We booked a home in Grand Haven in March. About 30 days before our trip, they called and asked us…read moreto move our dates a week later. They said the owners wanted to use the property for their daughter. I explained that we are flying from Arizona to Michigan for this vacation so we have airfare, time off work, time off school etc for 7 people. A few days later I received a very generic email stating the property we booked was no longer available. They suggested another property (same town but very different walkability, different bathroom count, different setup). Had I cancelled this late in the game I would have been responsible for 50% payment (mind you I had already paid in full). There was zero concession offered, zero apology, zero kindness. To add insult to the situation, I still receive automated texts regarding my upcoming arrival. So I had to scramble to find another place (with less than 30 days) and pay that in full while awaiting a refund on my first booking. Epic failure in customer service.

This July my siblings and I took our kids on a family trip to stay in an old farm house hosted by…read moreTrue North in Leelanau. The house and property itself were beautiful. However, the house was covered in moths and cobwebs when we arrived, the oven was broken (the oven door would not close/latch and you could see sparks flying inside the oven when attempting to bake-definitely a safety hazard), the dishwasher did no actual washing, I found a beetle in the shower, and there were no sheets provided for one of the bed. We aren't high-maintenance and we had a fairly large group so we brushed those things off. Halfway through our stay we realized there was no where for us to dispose of excess trash once we filled the can-I contacted True North and they stated that there was a dumpster in the driveway (there was not), I took a picture to show them there was no dumpster and they said "Oh the property owner can come tomorrow to get it!" The property owner never showed & at this point we have little grocery bags of trash on the back porch, just waiting for raccoons to come get into them. I had to message again and the next day the property owner finally showed up late in the evening. We also found a freaking THC vape pen buried in the couch cushions when digging through looking for one of our own items that had gotten lost! Thank God one of the little kids hadn't gotten to it!! And more evidence the home wasn't being cleaned very thoroughly. There was also no check out/clean up instructions provided within the home or through Airbnb as is typical with other Airbnbs that I've stayed in- I messaged True North again to ask for instructions so that we could do what was necessary at checkout time. They messaged me one set of instructions through Airbnb & later (2 hours before checkout) I got a whole different set of check out instructions in an automated text message! The kicker then is - I notified them when we checked out that there had accidentally been two items broken during our stay (a small glass pig and a lamp shade that my toddler nephew bumped into). Even though there were a lot of issues with our stay- I'm still an honest person and wanted to take responsibility for the mishaps. They told me they would contact "shortly" to let me know if any resolution was needed. I didn't hear anything else from them for nearly FOUR WEEKS when they attempted to collect $303 and some change!!

Appreciate the team at Monarch, they are helpful and knowledgeable. Highly recommend!read more

They hire inferior works to fix issues - that they themselves caused - like hiring some guy to…read moredrain the a/c lines - he let all the water from above units drain into my condo - flooding my new carpet - this was a year ago and repair still not finished. I have been begging for a stair railing going down to my unit since may. they claim they were waiting for one more board member to approve -even tho I am going to pay for it. They hired a person as a questionable crew to clean the hallways and check in on condos during winter watch - they had a master key- and stole money and items from me. Ive heard nothing good about this company

I couldn't say enough great things about Cathy! She goes above and beyond to make sure her clients…read moreare taken care of and takes the extra steps to ensure every little detail is perfect. I've been fortunate enough to have her as both my buying and selling agent and would highly recommend her for either! If you're looking to buy or sell a property and want a top tier experience, Cathy should be your agent!

I found Cathy on Google and was drawn to her fantastic reviews and location. She was even better…read morethan the reviews stated. Lightning quick with responses and going the extra step in every situation. We are out of town buyers and she made our process seamless with review of potential homes via FaceTime. We secured our perfect condo with her expert guidance and closed virtually with smooth sailing. She has a delightful personality and makes home buying a pleasure. Thank you, Cathy, for making our summer home buying experience the best ever.

If you enjoy being woken up by loud machines at 4 AM, this is the perfect place for you! While…read moreresidents are expected to keep noise levels down until 8 AM, the apartment maintenance team apparently operates under a different set of rules, frequently running snow blowers and other loud equipment in the early morning hours, for hours. They claim it's for safety, yet they rarely clear snow during daylight hours, and sidewalks often remain covered for an entire weekend. Somehow, their work is deemed necessary at 4 AM but not when it would be most effective. Apparently, they believe they are exempt from noise ordinances as well. Lib Arbor, buy some damn electric snow blowers! And you need to follow the same rules you say we need to follow. This is hypocrisy. So if you have noise sensitivity, stay away. Yes I've complained multiple times and submitted complaints on the portal to never hear back. So after not getting a response I was fuming mad after 3 nights in a row where I couldn't sleep due to this. When complaining in person Liv property Management told me in a nutshell to deal with it or move. because we are not in the TC city limits. Regarding they reply: Kelly Thomson, Your response to my complaint about 4 AM snow removal noise is dismissive and shows a lack of regard for residents' well-being. Claiming it's for "safety" rings hollow when other apartments in Traverse City manage to follow noise ordinances without disrupting their tenants' sleep. Telling me to "understand and be patient" while offering no meaningful solution is unacceptable. This isn't empathy; it's a refusal to address the issue. If quieter equipment or better scheduling isn't considered, it's clear tenant comfort is not a priority here. To future residents: this is how complaints are handled--dismissed without action. If you value peace and responsive management, look elsewhere. Kelly, it's time to prioritize your residents and implement real solutions.

Moved in one month ago and extremely satisfied. Noise is virtually non-existent. The grounds are…read morewell kept without one weed in site. Pool and exercising room are just some of the great amenities. Storage space is spacious in our unit of two bedroom two bath. Just over 1000 square feet. If you are seeking a top notch complex this is it.

Lori is the best. She works with you. I had her help with my cat's. I also had help through the…read moredeath of my wife.

I have lived in a townhouse here for almost 5 years. There have been a few different property…read moremanagers since I've lived here and I think the ones here currently are the best yet. I dont normally even leave reviews but brittany and Laurie have been so understanding in my situation and quick to help with the things they could. I felt this is the best way I could thank them. They are really great ladies. So thank you brit and Laurie and new girl I will remember your name I swear

What an amazing experience with our realtor, Ginny Fey. She helped us buy a house and she helped…read moreus sell a house. She treats you like family and is very professional and knowledgeable. Look for Ginny!

Hard working professionals that provide honest competent information on the real estate marketread more

A great realtor! Would highly recommend to use. We contracted with Jennifer to sell our condo…read more Not a big sale. She represented us like it was a million dollar sale. Never giving up and negotiated the details. Professional, competent and hardworking. Would use again. Thanks

From the owner: To Jennifer Gaston, achieving her client's goals and satisfaction is key to her successful career…read morein real estate. Responsible, dependable and sincere, Jennifer is committed to exceeding her clients' expectations in every way. Condominium Expert Jennifer possesses a profound knowledge of the northern Michigan condominium real estate market. She provides invaluable direction for her buyers who are downsizing, looking for their perfect vacation home or finding a profitable investment property. Listing Specialist Jennifer's professionalism, creativity and reliability make her the best agent to list your home. Jennifer works tirelessly to sell your home for the most amount of money in the shortest amount of time by crafting highly specialized, unique marketing campaigns. Print marketing, advanced digital marketing as well as tried and true local marketing will give you the edge in selling your property with Jennifer.