I had an appointment with Doctor Bossian in the Kailua branch and he is by far the nicest doctor I…read morehave ever had! He was so patient and gave me his time to address any concerns I had. I went in for an annual checkup and was not expecting a sincere doctor who cared to talk through any little or small concerns! And since he was asking so sincerely, I did end up talking with him about a few other medical issues that I wasn't going to bring up. Ended up getting a few answers and a diagnosis that have helped me since. He also has a great way of explaining things in layman's terms without it being condescending. Overall a great experience and I thank him and the staff at Kailua for being on my care team! I wanted to provide a review of my recent two experiences at the Kailua Straub Clinic because when reading the negative reviews on here, it was not the same experience that I encountered. The staff at the front and in the back were wonderful, patient, kind, and caring. I also thought it was great that their lab has saturday open hours which is very helpful if you don't have time during a weekday to complete lab work! Another plus is parking is convenient and plenty either in their plaza or nearby.

After seeing an orthopedist in town and being told I needed to have physical therapy, I was really…read moresurprised to learn that I could get PT at the little Straub clinic in Kailua. Score! It's walking distance from my work, and I wouldn't have to take over an hour of time off for round-trip transportation into town for PT. Granted, there are physical therapists right in my office building, but my doc from Straub recommended his own PT...and since the PT specialist had attended my doctor's appointment, I felt like he was the best option. At any rate, the Kailua Family Health Center, where the Straub PT is located, is a bright, cheery office located above Red Bamboo and other retail stores right in the heart of Kailua Town. It's been very peaceful and quiet every time I was there for PT, and all of the front desk ladies were so nice and friendly It's clean, clean, clean, and did I mention convenient? I don't have a lot of doctors who practice at Straub, but if you do and live on the Windward side, see if you can get your services taken care of at this place!

Good luck ever getting through and getting scheduled. On hold FOREVER, super rude staff, not…read morehelpful or even trying. Unfortunately, not the first (or second or third) time that this is happened. I got a call that they had to reschedule my appt after waiting for several months for it to come, but they would call me back. Two weeks later, no call. I finally call and now there isn't an appt. for 5 months from now. The staff is the most unprofessional I've ever dealt with, on multiple occasions. It's really too bad because really liked my Dr., but am now going to have to change. Do better. Dr. Friedlander, you are losing patients because of your staff.

I have never experienced such disorganization, lack of clarity, and blaming of others from a…read moremedical facility in my life. Wildly unprofessional, passing blame to others, talking over me, not asking good questions, not following up, speaking rudely at me, etc. After a real nightmare experience, to put it politely, Multiple sections within the women's health center that do not communicate between themselves. No returned phone calls as promised. Blaming other offices, no follow up, nobody puts in any effort to try and help people frustrated by their poor customer service. I just wanted to schedule a first appointment with a referral. After 3 months, endless hold time, no call backs, bad info given repeatedly, not listening, talking over me, etc, I gave up. Highly recommend avoiding this office if you don't want them to blame your doctor for their mistakes.

Great and friendly staff. 100% recommend. Super sufficient and fast, best experience EVER!read more

I had my anatomy scan done here and really don't recommend. Very rude and fat shame you if you're…read moreoverweight. The ultrasound tech who was doing my scan was very rude and not reassuring whatsoever. I also went home with zero pictures of my babygirl. When I checked my portal there were 4 pics all of which did not show her.

Pat and Dr B are world class; my wife and I feel so thankful to have had them as our birth…read moreproviders. We had a complex pregnancy, which we feel had it been with any other provider but Pat and Dr B, would have had to result in a C-section.

I really wanted to leave a positive review because Dr. Bhattacharyya's administrative and support…read morestaff have always been kind, friendly, and compassionate. Unfortunately, my overall experience has been overshadowed by the office's consistent inability to stay anywhere close to schedule. I've been to both the Kailua and downtown offices at least five times over the past several months, and nearly every appointment has involved waiting 45 minutes to an hour after my scheduled appointment time. I completely understand that Dr. Bhattacharyya is an OB and that laboring mothers and emergencies must take priority. That said, this has become the norm rather than the exception, and it feels like the practice has taken on more patients than it can reasonably accommodate. Whether that means hiring additional providers or adjusting the schedule, something needs to change. If you value your time, this is something to seriously consider. Like many patients, I'm balancing work, childcare, and other responsibilities. I make every effort to arrive early and plan my day around these appointments, so repeatedly waiting close to an hour after my scheduled time is frustrating and, frankly, disrespectful of patients' time. My final experience was today at my second post-operative appointment. My appointment was at 7:30 a.m., yet it was already apparent the office was running significantly behind before the morning had even really started. After waiting 15 minutes with no indication of when I would be seen, I had to leave because I had work and childcare commitments. It was disappointing to miss an appointment I needed simply because the schedule was already so delayed. I was also concerned about patient privacy. Both offices are quite small, and I've frequently seen patients standing because there aren't enough chairs, with others waiting in hallways or sitting on the floor. On more than one occasion I was placed in an overflow office area where I could clearly overhear staff discussing other patients' medical information. I also observed passwords written on sticky notes in plain view. While I understand healthcare offices can be busy, these experiences made me uncomfortable and raised concerns about patient confidentiality. I appreciate the kindness of the staff and understand that obstetrics is an unpredictable specialty. However, consistently running 45-60 minutes behind schedule and allowing patient privacy to be compromised are issues that deserve attention. I hope the practice is able to address both, because patients deserve compassionate care that also respects their time and confidentiality.

250 doctors visit plus payment for services co-payment plus playing for their taxes Susan Vecenti…read morewas amazing never ripped off her clients

First time trying them out and Dr. Clark was extremely nice! I loved how he made me feel at ease…read moreand comfortable. The main thing that I loved was the fact that he addressed my concerns and answered all my questions! Will definitely be going to him more often :)

I really love doctor b. He's a very chill laid back doctor but is thorough and cares about his…read morepatients. He's delivered both of my children and really took care of me in multiple emergency situations throughout both my pregnancies. My husband and I are very grateful for him. Also if you are looking for a doctor/ob office that will actually respect your patient autonomy this is a great place to go. I'm a very holistic minded person and I always felt respected here and not judged for my choices. Thank you doc!

It was a terrible office experience today with provider Dr. Eesha…read more Bhattacharyya or Dr. B. For short at Ko'olau Women's Healthcare in Honolulu. First of all, Dr. B. is an unprofessional, inconsiderate, lazy doctor. Why do I say this? Well, first of all, i went to see him today for my follow up appointment, and in the exam room, Dr, B. suddenly started coughing a lot when talking to me. I was sitting across from him, in close proximity, sitting on the exam table. So, I asked Dr. B. to put on a mask. Dr.B. didn't cover his mouth, and he wasn't wearing a mask either. To protect me and his patients, many of whom are pregnant, Dr. B. should have had sense enough, as a doctor, to at least wear a mask to protect his patients from his germs and coughing. But he failed to do so. Next, he suddenly left the room to tend to a patient that was feeling faint. What about me as a patient? Why did you leave me hanging doctor in the exam room, with no explanation, and no apology as to whether or not I was supposed to wait for him to return or not? Lastly, Dr. B failed to help me with the medical situation that I went to see him for in the first place, and was unwilling to do the training I needed that could have helped me, thus the low rating I have given him. For all these reasons, I would not recommend Ko'olau Women's Healthcare or Dr. Eesha Bhattacharyya to anyone, and I see that several other patients have also given him one star ratings as well.

My niece is here from out of state and needed to get the nexplanon removed from her arm and she did…read morenot have a good experience! She sat in the room waiting and was brought a red popsicle to hold against her arm to numb it. The person who removed it used very large gloves and did not wash her hands. After it was removed from her arm, the lady could not put the tape on with her gloves (her own words) and took her gloves off to tape my nieces arm. This place takes payment when you first check in so walking out was not on her mind and she really just wanted this birth control removed.

People who want a provider that respects and honors their own personal health decisions/life goals…read moreshould not use this office. I was concerned about needing a family planning based medical procedure and the entire time the provider/staff tried to convince me not to get it if I needed it- because of her own religious beliefs. After determining I did not need the procedure, the provider still attempted to counsel me into changing my religious views to fit her own. She then refused to provide me with recommendations/names of alternative providers for continuity of care and future family planning. Also, no parking is junk.

Earlier last year, I needed to get a new PCP (primary care physician ). Since I moved to the…read morewindward side. I picked one at this Straub location. The service has been excellent, knowledgeable, and efficient. The clinic is clean and inviting. Getting blood drawn at the laboratory has been fast. Parking is shared with the other businesses in the mall. The entrance is from he second level parking lot on the mauka (mountain) side.

Dr. Texeira and her office team were so patient and kind through the whole pregnancy experience…read more When it came to my unexpected early delivery, she was wonderful and helpful through the hospital stay and delivered my baby the morning she was leaving for a vacation. So grateful to have her through a challenging circumstance. Highly recommend!

Dr. Susan Chapman is the most brilliant OBGYN and surgeon you would *ever* have the PRIVILEGE of…read morereceiving care from. Period. She is respected and admired by her peers and loved by her patients. How do I know? I worked for her peers and I have been a patient since I was in my mother's womb. That would make me a patient of hers for the last 37 years. My mother's was an *extremely* high risk pregnancy back in 1985 and I was born via c-section a little over 10 weeks early, though my development was closer to that of a 5 1/2 month old due to abnormal uterine issues and low amniotic fluid. Dr. Chapman helped keep me and my mother alive and safe. She has played a HUGE role in my family that she probably doesn't even realize. From my mom to my birth, to reshaping my mom's heart-shaped uterus so that she could carry my brother full-term, to discovering abnormal growths that needed to be surgically removed, to finding and treating an infection that would have cost me my fertility, to helping me conceive with PCOS and delivering not one, but TWO babies (with a third on the way!)... She has helped my family grow for the last 37 years. To say that I am grateful for her and to her is an understatement. She puts your care FIRST. I've read some silly reviews about "bedside manner"- which I think is just absurd because she is nothing but kind and, honestly, if you got work to do 'down there' I really don't want to talk about the weather. She is a no-nonsense woman who will help you achieve not just your reproductive health goals, but your overall wellbeing goals as well. Whether that be excellent care and prevention, healing, conceiving, contraception, screening, beautification, intimacy issues, etc- she is your all-in-one Godsend. Keep in mind, she is AMAZING at what she does and has a lot of people that depend on her expertise and care. You are one of them but there might be a time that she could be called to do an emergency c-section or a complicated delivery or something and there could be a wait, an offer to reschedule or an offer to see any one of her brilliant peers that work alongside her in clinic like Dr, Moore, Dr. Song or Dr. Wallace or whoever. It could happen. If that does, pray for the woman and baby that she is tending to on emergency, pray that God guides her hands to keep them safe and understand that to her, you are a valued patient that she will be happy to see and instead of complaining about the inconvenience, be comforted to know she'll do the same for you.

To say Dr. Chapman has no bedside manner is to be gracious. My first visit with Dr. Chapman was at…read morethe insistence of my OBGYN and Dr. Chapmans partner, Dr. Sarah Braun. Doctor Braun felt that I should meet Dr. Chapman on the off chance that if I went into labor while Dr. Braun was on vacation, I would know the doctor who would be delivering my baby. At the time of my visit with Dr. Chapman I had been married for three years, was 46 years old, and I was 6 months pregnant. I was thrilled to be pregnant as I had always assumed I would never be able to have children. The first words out of Dr. Susan Chapmans mouth on meeting me, said from behind her clipboard were "What could you be thinking getting pregnant at your age?" I was so shocked I couldnt speak. I wanted to cry, to scream, but I was paralyzed by fear. I later told Dr Braun that I would rather have my baby delivered by a complete stranger than have Dr. Chapman deliver my baby! In short if you are looking for a mysogynistic cun_ to deliver your baby look no further than Dr. Susan Chapman! And for the record Dr. Chapman, my daughter turned out perfectly! She just graduated magna summa cum laude from UCLA with a double major and she is the best thing that ever happened to me! So what was I thinking???? I was thinking I am so damned lucky and blessed to be having a child!

This is not somewhere I feel like I'm in a trusting, caring environment for the well being of…read moremyself and unborn child. It actually started out fairly okay (still not where my standards are) but nobody's perfect. However. After I got diagnosed with Gestational diabetes, things went really really bad. My OB at castle put in a referral to this place to schedule a consult and set me up with a nutritionist. I waited a few days. Heard from no one. No way to monitor my glucose levels, no guidance. Nothing. I finally called my OB and asked what was going on. They called them again. Then someone from this office finally put a prescription order in for a monitor. No instructions on how to use it. No call to still set up anything with a nutritionist. Luckily for me, my dad was a type 1 diabetic and I have a nursing degree, and I know how to use one. It still never took away from the fact that there is constantly an underlying feeling that this office doesn't care and I'm just another number or name on their patient list. Finally. After 2 weeks I got a call after my OBs office was shocked I still hadn't heard from these people. Two and a half weeks later I finally was seen. Not by any nutritionist still However. Just Dr Burlingame who knew I was clearly over the nonsense this place was pulling. She explained that their nutritionists were out sick or had some other type of reasons why these people couldn't do their jobs or at least update patients as to what was happening. I know my OB sources out more than this office so I didn't bother making a follow up here. Finally today- a nutritionist called me to set up an appointment. It's been over two and a half weeks since being diagnosed. They informed me they're very backed up and maybe could squeeze me in, in a couple of weeks. Thanks but no thanks at this point. I'll monitor myself and work directly with my OB and use their other referral for ultrasounds and stress tests. Lastly. Dr. Burlingame said she was going to run a couple labs. It's Friday night. After almost 24 hours they send me an automated voicemail TWO min before their office closes for the three day weekend and the automated message tells me I can view the labs on my portal. Well- surprise surprise- whoever set up my portal made it so the only thing I can view on the portal is my bill. Or ask questions about my bill. Can't view my labs. Can't do anything for another 3-4 days. This place is the absolute worst. Don't expect to get your labs or any type of important appointment in any sort of timely manner. No one seems to care. This type of healthcare is garbage and I value the health of myself and unborn baby way more than the way I have been treated here. Counting the days until this baby is born so I can be rid of the stress that THIS PLACE has cause