I can really recommend this place if you are in the market for designer furniture. Neil the guy…read morethat owns this place has an excellent eye and finds some really good pieces. He always knows what is new and if you are after an investment piece of designer furniture he will give you really sound advice. It is not cheap, this isn't your Ikea quality stuff but if you have more of a Habitat or Heals budget he will be able to sort you out. They also have some great rugs, leather sofas and fab knick nacks and table wear etc. A good service and the best price for that level of kit - especially if you are after more than one piece.

We had been planning on buying an Arne Jacobsen Egg chair for some years and Couch Potato company…read moredid us a great deal. We purchased the chair without going to the store and they were very helpful/patient in helping us select the right version for our room. The chair arrived as as scheduled in perfect state - we are really pleased with it and it makes great addition to our lounge.

Having been badly let down by furniture village I had to look elsewere for a dining table and…read morechairs set that could be delivered quickly. Not holding out much hope of finding anywhere that could deliver before Christmas I tried koala. They were very helpful and to my surprise were able to deliver to me the following week ! I would definatley use them again.

A great selection of oak and pine furniture with excellent customer service! I had a large unusual…read morespace to fill in my hallway and had my heart set on an oak bookcase, but after visiting countless shops to try and find one that was just the right size I had no luck. Koala were able to make the bookcase exactly how I wanted it and also delivered free of charge. Would definately recommend!

My one and only affordable quality and portable hardwood furniture. Better than IKEA. NO particle…read moreboard or veneer. With or without sale, PRICE is good! FREE shipping and installation. Kevin Robinson is a delight and sane. 5-star customer service. :-) Sane means an honest, sincere communication. First amateur installer forgot to add the screw inside the supporting bar. Replacement is promptly ordered. PACKAGE is from Vietnam held together by strong and strategic screws. It's unclear if wood is from Vietnam, or it was just cut in Vietnam. Nonetheless, it's good quality work. DELIVERY takes time. Usually the culprit of product defects. Better packaging would lessen defects. I look forward to ordering more stuff, as needed.

I recently purchased a sofa and dining table and chairs from Roche Bobois in Wandsworth. I was…read moreimpressed with the service I received in the showroom, there was a baffling range of product/sizes/leathers but it was all explained well and the young lady who looked after me also gave some good advice. One item had been slightly damaged in transit but the delivery guys were apologetic and otherwise excellent. A replacement part was ordered and delivered quickly. RB is quite expensive but the designs are great and build quality is impressive compared to cheaper rivals. Another big factor for me was the peace of mind of the 10 year guarantee. I am a pretty sceptical shopper but from what I was told and experienced I am confident if something develops a fault, even in year 9, it will be put right.

Ooh la la! What a place... this shop is pure glamour from the minute you step inside. The shop is…read morehuge, and there is a dizzying array of gorgeous things to choose from. It is one of my favourite furniture shops in London, and definitely the place to go if you want something special for your home.

Advantages, you can design your own sofa on-line and choose colours etc…read more These sofas arrive on a huge shrink wrapped pallet, the frame is just basically pieces of mdf that lock together a bit like a kids play set Everything has to be assembled by yourself, problem with this being that the instructions are poor and difficult to follow. I'm an experienced craftsman and did not find it easy. These sofas are not cheap mainly due to the many good deals at other "proper" furniture companies such as SCS. This has to be one of the most expensive mistakes we have ever made, almost £560 for a pile of MDF, some lumps of foam and some material to cover it all. Any furniture in our house has to be hardwearing and this has failed miserably, after only 6 months nearly all the back cushions have lost their shape and the base cushions are all lumpy. We have now cut our losses and awaiting delivery of a properly manufactured sofa from SCS.

I've previously hada sofa bed - it has lasted well, and the price was good and delivery all went…read morewell. This time I wanted to add a 2 seater and stool. On the day of delivery I enlisted 2 others to be at home to help with lifting nad assembly - that's a lot of people's time for a no-show. I called Nabru three times just before closing and either got no-one avaialable or we'll get back to you (they didn't). I called the next morning and was told it would definitely be with me that morning (which was going to be much more dificult without the extra help, but at least something) At 1 in the afternoon I called again, then again, then again - each time there was no one available (apparently reception is unable to put calls through to anyone else and has no information, but they understand my situation). Every time I was told someone would call me back and that the driving would ring me an hour before delivery. The company never did return my call. Five minutes before delivery a driver rang me, then he rang again when he thought he couldn't come the direction the satnav was correctly indicating. He was bad-tempered, brusque, behaved as though I was personally forcing him into a job he didn't want to do and dumped the pallet on the road (hardly delivered 'to the door', which is through a gate and tiny courtyard.) We then had to set about dismantling the contents in the road and bringing it in piece by piece. A lovely extra touch after spending two days waiting. We haven't put the sofa together yet, but even if it's perfect - never again.

I have this shop to thank for some truly beautiful pieces of furniture…read more The majority of what you can buy from them is built abroad and then shipped to the UK several weeks later. While there is often no clear due date for the furniture, it's definitely worth the wait. Everytime I've been in here the staff have been very helpful and friendly, and I'm always having to remove myself from the shop before I spend too much!

Sofa.com do wonderful sofas. We bought two (yes two) of the bluebell sofa in heat and dust and they…read moreare wonderfully made and have a timeless elegance that fits with our victorian house. In fact, we never used one and it's not for sale (clikc here if you want to buy it) Having looked at all the competition they are the best combination of value and solid workmanship: not cheap, but you get what you pay for. http://bluebellsofacom.blogspot.com/

Same situation as Jordan B. Any company who closes without any warning and totally drops their…read morecurrent orders needs to be publicly shamed. I spent a long time looking for a couch. Almost a year, actually. We needed a specific size, had a lot of preferences on shape and comfort, and couldn't agree on color. We trekked down to their showroom (as well as a few further away) and finally decided to go for it. They required payment in full (around $3400) which should have been my first red flag. I placed an order anyway and was told it would be delivered in 4-6 weeks. Maybe an extra week because we were slightly outside their delivery area. This was on July 30. And then, crickets. 6 weeks later (Sept 10) I get an email "We're closing!! Showroom sale all this week!" I email back: what does this mean for current orders? Technically you should be shipping my couch by now, so even if you're closing in 3 days, the third party trucking company should already have the order. No reply. Two weeks later I write a furious email to the UK division. A few days later someone gets back to me saying they're understaffed and overworked. They say they are canceling my order unless I can get someone in the city to accept the delivery and then take on the task of getting it to me in NH. At this point, I'm furious. They were going to cancel my order without even telling me? I do have unemployed friends in NY but before I started begging for favors, I emailed back confirming the final price with the promised discount and without the NH shipping fees. They responded saying "Oh, great news! We're going to ship your couch after all!" How is this great news? This is your only job. This has been your only job for over 8 weeks. In that email, they said it would take two more weeks. I should have cancelled. I really should have. But I was so invested at this point and really didn't want to put in even more research and then wait another two months for another couch. I wanted the one I ordered. After this email, it was crickets again. I was getting ready to contest the charge with my credit card company. Five weeks later (yesterday) I received the couch. It looks good. It feels ok. It gives me anxiety just to look at it. I can't believe the shit this company has put me through, and after all, there was no discount given, no apologies, and nobody to take responsibility. TL;DR: 4-6 week delivery window actually took 12, and they couldn't have been more rude and condescending about it. The company closed after taking 100% deposits from customers and would have run off with the money if I hadn't chased them down over it. I realize they're only in the UK now, but I would never recommend them to a friend over there and feel that I need to properly warn. Their employee reviews on Glassdoor are equally unfavorable. Beware!

I am constantly looking for unique items of furniture for my new place. Taftan is fantastic if you…read morewant to add a bit of personality to your home--there is a definite sense of quirky style in this place. The shop is crowded with loads of items, often stacked on each other, but somehow it doesn't feel overwhelming. Instead you feel like you are searching through found treasures. They carry everything from tables, to ornate chests to tableware and baby gifts. The staff are very helpful, but not pushy at all. I purchased a console table on Saturday afternoon and they delivered it 25 hours later on a Sunday for free! Plus, they have a nice collection of globes. And really, who doesn't love a globe?

Disastrous buying experience from Taftan's Wandsworth Bridge Road branch. Would recommend staying…read moreclear of Taftan and the new brand they said they are launching called 'the old boot company' or something similar. The sofa was bought off shop floor (from the new 'the old boot company' product range apparently) with a small discount given. I inspected the sofa carefully and took pictures before purchase to ensure I was comfortable with the quality. The sofa was mostly fine (i.e. no scuffing / tears and the only marks visible were natural hide marks) but the leather dying needed to be touched up in several areas and the sofa needed to be vacuumed under the seats. The shop keeper agreed to have these things done before delivery but both items were still outsanding upon delivery. Now to the delivery. I was appalled that such an expensive item (£2,100 for a 4 seater sofa) was delivered without plastic / bubble wrap and 2 people walked the sofa up 6 flights of stairs in a London apartment building. They didn't even ask or tell me that delivery would be an issue and cause damage as I could have at that point declined delivery. The sofa was damaged materially during delivery - visible scuffing in many places, broken leg, lots of small scratches / marks and discolouration on one arm, a small tear in leather on the side of the sofa which I think could easily rip open further over time. In any case, no longer the look of a 'new' expensive sofa and a reduced shelf life. Initially Taftan agreed to fix it and make it perfect ("it was a really difficult delivery but we will make sure you end up with a perfect sofa" were their exact words) - nothing of the sort was done. The leg broken during delivery was hammered back in however damage to the leather (which is what I paid so much for) was not fixed. Some 'touching up' was done by the shop keeper himself even though I was told the touching up related to delivery damage and also the touching up initially agreed on purchase would be done by their professional leather 'finisher'. The shop keeper used what appeared to be a black texta / marker pen to paint over problem areas and much of that colour has since evaporated. The leather torn during delivery was not fixed. I asked Taftan that I would like all the damage that was caused during delivery written specifically into my warranty such that for example if the small tear soon becomes a large tear, it is covered etc. They agreed to do this over phone / text messages but I have not received a revised warranty. Taftan has not returned any calls since I started asking for a return / refund due to inadequate resolution of damage caused during delivery. After making me wait for weeks, they have recently sent text messages denying that any damage was done at all. They are now suggesting that the damage was already there when I purchased the sofa and I somehow missed all of it. At the time of buying I was told the product was 'as new' and had only been in the shop for 2 weeks. Taftan by text messages has also threatened to pursue legal action against me if I take any of the steps I told them I planned to take if nothing was done to fix the damage - i.e. write reviews, contact trade services and my credit card company to seek resolution and refund. These are my rights as a consumer.