I was referred here by my dentist for wisdom tooth extraction. It was a long time before I received…read morea letter with an appointment date and time (which could be changed on calling them, but I didn't need to), but apparently it takes up to 6 weeks for them to contact you after a dentist referral. My letter was followed by an automated voice message to my phone a few days before - reminding me of my appointment and asking me to confirm that I would be there. On the day the waiting time was minimal, the staff friendly and really put me at ease. I had an Xray (you have to remove all jewellery around the area - earrings, necklace etc, however I have a lip ring that I have never removed and they just worked around it).
They provided an easy to understand analysis of my wisdom tooth situation, and the procedure I would need to go through, and said I would probably need another, 3d, xray scan to know how the tooth sits, before the surgery. A few days later I received my letter asking me to book my 3d scan appointment, which I did, and I arrived on the day and went straight in for the scan. Again, I could not remove my lip ring, and neither could the scanning staff, so they worked around it and it was fine.
I am currently waiting for my letter to book the surgery itself. My rating will perhaps change after that!
Pros: Friendly, helpful staff, efficient appointments (minimal wait!)
Cons: Having to wait for letters to be able to schedule appointments - it creates a delay and a phone or an online system would be much easier! Scanning staff not being able to help me remove my lip ring haha.