Dr. Ian and Kim did a great job of taking care of me and making sure the procedure I needed was…read moredone properly, keeping me comfortable throughout. Megan was helpful at the front desk, getting me in promptly because of my tooth discomfort, and everything was delivered at a rate that my wife and I agree was a very fair value. We have been bouncing around looking for the right place to get our dental services for a long time now and we are confident that we'll be coming here for a long time for the compassionate, caring, and patient-focused staff.

Sedate yourself if given the option. The dentist was rude, if I was sedated I think I would have…read moreliked him more.

They cancelled my appointment and then said they couldn't reschedule me for 6+ months…read more The receptionist I spoke to was rude and unprofessional. I've never missed or been late for an appointment and schedule 6 months in advance.

If i could give zero stars i would!! First, I've only been going there for 1.5 months (4 visits)…read morewhen i went their first time, i was given a form for referrals and if referral came there you'd get a 50$ gift card.. nothing else as told to me as far as rules of gift cards. My first visit was very uncomfortable, the assistant didn't know how to take a blood pressure, so it hurt when she did it over and over again and when i simply asked her if she knew how to take them she got very offended and said yes we were trained.. i told her i could do it if she wanted.. from there on out every time i went in she had a horrible attitude towards me even tried to tell me once how i should take my antibiotics etc.. like seriously that's none of her business and it was a preventative. She is very very unprofessional, rude, and just not a good fit for working with ppl. After the first visit, i got a call that my gift card would be in the mail.. 2 weeks, no gift card. I called and then was told my husband/referral, needed to pay his bill first then I'd get it but after explaining, 1. I wasn't told anything about that, only that i would get the gift card for the referral 2. Our insurance covered everything so there was no bill 3. Then i was told they would have it for me my next visit. Next visit, the assistant was rude, and no gift card. Was told they were out and would get more on that Friday. Then i had an emergency tooth pain that i was dealing with for awhile and it got worse.. i went in to get it pulled, the assistant was overly nice so clearly she was talked to but her niceness was dramatic almost insulting. As Dr was trying to drill a hole in my tooth it caused a severe pain that radiated through my body and caused me to go into an anxiety attack (never happened before) which i jerked and Dr got irrated with me even tho it was a natural human response with such great pain. I ended up having to go to a oral surgeon that day to get it taken care of... and again NO gift card even though the office manager, Rachel promised me twice i would have it... i once again called and left a message about how disappointed i was and if they were going to make things right to please call me.. No call!! This is how they run their office.. UNPROFESSIONAL NO INTEGRITY NO ACCOUNTABILITY... i was looking forward to going here for a very long time and now i wish i never did!! The only ppl who were nice and professional was Stephanie and Julie. I would not recommend them after all the issues with them during my very short time going there.

We have used Dr. Van Hoof for about 5-years. He has a small practice just east of Appleton. My…read morekids love going in to see our Dentist. They're super friendly. My wife and I both work so we sometimes forget to keep annual check-ups on the calendar, but his office usually calls and sets them up for us which is awesome. He's open later in the summer months and is always super easy going.

I had a large molar that was infected removed yesterday painlessly. Dr. Kling is the greatest! He…read morehas a terrific bedside manner and made a very nervous person (me) feel at ease and comforted. Dr Kling even called me that evening to see how I was doing! Amazing! Very highly recommended.

New patient, new insurance. Told the person when I made the appointment that I needed 2 teeth…read morefixed. Upon arriving was told it was exam only and teeth wouldn't get fixed same day. I took off of work for appointment. I am guessing their schedule is more important than mine. Should have been told up front. Wasn't. I believe they do this to bilk the insurance and pry more money from me on deductible. Not a good way to do business. Notified insurance and notifying BBB. If I receive any billing will refer to the state insurance commission.

I have never experienced this level of empathy and care. From Debbie, who answered the phone every…read moretime I called, through Dr. Nate, who worked hard to get me options that worked for me at prices I could afford and made sure to schedule me in so that I would not have to deal with the pain any longer than I absolutely had to, this group of people has amazed me with every interaction. I will be a customer for life. I appreciate all of you!

The whole team is great! Friendly, and thorough. Make you feel comfortable. Even when your kids…read moreare nervous they do a great job making them feel safe and calm. Prices are not bad. Atmosphere is excellent and calming with a great view of wilderness and water views. Just not your typical dental office atmosphere. And everyone is friendly a polite.

This is the second time they have helped ,e out in an emergency, I cannot express how grateful I am…read morefor them and the services they provided me! They are professional, knowledgeable, courteous and if I could leave them more stars I would! THANK YOU!!

Wisdom tooth extraction took less than 5 minutes, less than 30 if you count the consultation and…read morewaiting for anesthesia to kick in. And pretty painless- I think I had more pain from a hang nail

1st round - Best dentist ever. This guy is still a real dentist!! I had pain and he got in same…read moreday and got me back on track with my oral health after years of neglect. No shame whatsoever. Extremely understanding staff with this great local dentist. Flexible payment options and a willingness to work with the patient as a person. Answered any and all questions and engaged in conversation, nothing felt rushed. Round 2 - a procedure to remove build up from above mentioned neglect. Least painful time in my life!! Round 3 - oops, missed appointment for cleaning. My bad! Round 4 - back with pain and more neglect again seen same day. Results were a fractured molar (left bottom side molar 2nd to last right in front of in tact wisdom tooth). Instantly offered to pull in office still! Absolutely fast and pain free removal and healing!! I cannot recommend Dr. Masak more strongly - if you are in dire straights call him TODAY!! He can help you.

Dr. Masak is the best dentist that I have ever met in my entire life ! He is the only dentist that…read moreI trust to work on my teeth. He is very good at listening and answering all of your questions. I like the amount of time he spends explaining everything in great detail, and he has an awesome sense of humor as well. His office staff are extremely friendly too.

My family used to get dental services here for a few years. Mostly good and cordial. Here's the…read moreproblem. They told me my insurance would no longer be accepted last year. I moved to a different practice. It was a lie. Someone from my office with the same insurance company and coverage told me they love our insurance because it pays for all services; the exact opposite they told me. I understand that people have the right to refuse a service, but to lie about it feels UTTERLY unprofessional and very disappointing. We didn't do anything to deserve this treatment. I feel like they discriminated against my origin and skin color. We're living strange times for sure. Also for those who are wondering, no, we weren't admonished or called out for any reason or misbehavior. I wish they would have been honest and said they didn't want our business. And if you're in the same situation please know what they did is illegal: https://docs.legis.wisconsin.gov/code/admin_code/dhs/101/106/02/9/c/3

Brought my 4yr old son in and they were very accommodating to us. They made him feel very…read morecomfortable and I was able to be by him the whole time. The dentist was very gentle and patient. Did great with my little one an made quite the impression, considering my little man is asking to go back. Yeah my FOUR year old wants to go back. The dental hygienist were great as well, showering us with hospitality. Brown FAMILY dentistry should be all that's said when it comes to teeth repairs. Oh, not to mention the new office is very modern and exceptionally clean.