I have received my paper the last three days thrown on the terrace, under my neighbors tree and at the end of my driveway. This is what you call "delivering" the paper? I would like my paper on my top step. I am 90 years old and the steps are hard for me. Thank you. shirley Gulvik 2657 E Johnson Street read more

Can I give them less than 1 star? It is really just about the delivery. The carrier told me from the start he didn't want to deliver my paper. So he didn't. And no matter how many times I contacted them they did nothing about it. The paper might come after noon. Or not at all. And if I complained he would dump 5 papers on my porch. And they kept telling me they would fix it. Nope. So if you live in the Woodman's (east) area and have problems, by all means call and complain. They offered me 4 free weeks til this is sussed out but then just canceled me. No refund. I'll be getting the Milwaukee paper sent to me in the mail. It may be old news but at least it will be delivered by USPS! read more

This is the 4th negative review in 2 years that I have written about what I believe are the despicable, unethical and immoral business practices of the WI State Journal. Elder Abuse. My mother recently received 4 Billing Statements for the same month from the WI Shart Journal. They believe, as I posted 2 years ago that age 91 equals stupid. Mom will be 93 in January and after the last "issue" the WI Shart Journal pulled, she is cancelling delivery. The fact that my mother has 4 billing statements sent to her in 1 week, when her check had already cleared and she owed nothing, speaks volumes of the Complete Lack Of Integrity of the WI Shart Journal. My mother told me that the Legal Agent Representatives (who may be held liable personally)) of the Wi Shart Journal have repeatedly attempted to "Convince", or from mom & my belief, Coerce my mom to signing on the dotted line for AUTOPAY. As if an intelligent individual would give what we believe is a criminal enterprise, free rein over their bank account. I expect this is when a WI Shart Journal salesperson will start phoning her incessantly (harassing my mom) to try to coerce an elderly person, in order to pad their dying rag trade business executives pockets prior to filing for bankruptcy. I'm registering her for the do not call list and sending a certified letter to the editor stating they are to have no contact (cease & desist) with my mom when she dumps them, or we will file suit for harassment, unethical business practices, elder abuse and violation of the FTC -Do Not Call List. I am notifying the WI State Attorneys Generals Office and emailing the FTC, complaining of elder abuse in trying to upsell her when she caught their overbilling immediately and transferred her to circulation instead of billing, where some JO Agent Representative attempted to extract her credit card info and initiate Auto-billing her, for future bills and for a bill that was already paid. My mother does not suffer from dementia nor Alzheimer's, and I am a lawyer. Game On ! This is the last straw for my sweet mother, who is sharp as a tack, lives alone in a 2,800 sq foot condo and handles her own bills and appointments without assistance. At age 92 she has been the Secretary Treasurer for the condo association for a decade, without concern by other condo owners. Her book keeping and expenditures are Beyond Reproach, unlike the WI Shart J'anal. This rag paper needs to die a bloody death for their disrespectful treatment of their honest paying customers. Particularly the Elderly! read more

Wisconsin State Journal - Wonderful Mom! - Print Media Near Me - Madison, Wisconsin

I live in Jefferson and our delivery person is TERRIBLE. We get a sob story letter in his Christmas card so we will tip him more. We did give him a tip only because if we didn't delivery would get even worse. Also the paper itself is getting thinner and thinner My husband is very disappointed in the sports section. read more

I have paid for an online subscription but do not have access. I have sent several e-mails, yet have not received assistance. Horrible customer service!!! read more

Worst online subscription experience ever. Terrible customer service. I tried to cancel because it wasn't working and it wouldn't let me, so I tried calling and the customer service was incompetent. I asked to speak to a manager and this lady put me on hold and came back on the line with a different name. The call was clearly not transferred. The customer service is in the Philippines. The whole opinion of the paper is biased and not good reporting. They complain about the economy, but can't figure it out and also outsource the Wisconsin jobs to some incompetent foreign liar imposters. I cannot express how pissed I am at this publication. read more

WISCONSIN STATE JOURNAL ONLINE SUBSCRIPTION IS A SCAM AND I LITERALLY HAD TO GET A NEW DEBIT CARD FROM THE BANK TO STOP CHARGES. You can't cancel online, so you have to do it over the phone. However, the phone's are often left unanswered, and when you do get an answer, it is from an overseas calling service that just repeats the same 5 scripted phrases over and over regardless of your situation. I have called at least three times over the past 15 months and even when they say that my cancellation has occurred and I receive confirmation emails, I get more charges in my account the next month. Now, I am being charged nearly $20 more because although my next "payment" is not due until the end of the week, I apparently need to cancel a week before that date in order for the cancellation to "process in time" Scummy business practice overall. I know local journalism is struggling, and it is a pretty telling sign when you resort to these practices to make money. And from the reviews, I'm definitely not the only one. I wonder how many people are constantly dishing these jerks money every month without even knowing read more

Unfortunately it is the only option for local printed news. The paper has nearly become a daily advertising rag, with pages of full-page ads. I have the lowest tier subscription called Silver. For the fourth time now my subscription was changed to the most expensive tier without me requesting it. In the tele-comm world this is called "slamming". Consumer beware. read more

Unethical billing practices. They offer the subscription for free but when you try to cancel - they will not let you. It took moving a mountain to end the subscription. read more

Zero customer service. After placing the paper on hold....they still deliver, as multiple papers pile up in the driveway. It makes the house a high risk for a burglary!!! Trying to get the paper to actually be 'on hold' is a nightmare process. After waiting on hold for a long time and getting shuffled around everyone wants to say --- "it's not my problem". I would give them a zero star , if possible. Business must be so good that they don't care if they lose customers. I can see why all the ratings are so bad. read more

Subscription cannot be cancelled online, must be done by phone. Call goes to overseas support center. In my case, I had emailed someone internally in Jan, 2023 for cancellation (after requesting login support) and had been assured the account would not auto-renew, nearly one year later I was charged $10.99. I was told that I could not be refunded but insisted that I be transferred to a supervisor until someone eventually approved a refund. Remains to be seen if the refund comes through, but not happy with this business or this business practice. read more

I was having the paper delivered plus had digital access but decided to cancel the paper being delivered and just wanted the digital version. I called to change my account to digital service only 8 days before going on vacation. Waited 7 days and the paper was delivered each of those days despite me telling them to stop delivery immediately. I called them back and told them to stop delivering my paper as I was leaving on vacation the next day. I was reassured the problem would be escalated. The person watching our house while we were gone reported a paper delivered every day we were gone. The paper is still being delivered. You call their customer service and it's someone in a foreign country. This company is on a downhill slide to oblivion, which is a shame, as we need local papers. their digital product is horrible. read more

Unbelievably deceptive trial. They make canceling a nightmare. You can't cancel online, only by calling their customer service line and listening to 10 different options before they ask if you want to speak to a customer representative. The representative is in India and badgers you to stick with your subscription and use it more, and tells you how you should invite your friends to read the news via your account as well. read more

Emailed several times about cancelling subscription and still getting charged. It's a big f***ing scam.

So here it goes; since a person is unable to talk with a live rep from circulation. Im going to post this here. My hope is that someone from the newspaper and not somebody, from the Philippines. I should add that the info left with them is not getting back to circulation. I have called them numerous time with the same issue over the last several months. Due to a injury I am unable to bend without difficulty. I have requested that my paper be put into the paper slot on my mailbox. one morning recently, I was outside when the carrier was coming down the street. I initially was very friendly figuring it was simply a miss communication. However, the carrier informed me that he never received the instructions. I stated that ok, now he had. The carriers response was this, F-you A$$hole. Yup that's what he said. I was leaving the next day for vacation thus the delay in me writing this. So, State Journal, feel free to contact me. You can look up my info. Eddie Emberson read more

Unfortunately WSJ news coverage continues to decline due to their loss of revenue from advertising. The printed paper keeps getting smaller and the home delivery rates keep climbing. They are pushing the idea of subscribing to a digital version, but they are pricing themselves out of business since online news aggregators offer digital news for free on websites with less clumsy advertising and better user navigation that the online WSJ. My print home delivery subscription recently lapsed and to renew the price has gone up. Compared to Milwaukee Journal Sentinel the WSJ is 25% higher. Both offer a digital version, and both seem to have the same early-2000's web design team (awful). But at least MJS pricing is reasonable. I'll miss the local Madison news coverage, but since WSJ staff reporting has been cut to the bone, there isn't much news coverage any more anyway. It is a total shame that the "4th branch of government" is in such a decline. Milked for profit by corporate owners with short-sighted management that hasn't responded well to the online digital era. Such a sad state of affairs. read more

This daily paper has been cutting features every few months, until the paper is hardly worth opening. Local news coverage is minimal, and National and International news is only a brief summary. read more

With all the changes in the last few years...the ad wraps, pages upon pages of ads, less and less local and national news (what's there is at least a day old and no longer "news"), combined with now cutting the comics, advice columns and puzzle sections to next to nothing, and yet another HUGE price hike coupled with off-shore customer service rather than local staff, I'm done. After 42 years of subscribing to the paper version of the WSJ, it's gotten to be more and more a source of angst and irritation and a worthless waste of money than it is of any value. A one-star review is generous! read more

Wisconsin State Journal subsrption delivery service is pathetic. I would give it 0 stars but it may look like i just forgot. I have to call in at least once a week with a missed delivery. Then someone calls our lazy carrier and our paper magically appears. This is after waiting a reasonable time, having them tell me its after 7:30 so cant be delivered til next day...blah blah blah. Vaca holds even worse. Put on hold and continues to deliver. Papers in driveway clue to theives that we're not home. Takes several days to correct that. Im home frome vaca my paper was supposed to start today....guess what? No paper. An absolutely useless sevice at a rediculous price. Our carriers xmas letter said he delivers 400 papers for multiple newspapers. If thats the wsj's business model (sharing costs with other papers) shame on them! No wonder we cant get our paper in a timely manner. WSJ.....YOU SUCK BIG TIME! read more

The Wisconsin State Journal Customer Service is Nonexistent. We have moved and we have changed our address on line and still the paper is going to our old home. I just tried to stop the paper and cannot even do that. The online system just flashes me a message to contact Customer Service which there is none. They do not have a phone number or online chat or anything. I have gone online and checked the box for missing paper several days. This is a joke. What a terribly run company. You need to fix your online site to make it so your customers can take care of their issues online if you are not going to have a phone number. I recommend to others DO NOT Prescribe to the Wi State Journal. They are a terrible business. HELP! read more

Very disappointed with the customer service. I called the help line and was on "hold" for over 8 minutes so I had to hang up. They still have the same excuse on tier messaging that they had 2 years ago. Nobody calls you back and nobody answers my email requests. Al I want is to have the paper delivered. I guess business is so good they don't need any new customers.1 read more

WTF, $80 for a "3 month renewal?" Neighbor renewed recently for $194.82 for 12 months. The prices are all over the place.

Our latest bill that we got in July 2019 went up 36% for supposed digital service. Don't want it and don't need it. Looked online and there is no longer listed a delivery-only subscription. So I called customer service and finally got through after holding for about 25 minutes and it was confirmed that the Wisconsin State Journal no longer has a delivery-only service. So I told the rep we would be cancelling our subscription when it ends on August 21. But wait... all of a sudden I was offered a lower rate but still significantly higher than our current rate. Said wasn't interested and would be cancelling. But wait... now the offer was just $2 higher for the three months - some supposed 'special offer'. Ha. We went with it and will see what our next bill says in 3 months. Should be interesting. BTW - this is the same tactic used by SiriusXM - always call them and you will get a lower rate. read more

The lobby is nice and simple. The ladies behind the stations are nice enough. The location isn't bad by no means - right in the middle of the city (so to speak). Free parking. I somehow forgot the Sunday paper is $2.50 ~geesh. Subscriptions deals are always going but when you need a copy it's nice to be able to go by and pick one up. I've only gotten a copy within one month of original publishing and they pick it up right from the wall on their left - your right. But maybe they can get papers that are even older - which is always nice to have available. read more

I signed up for some Badger football news and Madison.com. I got daily emails, and went to see what my account status was. On the "Manage Account" page, 1) I could not see what I'd signed up for, and 2) I could not find a way to unsubscribe. After 15 minutes or so of fruitless attempts to cancel online, I had to call their help number. After the usual menus, give us the following information, etc., my simple request to cancel got me put on hold. The agent was helpful, but it shouldn't be that hard to cancel. Be forewarned--they make it as hard as possible to cancel. Common practice these days, I guess, but shameful and unethical. If you subscribe (no problem with the agent himself, or the service, other than inability to stop it), be prepared to stick with it or waste a lot of time trying to cancel or unsubscribe. read more

THIS COMPANY IS A TOTAL RIPOFF! They change your service without notification, raise prices without giving you the option to decline their additional services and today I discovered - by accident - that we've been paying $8 per month to get 50% off classified ads - REALLY??!!! Customer service happens only after an unreasonable wait time, then you're kept on the line to take a survey which refuses to accept negative ratings! Time to get real WSJ, or get out of business. Give your CSR's something to work with so they don't have to continue dealing with the ire of people like me. read more

Papers were once dropped off at convenience stores/gas stations early. What happened?? Leaving Middleton around 500 in the morning, it is hit or miss on getting a paper. This is sad and pathetic. But I'm guessing they have an excuse like everyone else. We don't have staff.. No, this started before the staffing issue. This is definitely not helping to keep the paper alive. Basically digging your own hole. read more

Knowing that the daily paper is not long for this world, you would think that providing great service would be a goal to keep customers. You would think. However, our delivery service barely gets the paper on the residential property, let alone anywhere near the porch. This morning was a real treat: paper was in the gutter three feet to the side of the driveway, soaking up the flowing rainwater. Newsprint is VERY absorbent, in case you were wondering. Anyway, look for future reviews documenting how great my delivery service is. read more

Wisconsin State Journal - Print Media Near Me - Madison, Wisconsin

the WI State Journal tried to rip off my 91 year old mother. she was too smart for them. then they sent her a bill on 9-26-22 with a due date of 9-23-22. she called and got some foreign outsourced biotch who put her on hold when she demanded to speak to a supervisor. after 20 minutes on hold they hung up on her. she called back and got the same illitera foreign biotch who pulled the same routine a second time. my mother was in cust service since age 16 and at age 91 she has had enough of their garbage behavior. cancel your subscription. everything you need to know is online and on television. we all deserve better treatment than offered by outsourced illiterate incomprehensible biotches as hired by the WI State Journal. read more

While understanding that many newspapers across the country are struggling, I cannot find much in the Wisconsin State Journal to give them credit for trying. And now, with their new editor, the dominant headlines every day on the front page are about Trump and many of the articles in the front section are about Trump. I see a definite leaning to the right in a pretty obvious way. If this keeps up, we're canceling our subscription. read more

Be sure to read fine print when subscribing! If you sign up for 26 or 52 weeks you really get less than that. They have monthly and holiday "bonus " papers at twice the cost which reduces the length of your subscription by roughly 25%. Very misleading. Would rather pay more and get full subscription,or better yet no bonus paper up charge. Beware. read more

Wow. How does one order a print subscription? I waited endlessly on phone and finally left request to call. No response. I looked for WSJ website to subscribe online and found no easy way. What's up? read more

zero stars if possible. tried to cancel my subscription online because never used it. website said error and to call customer service. this was way back earlier in like June or July 2022. called customer service. after more than an hour on the phone with the agent, she stated she was having trouble canceling my digital subscription. Finally agent told me she had success canceling my subscription. Now the past few days keep getting calls from them, constant calling everyday while I am at work and they leave no voicemail. Tried calling the number back but no ring. today that same number called again and I answered and they told me I owe $30 something. I told them I canceled my subscription a long time ago, why am I still getting charged?!? The agent told me they could discount me but I still would need to pay remaining balance. I told them I was going to call back to see if I can find the canceled subscription notice I received in the mail. I called the customer service number I was given and the agent told me I was never canceled for my subscription and that they can't do anything about it and that I still have to pay from August 2022-Dec 2022! i told the agent why is it my fault and why do I still have to pay and he didn't want to hear. He ended up hanging up on me! How rude, and what terrible customer service they have! They're going to keep charging me for something I canceled and for something I never used! What a terrible company. Scamming people! read more

I want to support local journalism but the subscription services for WSJ are horrendous: invoices with no description of what is being purchased; subscriptions with no beginning or end dates; and a customer call center that is so noisy you are relieved when your call is dropped (which happens frequently). Whether you subscribe for 13 weeks or 52 weeks, you'll always get fewer weeks than than that (something about "special issues" that cost more?). There are no dates on any bill and your online account is nothing more than a page for submitting payment (it doesn't even list address or subscription details). Even though you can't accurately guess when your delivery will end, you WILL receive monthly letters asking for payment because your subscription is about to end "soon." I truly can't believe a business can operate like this--is it legal to issue invoices that don't list dates of service? My heart goes out to local journalists who are doing their best for a paper that is horribly mismanaged. I did not renew my subscription. read more

I have been a Sunday subscriber to the Wisconsin State Journal for 10 years. Last Saturday afternoon, I received a voicemail that my due to economic reasons, they were no longer going to be able to deliver to my area. I understand not having a carrier for daily deliveries in my area but you are cutting out all Sunday delivery to rural areas of Madison? I guess you don't need subscriptions after all. I had prepaid for this so they told me I would be getting a refund in the mail. I called the customer service number to get a better explanation and the lady I spoke to could have cared less. I thought newspapers were desperate for subscribers. I guess the Wisconsin State Journal isn't if they can just cut you off with no warning. I am probably one of the few people in their late 30's who actually still likes reading the newspaper. Good luck to you State Journal, you are going to need it. read more