Let's be frank with each other, Wise. We had a rocky relationship and I think we'll both agree it's a relationship dissolution that couldn't happen sooner. In reading Alanna K's account of her experience I find myself nodding and knowing exactly what she means. I guess we weren't the only ones to experience things like this renting a property with you. Leasing with you wasn't always great. Maintenance requests regularly went un-actioned until I followed them up and unfortunately due to the age of the property there were many! Rent went up with each new lease and it seemed that with each rental increase, the service only decreased. Things were regularly half-done. The replacement guttering, the maintenance and updating of the courtyard. Again, not finished until we followed up multiple times. Potentially harsh, however, it does seem their mode of property management is set and forget. They don't deal well with tenants who are willing to fight and follow up for what is right and acceptable whilst renting a property. Communication from you about property managers leaving was nil and knowing who best to contact about our needs as tenants was never easy. While there were a fleeting few moments of promise from members of your team (Robyn mainly), those staff members have now gone and it's fair to say that we're probably better off apart. read more

See all

My partner and i rented through Wise Realty and they have provided us with excellent service during our tenancy. We also built a good relationship with the staff and they have also assited and guided us to the right direction in purchasing our first investment property. read more

Renting a unit from Wise Realty for 6 mos was one of the worst rental experiences I have ever had. We constantly had problems with electricity (sockets falling out of the wall), plumbing, appliances, some of which went unfixed the ENTIRE time of our lease. Calling once a week to discuss these problems, and when I could get thru or leave a message, nobody would call back. I believe we went through 3 different "property managers" throughout our tenancy, and could never speak to the same person twice. Our toilet (a seeming VITAL piece of plumbing) went unfixed the entire 6 months. The last week of our lease it broke and flooded our unit, ruining my flatmates belongings. No compensation, no return call, and no plumber until a WEEK after we moved out. Also, their "emergency hotline" calls were never answered, or even returned. What if that had been a serious emergency, had the apartment been on fire? Upon moving out, they charged us $80 to replace a lightbulb that was out in the kitchen. This was burnt out when we MOVED IN, and noted in both our move-in AND mid-lease inspection!! We have documentation! Never got fixed, and then they had to nerve to bill us for it. I would not recommend them to anyone, and am only writing this as a warning to others because of what a bad experience we had. read more