I really enjoy this store; they have a wide selection of women's clothes. And their service is…read moreamazing, they greet you as soon as you walk in and they are always available when you need them. They have high quality value of items; I really enjoy my boots, they are comfortable. They also provide additional services that many stores don't offer like help loosen the fit of boots and custom fit cowboys hats. They Professionally cleans hats is also great. I highly recommend this store. They have great quality items for a fair price. And I love my jeans too.

Well, I'm sorry to say this was my first visit to Boot Barn but now that I have been, it is…read moredefinitely not going to be my last! I was happy to see several cars in the parking lot when I went on a Sunday afternoon. The outside of the store is very attractive and bright and the sidewalk and parking lot were noticeably clean. This continued in the store, I noticed as I moved around it was spotless inside, and the displays all looked very nice and well stocked. As you enter the store, the women's clothing section is on your right and the men's section on the left, and the boots are on shelving along the entire back of the store. I had gone to get a particular pair of boots so I made my way back to the boots and found the section with my size. This is a display where you choose your boots off of an open shelf. After looking unsuccessfully for a couple of minutes, I was approached by a sales associate and they asked if I needed help I showed them the boot I was looking for and they told me they didn't think they had it in stock, but I could order it. I did let her know that the website showed that Porterville had it in stock but she said again that she didn't think they did. since I wanted to double check my size, I took another boot of the same maker and size to a bench to try on. I asked for a boot jack which was brought to me immediately. After confirming the size that I wanted to order, I continue to look around the store a bit. I did find some socks and a T-shirt. I wanted to purchase as well. They had a good supply of both. as I was making my way out of the boot section, I was approached by a different employee who asked if I was finding everything and I mentioned that the boots I came for was not in stock, but I was going to order it, he asked which one it was and he went back to double check, which I thought was nice. He came back with two different boots. Neither were the one I had wanted but they looked similar, but I appreciate the effort. The first woman who had help me with the birds, was also the one who check me out and she was very pleasant and helpful and she ordered the boots I wanted, and will have them sent to my home. They could also come to the store but since I don't live extremely close to the store, I decided to have them sent to my house but I am kind of regretting it now because I wouldn't mind going back in the store because it was really nice. If you are looking for high-quality western wear or workwear I highly recommend Boot Barn. Over the last few years, I have noticed a sharp decline in the jeans you buy at places like Kohl's or Macys as far as quality, but I did see some really nice brands there and they are high-quality denim that are made to last. I will definitely be back! Please note that the photo I contributed shows my service dog. He is not a pet, but was trained by a service dog organization so he is allowed by law to accompany me into the store. Next time I go in the store I will take photos of the displays, but this was the only one I took that day but I wanted you to see the cleanliness of the store. My shoe is the one on the bench because I was walking around in a boot.

I went in here one day, ready and willing to spend my money. I walked in to a lady who wasn't in…read morethe front came out of the back and sat there said nearly nothing and was on her phone as she sat in the front. She took personal phone calls and overall gave off a rude demeanor within the first 3 minutes of me and my family being in there. She looked older and and had a grown child who came in and was fine talking to her the whole time I was in there they were talking about personal matters that should wait until no customers are in there. Even though she was older and looked capable of having proper training she still had not one ounce of costumer service hospitality in her. I liked everything in the store except her attitude. I tried checking out and the Apple Pay four times it didn't work the lady in the front was not apologetic about it she didn't really seem to even care or see if she could fix it or make it work and at that point I was over it. I went back in the next day to a much nicer lady who was more than happy to help me and knew how everything worked and if it didn't she knew how to help fix it, she was nice enough to sit there with me deciding what I wanted and didn't! I spent more that 300 HUNDRED DOLLARS that day, that was fine bc the customer service was great that day. I recommend it to family and friends and I just got messages that the lady in the front was nothing but rude also gives out racist vibes (doesn't surprise me). I hope this helps give the store a advice about the reality of their customer service. I have been around hospitality and customer service my whole life and not even horrible employees act like this she's nothing but entitled. Is PORTERVILLE get over yourself. Please.

Best service and super cute clothes. I bought some clothes for myself and my family here and we…read morelove them!! The style ranges from casual to fancy. Great store!

Went in with my fiance to get some suits for our wedding. The store was pretty busy and not enough…read morestaff to help. The girls that were there were pretty helpful but one of them gave us the wrong size shirt aaaaand we paid to get his pants hemmed and the seamstress did a horrible job. The measurements were way off, one of the leg was shorter than the other. Luckily, we know someone that knows about these things and she notice it right away. Another thing they don't tailor the jackets. So glad we got that tailored or else my husband would've been walking down the aisle with an oversize jacket.

Not a lot of options need more hats and shoes and updated styles like los angeles haveread more