I was referred to this business by a friend who suggested I use them when planning my business…read moreretreat. They were professional, thorough, and great at communicating. My retreat had its hiccups but Luxe and Lavish travels acted quicmly with looking after some inconveniences with travelers who were arriving to the location. I appreciate their responsive behaviour and overall service and I will be using them again in the future.

I booked my Melia Marina Varadero with Tripcentral. I considered using this agency because I was…read morereferred to it through a travel app. Unfortunately the experience was misadvertised and I am still waiting 4+ mos for Anna T. of Tripcentral to respond. Tripcentral tries their best to provide accuracy in their advertisement. Website will show regular price fluctuations. At the time of my booking, this upgrade would reflect a 400$ price increase based on my $1215 five day double occupancy. Having never travelled to Cuba, I opted not to upgrade. Resort condition On arrival it was very worn out, beat. Seats were stained and walls were damaged. There were constantly people walking around repairing areas. Holes in walls. The room had no carpet, a dehumidifier, air conditioning, ceiling fan, lock box, balcony. The bathroom had a shower, tub and toilet. Bathroom had a foul odor during the stay, maybe from the mildew in the shower tiles. The sink plug was faulty and broken. Despite air filters visible in the ventilation, we found the rooms very dusty. There was ample of room to sleep. Dirty room. Food I asked how was the food and the experience to the Angela Wolfe of Tripcentral prior to booking, she expressed it was very nice, offering the oriental a le carte was quite nice. But did not offer any info on tipping gestures. The foods for the general buffet were edible. Fresh fruit served for time of year. Freshly cooked food before you, but they expect tip, communicate if you want less oil and less salt. Occasionally hairs found on the food-low risk but something you would not find in a western 5 star. Tried the International A le carte. The meal was average Canadian meal in a fine dining style. In addition to the house wine, there is a wine list ranging in price. We found the meal dessert was not served with coffee that would have been nice with the overly sweet dessert. Warning, cooking with generally include canned mushroom, so if you're not a fan, avoid. We also found misadvertising on the Tripcentral website, where the Grill a le carte was not available to customers. Transactions at the resort The agent assured me credit card could be accepted but would be converted in CUC so expect a conversion fee, that was nice to her to advise me of that. But Tripcentral did not warn that a 20% fee may be applied on top of the transaction at the resort. The hotel had an eerie way not to supply receipts for cash transactions. There is a bank in the resort that does currency conversion. When we did Canadian currency we found the conversion at USD rate +5% conversion fee (a little steeper than the 2.5% most credit cards do). Value Overall, I felt that Tripcentral needed to update their understanding of the destination to really provide the customer the accurate experience to be expected. It felt more like a 3 star with edible food-occasionally there are hairs on the food and fruit flies in wine. Very similar to Florida accommodations at a 3 star hotel excluding the all inclusive meal. For value, I dont think the value was here. In the elevator I could see a standard room could go for 30$ cuc per night. I understand on sale a flight can be booked 600$ cad round trip. Additionally Tripcentral advised me that credit card would be accepted but currency would be in CUC, so conversion fee would be expected-that was not accurate. The resort encourages cash because credit card transaction will be charged 20% more. There is no signage, all expressed verbally. Beach access Resort beach had colour coding for safety, green yellow and red. But when trying to book the included boat access the staff member was only available in the morning and so in repeat attempts to boat the weather was unfavourable and were unable to experience the included non motorized boating. The resort beach was clean the first day, but last three days, beach was not safe due to sharp objects in the unclean algae. Shuttle arrangement to and from airport Shuttle was arranged by Tripcentral sub Transat, I noticed that they tend to try to fill their shuttles so on arrival we had to wait 1 hr, with the bus driver associate with yellow shirt constantly offering local beer, pop and water in local and Canadian currency. On departure, I watched the bus associate scratch his butt while he scrutinized over Asian guest, but not caucasian guests. Accuracy of experience by Tripcentral website and sale staff Tripcentral tries their best to provide accuracy in their ad. We found inaccuracies of their ad offering 3 a le carts but on arrival the resort only offered 2. In contacting Tripcentral via email, agent Angela Wolfe did not offer to help and simply pointed to the sub agency she booked Transat-but her response was too late and the disputed a le cart quantities was with Tripcentral advertisement. I felt Tripcentral misadvertised the overall experience to be expected and supported customers booking over the phone with misrepresented information.

Our booking process was fast and easy. Our agent was very knowledgeable about many of the resorts…read morethat we were looking at. Thank you for your wonderful service.

This past August i had a wonderful river cruise with AMA Waterways. The cruise we took was called…read moreVineyards of the Rhine and Moselle. it was a week of heaven with fine dining, comfortable rooms, beautiful scenery and very friendly and accommodating staff. The travel agent we used was Lisa Adams. We ended up travelling during the Air Canada strike and she expertly guided us through that. I would definitely recommend and am thinking about my next AMA Waterways cruise and I would use Lisa Adams to book everything again. She was knowledgeable about travel arrangements and her suggestions were good ones

Amazing service, Zee was my driver and he providing amazing service, I would recommend 6drive.read more

Kayleen was able to provide my husband and I the most perfect vacation! She was most helpful and…read moreidentified all of our pre- travel requirements. we were very impressed by her knowledge and professionalism. if you aren't sure where to go - she makes the planning so simple! I will definitely recommend her for any vacation planning.

Excellent service. Mr Amin is really helpful and was able to bring down fair to the lowest. He…read moremakes sure you have all the options before you decided. Location is also in centre of Mississauga. I would recommend it for pia and airindia tickets.

Great service to land here. Clearing customs is easy and the people that bring the rental car out…read moreto you upon arrival are extremely nice. Really appreciate the Chartright air group!

I used this service to get from Toronto Pearson Airport to Buffalo Airport. I was sent a text upon…read moreour arrival and the driver kept in constant communication with me until we got to the pick up location, our driver assisted us with loading our luggage. The vehicle looked like it just had a wash and the interior was spotless and had bottled water for us. Our driver was pleasant and chatted with us the whole way, he informed us that he's very chatty if we needed to rest, that was fine. Once we arrived to the airport we were assisted with unloading our luggage. I really can't say anymore nice things about this company. From the booking process, all the way to the customer service from our driver, everything was beyond what we are used to from a transportation company. Hope you continue to grow and not lose the customer service aspect. Good luck!