Horrendous! One of…read morethe most unprofessional services I've ever used. Hired them to basically calculate, organize and reconcile one quarter of a year's figures. It took them 93 days constantly procrastinating with no positive results. Zilch! Poor or nonexistent dialogues with the senior accountant. He keeps passing the work to junior and very immature and untrained assistants and takes no responsibility himself. He is unavailable to meet or to speak. When visited his office, front desk attendant not only would not inform him of my presence, she asked me rudely to leave even threatened to call the police. I thought clients had more respect than that. Do not use this immature and rude and very unprofessional company for any services.

I've been calling around to different CPA offices to inquire about services offered and pricing for…read morepersonal and business taxes. Their receptionist just blew me off and rushed me off the phone. I wouldn't ever want to do business with them.

We came in from out of town and wanted photos of our family taken on the beach. I did research to…read morefind a photographer who was reasonably priced and would provide me with a CD of our images which most photography companies weren't willing to do. Their policies were to post images to a website only for ordering. Madeline was awesome for taking the time to talk about what we wanted when we were in town and made great suggestions on locations. She took beautiful photos that I used in our Christmas card. I was so pleased with the end product and would absolutely recommend using if you are coming from out of town or even reside in the Naples area.

They took our family photos for us on numerous occasions. Madeline understands the light and energy…read moreto produce beautiful, natural pictures . She is wonderful with kids and knows how to bring the best out of everyone . I. Annoy recommend them enough .

What a turnaround Jeremy has been able to do t there. The service was superb! Dealing with Ron is…read moreexcellent! The communication with both him and his tech who came out to my boat was amazing. I would love to hire them to come to my office and see if they can turn that around. I am very impressed with the quality of the service and I would highly recommend them to my friends and colleagues

Longtime Customer - Extremely Disappointed with Declining Service…read more I've been a loyal customer of The Boat House for years and have purchased multiple boats from them--always on the promise from management that I'd be taken care of when it came to service and support. Unfortunately, that promise has been completely broken, and the quality of their service department has only gone downhill. Most recently, I brought my boat in for what should have been a simple repair. I was told it would be ready in a week or two, but nearly a month passed with no communication. I had to call repeatedly just to get updates, and every time I spoke with someone, the story changed--parts were ordered, then backordered; the boat was being worked on, then suddenly it wasn't. There was zero consistency and even less transparency. When I finally got the boat back, I was shocked at the condition it was returned in. It was filthy--greasy handprints on the seats, dirty footprints all over the deck, and it clearly hadn't been cleaned or cared for at all. I brought this up with the service department, and all I got was a casual "sorry," with no offer to fix it or make things right. To make matters worse, the original issue I brought the boat in for still wasn't fully resolved--and now there was a new issue that wasn't there before. Again, no urgency, no accountability, and no effort to deliver the kind of service they promise when selling boats. After spending millions of dollars with The Boat House over the years, this experience makes it painfully clear that customer loyalty means nothing to them. I will not be buying another boat from them again, and I strongly recommend that others look elsewhere if they expect any level of professionalism or long-term support.