very frustrating and arrogant behaviour. Talk about passing the buck. 5) Definitely NOT committed to customer service. They offer "carefree" moving on their website. It was the exact opposite. And on my final call, some random staff member (Boy Besseling) I was talking to said "I know you had a tragedy in the family and that some family members don't get along" WHAT? I have no idea what this guy is talking about, and WHO EVEN says THAT?? Was he talking about another customer? VERY BIZARRE! I was ASTOUNDED. Rather than keep fighting this mess we opted to pay the extra because we would run out of free storage here in Canada and have to pay $300 a day for storage. Too bad - they could have admitted their process was not clear, that they made a mistake in not reviewing the paperwork, eaten the few hundred Euros and ended this on a happier note and my review would have had a more positive feeling. They opted to make us feel very #bullied. We haven't received the items yet, and hope they aren't in pieces. What a nightmare. read more