I just moved here from out of state, my nearest doctor of any kind was a few hours away. I developed a spot that I was unsure and alarmed about and that was painful. I called them up and asked them, knowing I was not a current patient and I told them how far away from help I was, if they could help me. They told me NO because I was not a current client. I a woman, who has some issues with womanhood, who has polycystic ovaries and everything that goes with it, so to hear "no we won't help you, you'll have to drive several hours and take work time away from the *hospital* you work at to go see your doctor or go pay to go to the emergency room and waste the doctors time if it turns out to be nothing." I asked: "Can you refer me to anyone anywhere around here who WILL help?" "Nope, there won't be anyone anywhere around who can." ****Ladies: There's Mercy Women's Clinic on Zumbehl, there's St. Peter's North Clinic at 3330 Ptarmigan Lane. Right off the bat there's 2 places. Go anywhere but here. Unhelpful and rude to a 22 year old who's scared and had no one to turn to, not even her mother. Think about that before you call these people up for an appointment. It's not against the law to see a new patient on a "not new patient" day. read more

Most unprofessional office who spends very little time with their patients and zero follow up time with test results. They will spend a lot of time claiming you owe them money before they have even billed your participating insurance company. Also tried to tell me that they needed permission from my 14 year old daughter to speak with me about a CT result which revealed she had an ovarian mass. The minor consent rule does not apply to this type of care. Then accused me of signing my daughters initials and called me into the office to tell me about the law. Actually they need MY consent to treat the ovarian mass on my daughter who is a minor. As if my 14 year old is competent to understand the result. They kept asking my daughter if it was ok to discuss her care with me, her mother!!!!, about a mass, and wanted to make sure she signed her initials on the consent form and not me. I was already nervous about the result but ended up spending more time with the front office girl and manager about me forging my daughter signature than appointment time. Totally ridiculous. I understand laws but this treatment type does not apply and besides they are under no obligation to do a signature analysis. Focus should have been on the medical care but instead was too busy being a forgery detective. Despite the CT impression indicating that an ultrasound is needed to clarify type of mass, NP did not want to order it stating, "probably just a cyst" but since you insist, I will order it. Gee, thanks for your trouble. Definitely will need to be your own advocate with this office. Acting like I am being unreasonable, wanting to follow what the CT report indicated. Probably is a cyst by why not let the U/S confirm this, no reason not to. So daughter needs an ultrasound but they had "no time" to do that same day despite me asking when I initially scheduled for the follow up CT appointment as I knew result indicated that an U/S is recommended. I now have to make another appointment to come back for the U/S. I just took the order and will go else where to do that test. The NP told me if I do that then I will still need to get result from their office as they are the ordering office. My experience with this office is that "no news is good news" "we don't follow up to confirm negative results". Right, that would have to entail too much time and patient focus. It's more important to play forgery detective with a mother trying to be reassured the result is benign. read more

LOVE Julie Schweitzer! She is the nurse practitioner and I just love seeing her for my gyn care. She's fabulous.

Had a lump that Pennycook made very light of. She told me surgery would be nothing but the in-office surgery was very reminiscient of a Civil War procedure. Little anesthesia, lots of bleeding, unexpected multiple stitches, etc. They then sent me home without aftercare instructions and no pain meds. I was calling them within hours begging for pain meds and they told me oh yeah, you have to do a sitz bath every couple of hours, take it easy, lots of instructions. (A sheet would have helped.) Fast forward, 2 weeks and I had lots of complications which I called the office to tell them about. Dr did not believe me--told me it was all ok. I was not healing properly, had lots of drainage, could hardly walk. Finally they agreed to see me and they then gave in to my pleading that maybe I did have an infection. Within 3 doses of antibiotic symptoms cleared up. Most importantly, they never called me with results of biopsy either. When I had had enough with Pennycook and decided to change doctors they then had the NERVE to charge me $37 dollars to copy my records to send to new doctor. Never in all of my years have I been charged for my records to be sent to another doctor. I would never send a friend or enemy to this group unless they liked torture. read more

Great first appointment for my daughter. Very comfortable, kind, and reassuring. Highly recommend!

I will never go back here. Last year, I had recently moved to St. Louis and I needed to find a new OBGYN and looked at many many reviews online to find someone that would be a good fit. I found Dr. Pennycook online and saw that she was with my insurance and also had experiences with several different clinics and seemed to be a good fit. I was very wrong. I did not receive good service because of several different reasons: 1. Dr. Pennycook was both rude and judgmental when asking questions about my sexual history. Whether or not she agrees, she is a health professional and should act as such. 2. We had talked about exploring different birth control options. They stated that they would call me back about it and they never did. 3. When I called about getting on the birth control that we discussed during my appointment they had no idea what I was talking about. 4. I have had several issues with the office getting back to me about a mistake that was made with the billing of my first appointment. Finding a good OBGYN office is very important to me and women's health is something that I am passionate about and even though I only went here once, I will never go back. Rude. Judgmental. Close-minded. Inconsiderate. Lacked courtesy and professionalism. read more

I want to start by saying that Dr. Ott, Dr. Pennycook and Angela Warner NP are all knowledgable, gentle and kind health care providers. I felt comfortable in their care and would recommend them to others. My disappointment lay with the Office Manager, Denise, and various office staff. Unfortunately, their disorganization, inefficiencies, lack of consistency and general sloppiness was evident from the beginning. Aside from waiting to see bills (that may or may not have ever been sent) for over two months, and waiting for over three weeks for them to cash payment checks, they miscoded bloodwork which resulted in my insurance company refusing to cover it. After three months of calling Denise (who is only in the office twice a week) and being tossed from one staff member to another, given misinformation and generally ignored, a Labcorp representative reached out to them and wouldn't get off the phone until the correct code was given and the problem was resolved. The worst display of ineptitude came in May. I visited Dr. Ott for a 9-week prenatal appointment and ultrasound. At 11 weeks I unexpectedly miscarried and began hemorrhaging. I was admitted to the hospital. A week later, recovering at home, I received a call from the Women's Health Specialists (regretably, I never got the name of the woman I spoke to) alerting me to my outstanding balance after the birth of my baby. I was utterly confused and told the caller that I had just miscarried and was unaware of my "balance". She was very embarrassed and gently explained that she hadn't seen the rest of my chart, assuring me that I wouldn't be responsible for paying for my ill-fated prenatal care. I was grateful for this gesture, and eager to put the experience behind us. In the middle of July I received a bill for the follow-up appointment with Dr. Ott after my stay in the hospital due to the miscarriage. I paid it immediately and was prepared to move on. On August 9, I received an overdue bill for the visit I had just paid for. When I spoke to the office staff member (Denise was not in), she told me it was for the prenatal visit. I insisted that I wasn't supposed to be billed for the prenatal visit and that the overdue bill clearly states the very same date as the bill that I already paid. She couldn't help me and referred me to Denise. Denise called the following morning and told me that the overdue bill was actually for the prenatal visit (though the date indicates otherwise) and that she would have never said that I wouldn't be responsible for prenatal care. I articulated my frustration that every person I spoke to with regards to billing has given me different, ill-informed information. She told me that it was necessary that I grieve the loss of my baby, but I still have a prenatal visit to pay for (as if I made up such a inconveniently-timed money-seeking call days after the miscarriage). I hope with all sincerity that I am the exception. The doctors of this practice are far too good to have to worry about their Office Manager and some (certainly not all) office staff negate their patients' experiences in this way. Please be advised when dealing with the billing associated with this practice. read more

Shocked at the reviews here! I have been a patient of Dr. Matuszek for almost 10 years and she has been nothing but wonderful! I have a very through history with her and have never had any issues minus a couple staff member but nothing major! read more

I have been going to Womens' Care Specialists for over 15 years, initially thru a friend referral. These ladies are wonderful. They are not a 'drop in' clinic, or an urgent care. They are also very busy and would not surprise me if they are too full to accept new patients. I have never had an issue with billing and I too have had a younger daughter go here, all with great results. I love Dr. Matuszak and Julie Schwietzer. The nursing staff is incredible as well. I would highly recommend this facility if they are accepting new patients. The care is top notch, and comfort level is even higher.... No worries here. read more

Whenever I think about my diagnosis I think about the horrible treatment I had here. Last year I was denied a flu shot during flu season because they were "only for they're OB patients" so apparently if you aren't popping out a kid your health doesn't mean anything to these people. Not a good look (has not aged well looking back on this) considering several months later the pandemic began...the exam itself was fine no complaints there. But after I got an abnormal result back the staff person who called me was very rude as I cried and asked her questions about my diagnosis she huffed and puffed impatiently and wouldn't answer my questions. I remembered her pausing when I asked again in disbelief about my results and she said "I don't know how else to tell you." The attitude was unnecessary and made me feel even worse. I'll never subject myself to that again. I felt compelled to write this since my condition has progressed since and I remembered how poorly I was treated here. I don't know what kind of internalized misogyny and malarkey denying a flu shot to a someone because they don't want children or are not currently pregnant is, but considering you can get them for free at a Walgreens and CVS I found that very strange and unprofessional. It should have been a red flag, now I'll warn the rest of you. I have a friend in med school who told me I'd get better gynecology care going to a primary and I'm inclined to believe him. So apparently in the industry OBGYN is really just OB...so I suppose specialized women's reproductive health care doesn't really exist. Younger women who don't pop out children aren't really aware of this. Navigating healthcare shouldn't be like this. read more

They make you pay for your baby up front even when you have insurance. I did not feel like they cared about the baby and my health, only money. I don't recommend going there. read more

Julie and Dr. Matuszek are the best of the best! They truly care about their patients. Highly recommend this place.

I was a patient at WCS for about 2 years. The doctors are knowledgable; however, if you are not making babies they do not want to be bothered with you. Not to mention that the office manager (Denise) can always be counted on to be unreliable, rude, unsympathetic. I was having an extreme reaction to my medicine and my doctor was out of town. She refused to let me see any of the other doctors and I required immediate assistance. She stated that this was their policy and my reaction did not warrent "emergency status" in order to be seen by another doctor. I will NEVER go back and do NOT recommend this facility to anyone. read more

I have been going to WCS for almost 3 years (both locations). Everytime I go I wait at LEAST an hour to be seen once I'm in the room. I never get an apology or an explanation. I bust my butt to make it to my appointments on time and used to have to bring my 3 kids with me. They have no idea how to schedule or just overbook to make money. This has happened with 90% of my appointments. read more

I agree with the poor comments. As a new patient concerned with the development of a health issue, I was met with rude nurses that made me feel stupid for asking questions and unsupported when I was scared. No one tended to my emotional wellbeing. I also received dubious information from a nurse that my current doctor (At a WashU clinic - I left this clinic swiftly) told me was untrue. This is not a warm and supportive place, I highly recommend avoiding this clinic, I do not trust their care. read more

Dr. McLaughlin is the nicest, most caring doctor I've ever been too. She always answers my questions and takes time to talk to me about my concerns. I've not had a bad experience yet with any of the staff in this office - they are all wonderful. read more

The physician I see here is okay. However, her staff (Office Manager - Mary), Medical Assistants (Jennifer), Front Desk Clerks (Ms. Holland, first name Lisa, I believe & Stacey), and Sonographer (Sarah) make me have second thoughts about my continued care with Women's Care Specialists. When calling to schedule an appointment, it sounds like it's an inconvenience that the phone rang. Another issue is that I feel like the front desk clerks are collections agents. They spring these bills on you when you come in for your appointments and say they didn't mail an invoice to "save on postage". But yet I am supposed to be prepared to pay any balance on the spot (this is unfair to the patient). And with Mary - Office Manager, I called to register a complaint regarding the sonographer, and she did not seem remotely concerned and sounded as if she was on speaker phone talking to me. The sonographer Sarah is rough and has a nasty attitude; after an external ultrasound/sonogram my stomach, side, and abdomen were still sore two days later. During this same sonogram, and without warning, she roughly shook my entire stomach to get my baby to reposition for sonogram pictures (not my take home photos, but the ones that would be in my chart, but regardless, that should have NEVER HAPPENED). If looks could kill, she would have been dead. In addition, the sonogram pics she provided me were crappy and were unidentifiable in one, and just a foot showing in the other, when there had been positions showing the baby's face, etc. There is no thought or care placed into their assignments, and that is bad for business. read more

I started going to Dr Kelly Ott in February. My experience with her and her staff has been outstanding. It was everything I was looking for in an Ob-Gyn practice. Dr Ott is thorough, professional, listens to what is said, is not hurried, and incredibly kind. The nurses were all friendly and knowledgeable. The office staff could not have been nicer. Every single person I came across we friendly and kind. I had to have a procedure done at their surgery center by Dr Ott. I was a nervous wreck. Very scared. The second I arrived there, everyone I came across was kind and friendly and totally helped me with the process. One nurse patted my arm and spoke kindly as I was going to sleep, and her name was Denise Renée.. The same as mine. I can't tell you how much that meant to me. Dr Ott came and saw me before the procedure and told me what would happen. Again, with a lot of facts and a gentle demeanor. When I was wheeled into the surgery room, everyone was kind and reassuring. After the procedure, the nurse was right there when I woke up and I was well cared for. She went over all of the follow up with me. The next day a nurse called to see how I was feeling. I had no issues and felt great. This past week I again went to Dr Ott for a follow up visit. Thankfully, I was just fine. She explained everything to me and she made me feel well cared for. I could tell that she was genuinely happy that I was okay. I strongly recommend Dr Ott and the entire staff! I am very grateful to them and thankful that I found them! read more

I was a patient of Dr. McLaughlin's since my early teen's, probably about 15 years. Recently she retired so I had to decide if I wanted to stay with the group or not. My husband and I just recently found out we were expecting our first child after trying for months and months. I decided to stay with this office as I never had any problems before. I called a few days after my first few positive tests to make my first appointment. Unfortunately after about a week of getting positive tests, I started having a lot of cramping and my tests started getting lighter and lighter. I called the office to speak with a nurse because I was concerned about a chemical pregnancy and wanted to know if there was anything I needed to do. At this point, I've already spent most of the day crying as I'm sure this is a very early loss. The nurse I spoke to had zero compassion. She essentially made me feel stupid for taking a test every day and even hinted that I'm obviously just due for my period and I got the feeling she thought I was lying about my positive tests and thought I was never pregnant. I stared at blatantly positive digital and regular pregnancy tests for a week straight and I was over the moon that we were going to have our first child...I was crushed when things started to go downhill and to have someone essentially mock you on the phone during this adds insult to injury. If I am ever lucky enough to see another positive test I'll make sure to choose a different office all together. Maybe the nurse was just having an off day herself but she should keep in mind that pregnancy loss (even if its "only a chemical") can be devastating to someone who has been trying a long time. read more