Just went for my annual eye exam again today, love this place. Staff are always friendly and…read morehelpful and Dr. Alvarez really takes time with each patient to consult them on any specific concerns she may uncover or that the patient has. They also have very advanced testing equipment, I was very impressed that they could show me detailed images of things like the inside of my eyes to make sure everything looked healthy. Appreciate you guys, thank you for always being consistent in making patients like me feel important.

Pro tip: The address…read moreon Yelp is incorrect/out of date as of August 2019 -- call the phone # and ask if you don't trust me :) Dr. Alvarez is now at: 1346 Lee Trevino Dr, Ste 114, El Paso, TX 79936. Current hours shown in the photo I posted. I really like Dr. Alvarez and her staff. The five stars are for them. Lovely office, personable, intelligent doctor. I think the in-office Zeiss lenses/glasses are pretty darn expensive. I would definitely price glasses elsewhere if budget is a concern.

Terrible service, terrible product. I'm not going back there for anything. I had an eye exam and…read morethe prescription they gave me was not suitable for glasses.They made some adjustments and it came out worse. And I had to wait two months to have an appointment because I had to see the same optometrist who had seen me before. I was never happy with glasses.After 6 months the lenses of the glasses started to crack. During the waiting time, I lost my glasses. When they called me, two weeks later, they wanted $150.00 for not having the frame.Paying for a product that wasn't good from the start, no way. I'm just saying that I won't go back there.

Always attentive. They do an outstanding job to meet your eye-health needs. The staff is extremely…read morehelpful and friendly, and they always follow safety protocols and procedures. Highly recommend.

I like to start off by saying after seeing 3 different doctors (ophthalmologists), 2 at Envision…read moreand 1 at Southwest Eye Institute my prescription was wrong. The second doctor even yelled at me in the exam room telling me he is not interested in what I had to say while I tried to explain why I am there. The doctor at Southwest dismissed me saying I was seeing streaks on their lens machine and that it was as good as it was going to get with my prescription. For two years I struggled with my prescription making it hard to see. I remembered I went to see an optometrist back at El Paso Eyeworks located on Gateway w. I recalled I saw clearly after my exam, so I reached out to her. I saw the optometrist (Dr. Syndy Maynard) this past Saturday, and she listened to my concerns. Turns out, 3 doctors (ophthalmologist, all male), could not figure out that I now needed bifocals. I told these 3 ophthalmologists the exact same thing I told this optometrist. That was the change in my vision. I never had to wear bifocals before. These previous doctors could not figure out or care to figure out that hey, maybe we should take her seriously and investigate just a little further. Two years I was struggling to see! One doctor listened, cared and helped make the correct diagnosis. I am forever grateful for Dr. Maynard and strongly recommend her!

Dr. Gabriel Martinez is a fabulous doctor! Not only is the establishment conveniently located but…read morethe staff are exceptionally inviting and kind to their guests. Their hospitable efforts made the entire process feel comfortable and easy while their attention to detail and dedication in sanitation furthered my experience as being a safe one during this troubling time with Covid. I would highly recommend anyone to this business any day! Thank you Dr. Martinez and everyone there at El Paso Eyeworks!!

Dr Boynton is a super chill guy. Layer back and makes your appointment relaxing. We did a walk-in…read moreand got seen right away. Super friendly staff as well!

I was in dire need of new contacts and a prescription for new glasses... After finding out my…read moreprevious doctor passed away, I really didn't know where to go. Everywhere I called offered appointments a month out and considering my situation, I really couldn't wait that long. I called Dr. Boynton's office and was offered an appointment the same day! His office staff (one girl!) was really nice and so was the doctor. He took his time and didn't rush the appointment, just like my old doctor! I received a trial pair of contacts, put them in, and the doc took me back into the examination room to check the fit... something my old doctor didn't do. I had to wait the usual two weeks and return for a follow-up, which I didn't like too much, considering I've used the same brand of contacts for years. I definitely recommend Dr. Boynton and his staff. I'll be scheduling my husband's appointment soon!

All the staff were kind, diligent and professional. Dr Koplos was very thorough, knowledgeable and…read morekind as always. She is an amazing doctor!

This is the 3rd time we've been in for lenses for a family member in less than 1 month. You CANNOT…read moremake an appointment for their optical department Instead you have to sign in as a walk in and then be constantly overlooked as ppl who have been seen by optometrist AFTER you walked in get seen BEFORE you. It's a crappy way to treat your patients & customers.

My eye care at Southwest Eye Institute has been incredible. Dr. De la Torre has given me…read moreexceptional eye care!!! He is extremely professional, caring and compassionate. He really listens to concerns and questions you have. His staff and office operations are efficient. I highly recommend him. I am beyond pleased with my experience. Thank you, Desiree Ainsa

Was referred by Dr.Lawrence Tafoya and they give me an appointment at eye Institute at 1400…read moreCommons, and when I talked to Vanessa Aguilar the Cordinator she was not helpful, she just told me they didn't accept my insurance, United Heath Care and she didn't give no other payment options, Dr Mario Pascuale did great surgery for me at the El Paso day surgery hospital of Providence and they helped me with a payment plan, thanks God and all staff that helped me.

well I call to reschedule, because the wind conditions in El Paso are so bad right now, which I…read morelive on the far East and driving to central, I felt it was too dangerous to drive in these wind conditions. The receptionist stated that there will be a fee since it was already inside 24 hours. No consideration given due to the wind conditions and putting our life's in danger, with this said I won't be using them no longe. Will be finding another vision place for us to go to.

Dr. Baptiste and his staff are wonderful. I've been looking…read morefor an office like this for years. After several visits to other optometrists in and around El Paso and always leaving extremely disappointed, I'm happy to have finally found a great office. The exam was through. The staff is incredibly kind and welcoming. Dr. Baptist is knowledgeable and friendly. The exam and fitting were a breeze. So thankful to have finally found them!

I can FINALLY see!! I had gone to another other optometrist near the town where I live and wasn't…read moretoo happy with their service there. My glasses needed to be fixed and I asked about pricing to replace a screw on my frames. Dr. Calderon was very helpful and repaired my frames and even threw in a vision test! I was amazed to be able to see clearly he put on a pair of test frames on my face and made me look around, stand up and walk around to get the feel of the prescription. Never I'm my whole entire life have I felt like I was in control of my vision till now. Dr. Calderon is very warm and welcoming into his establishment, I truly felt like I was important to him. Well long story short, I walked out of his office with my frames fixed, a FREE vision examination and a pair of contact lenses that made me see clearly. I will be returning to Dr. Calderon to check my family's vision and me to buy new frames and contact lenses from him!! Thank you Dr. Calderon for your amazing service! You have gained a faithful customer from this day forward!

I read all these bad reviews and I do not understand why they write these things. Anyone can have a…read morebad experience anywhere that does not mean that they offer bad service. I personally love the service the staff and especially the Dr.. I do not ever go by reviews because are so eager to write bad reviews just because things didn't go their way. I've been going there for years. My experience there is GREAT!! especially the eye glass store . They are courteous and friendly and especially knowledgeable.

actually switched insurance back to VSP so that I could go back to Dr. Pholvichitr. I sincerely…read morelike the service he provides, however, he and his staff participate in Deceptive trade practices which are illegal business practices that defraud or mislead consumers. These practices can include false advertising, misrepresentation, and price gouging. A couple of examples include the additional fee for retinal imaging. When I visited almost a year ago this was not mentioned, not once. And yes there was a piece of paper on the wall stating that policy, however it was covered up with other items. I believe the cost was ~$35.00 or so. I refused to pay it simply because I did not give my consent and I was not told about it. However, my wife, my daughter and my son's did, unbeknownst to me (again a year ago). Today, my wife visited the office again, this time there was a text prior to the appointment detailing the fee, however, it states "additional fee" no amount specified. Too bad I can't attach a photo. In addition, the staff was extremely rude to her, and stated one price, then charged another. Upon asking for a refund, she was told that they were unable to give her one because the "manager" was not there to approve it. I'm so disappointed, I'm personally not going to visit this office again and neither are 4 other of his customers, last time. Too bad, if the Optometrist relied on his service alone he'd have a great reputation, however, the price gouging and the fact that the staff can't get their act together on pricing, lying to his customers, yes customers, not patients. He'd have a killer reputation. DO NOT WASTE YOUR TIME, DON'T BE SCAMMED. VISIT ANOTHER OFFICE. Frustrated and disappointed ex customer.

The thing I appreciate about this optometrist the most is the fact that they do NOT sell glasses or…read morecontact. Which means no one is trying to up-sale me on crap I don't need. After my boyfriend had his eye exam done here, I decided it was time for some new contacts and glasses so I set up an appointment. They were able to get me in within two weeks and at a time that worked for me. To speed up the process they also gave me the paperwork when scheduling my appointment and told me I could just bring it with when I came back. Efficiency. Everyone that I interacted with was friendly and cheerful. I even appreciated that the doctor didn't try to confuse me in any way and actually set straight a lot of misinformation I was given by my previous doctor/salesperson. You know the best part... the glaucoma machine. You know the machine that blows air into your eyes to test the pressure? At the previous optometrist, I'd always "fail" the test and then I'd have to go through the process of having my eyes dilated which always sucks because driving after is the worst. FBOC's glaucoma machine was actually able to give a real reading because it was a quick push of air instead of the long shot of air that was always forced my eyes to shut. No dilation, YAY! Pretty smooth process and from start to finish was maybe an hour of my time. The staff is great. And I felt like they really went the extra mile with everything... the doctor even decided it was best to do a follow up appointment since there was some uncertainty with my contacts. I paid out of pocket and felt that the price for a contact and glasses prescription was reasonable at $129 (and that included the trial pair of contact lenses).

This doctor was very patient with my son, and even took the time to make my daughter more…read morecomfortable during the visit. Thank you to the office staff as well, it was a great visit!