I was quoted much less over the phone than what he charged me after installation; charged extra for the cable and something else. This was a quick, easy installation. I also didn't want to view the antenna from the front of my house, but it's clearly visible. He said it wouldn't be. Last, they clearly need some sort of answering service; I played phone tag with them for a week. Not sure if $305.00 for one antenna and about 15 ft of cable is worth it. read more

Wire Guys - Antenna from back of house - Home Theatre Installation Near Me - Meridian, Idaho

Their website says that they respond within 24 hours. I called them three times within a two week period and left messages, and also attempted to contact them directly on their website. That was over a month ago, and I still haven't heard from them. Sad. read more

We hired them to come out and move the cable behind our tv so the wires would not show. The installer was a joke. He would not even move the tv or console back when finished. To top it off we had perfect reception of all the ota channels BEFORE he arrived... after leaving we get Chanel 6 and 4... they did not perform the original work that was ordered due to time constraints and I was charged 300 bucks to still have wires showing from my tv down the wall, and all of my reception messed up. F'ing joke of a company. read more

George D was very helpful and was very eager to tell me what was the best application for my needs. He new exactly what to do without thinking about what he was going to do next. I have great reception and all is working well. I would definitely recommend this company. I don't understand the bad reviews. I had a great experience. Thank You George D. read more

My reception was better before they came and put in their antenna! Horrible customer service and crappy attitudes toward me when I told them there was a problem a month later. They assume you screwed around with their antenna (which we didn't touch) and said it would cost us $75 for a service call a month after installation. Worker told me when he arrived that he was going to disconnect our stuff from the tv and then if it got good reception he would collect $75 from me. In the end he couldn't fix it and back peddled about it being our fault....now we have horrible reception and are out $250 for the original installation. UPDATED: I am giving them 3 Stars (originally 1) because I am happy with the end result. Took 3 visits to my house and talking with owner to get the situation fixed but now my reception is great. read more

Wish I could select ZERO stars for this company. I have had nothing but poor interaction and service from these people. Don't waist your time trying to deal with them. They seem to be a fly-by-night outfit likely run out of someone's basement. Gave them a deposit for work that was never done. Did not show up for the job as promised, no return phone calls, no apologies, no nothing. I am a clinical psychologist and set aside an entire day for these people to come install my tv and sound system as promised and they didn't show...cancelled 7 patients for the day. VERY UNPROFESSIONAL. I cannot recommend AGAINST them enough. Dr. Michael White, PhD CDR, USN (Ret) read more

I've been getting Wire Guys since we all had to get those converter boxes. I love them! They are experts. They are extremely reasonable and they get the job done right. They just did a bunch of work hooking up my new TVs. You won't be disappointed. read more

Are they even still in business? Sent a detailed message about a month ago with all of my contact information and have not had a response from them. Guess they're so busy that the money is just flowing in and they don't have to follow up with prospective clients?? read more

Owner is dishonest and did not pay me for services I provided. I sent multiple bills that were ignored and left messages, but he chose to ignore. I cannot recommend doing business with someone who chose to do the wrong thing. One word: Karma. read more

Quoted me one price (Had them double check the bid before they started to make sure it would not be over the price) When it was done they charged me double the price. Customer Service i would rate at -10. she would not let me talk and hung up on me. the work they did was great but the experience and Price was awful. J read more

Dug out the box the wall mount came in. It included a stud finder which they didn't use.

Twice I have had no call no show. No return call, no service. If you use them I would call them 800 times to ensure they will actually arrive. read more

They are horrible with customer service. No return emails or voice mail messages. I would not consider hiring them for any of the services they advertise. Since they would not talk to me after several attempts. I cannot recommend them to anyone else. read more

The technician was great. He as fast, efficient, and did a great job with the installation. The price was more than fair. The problem with the company is not the services offered, but the office support staff. I have been waiting for a call back for over a week. The technician did not have an amplifier on his truck, so I needed one delivered and installed. The woman answering the phone did not have a clue what i was talking about and needed to consult with a technician. She could not be bothered to return my call. read more

My experience with these guys was pretty good. At first I used a different company to come out to repair and hook up my home theater system but they were not successful. The Wire Guys are very skilled in what they do and their charge didn't seem excessive. read more

If you call for an antennae installation quote and YOU DO NOT question THEM thoroughly on what the installation covers, be prepared to be charged extra. When we called about installation of an antenna on our home we recently moved to, we were quoted a price for said installation. On day of installation, the installer used our tools for 40% of the installation, botched first attempt at drilling a hole and then added coax cable charge to installation quote because we did not have existing service. When questioned about the additional charge, he says that the new office girl evidently didn't know her job well enough. We have called the company and the office manager will not refund us the extra charge and actually said we should have been charged more because concrete was involved. Evidently concrete is not a typical material encountered in a home for antennae installation! I strongly recommend heeding the warning of low ratings/reviews of Yelp, BBB and the like. We did not and are paying EXTRA for our patronage. read more

This is my first review....ever....which tells you how bad this company is. Do not use them, ever. Horrible customer service, their "techs" are anything but, and they have no respect for the time windows they give you. read more

Just like Guy H. Horrible customer service!!! It will work for at least the first 5 minutes after the leave and then you are on you own. Did a horrible install and did not even put a clamp on a slip joint and called it an act of GOD because the antenna moved in the wind. I can not recommend. Call anyone else. read more

I had so many problems with this company, I'm writing my first review on Yelp in 5 years of using it. I have yet to ever have someone from this company answer their phone when I call. Never once. I considered giving 2 stars because of how well the office manager and owner dealt with my issue, but I shouldn't have had to deal with all the issues I had to begin with. After receiving a bill with a $150 overcharge, I ultimately had to physically go to the office and deal with the worst receptionist I've ever had the displeasure of encountering in my life. She was the epitome of the lazy, bureaucratic, apathetic, careless customer service worker you typically see satirized in movies. In the 20 minutes I attempted to deal with her she insisted that she was too busy on the phone with other customers, to return all the calls she gets (the phone never ringing once while I was in the office). She went on to state that she couldn't help me and I had to come back the following week when someone was in the office who could deal with billing. She acted put out that I even showed up and went as far as asking me to leave. She even stated "I think it's funny that you came all the way to the office to yell at me" and refused to even let me explain the issue I had. If the other negative reviewers are looking for a source for their customer service issues, you can probably start with the secretary. The office manager and owner finally showed up. They actually worked with me on the bill and corrected it. They also took steps to fix the issues their technician created. They were very reasonable and easy to deal with. If the owner had more employees like himself or his office manager (or just a receptionist that would answer the phone and be willing to actually work with customers), they wouldn't have angry customers showing up at their office to sort through issues that could be handled with a phone call. With regard to the installation service, no one showed up for the first scheduled estimate. Just a no-show. After another round of voicemail with the receptionist, it got rescheduled. I considered finding another service at this point, but I gave it another chance. When the installation finally occurred, the first technician incorrectly drilled on an outside wall without bothering to check first, leaving a hole in the wall of my front office. He also drilled a hole in an external wall and never sealed it. He wired a phone line from my front office that never needed to be run, and drilled a cut in the wall of my closet. A second technician (who was his supervisor) showed up and was much more competent. He assisted and ultimately finished the job. If you decided to go with this service, expect horrible customer service on the non-installation side. Don't expect anyone to ever pick up the phone and be ready to answer the phone quickly when they finally call you back. Otherwise, you'll be in for a multi-day round of phone tag before you can talk to them again. Pros: 1. The owner and office manager were very reasonable in dealing with my issue. They corrected the billing mistake and arranged drywall repair and a re-wiring of a line that should never have been run. 2. The second technician that showed up was competent and finished the installation that the first technician could not. 3. All technicians and the owner and office manager were very nice. Cons: 1. Absolutely horrible customer service from the main phone number. 2. The quality of your installation will depend on how competent the technician is that you get, and they aren't consistent. I recommend watching and checking everything they do. Don't assume they're experts. 3. Estimation and billing was incomplete, inaccurate, and horribly communicated (the communication issue might be related to con #1). As much as the owner was reasonable and easy to work with, I'll never use this company again unless something changes with their main-line customer service. I can't recommend this business to anyone. read more