We absolutely have to give a huge shout out to Mike at Coe Lumber at West Broadway, Vancouver. Came…read morein Thursday Jan 19th 2023. My friend and I just needed some melamine for a quick kitchen shelving project and between us we managed to figure out a way of getting all the pieces required out of a single board. Mike quickly set about measuring and cutting. We couldn't have done it without his kind, helpful, encouraging attitude and approach to even this simple little endeavour. It appears no project is too big or too Small ! Thanks again, Mike. ;)

Deducted one star due to no online store or catalogue. Service here is pretty friendly. There is no…read morebrowsing due to COVID-19 precautions. This was actually the first hardware store where I encountered this as all the chains, even smaller ones, let you browse. They definitely take the pandemic seriously as on top of the no browsing, they have a very fancy system with a light signal telling you when you can come inside where staff will ask you what you want ring you up and then have someone bring your purchase out to your car. It's a pretty effixient efficient system. They also carry sand topping mix, which is sold out pretty much everywhere else in Vancouver. Prices are competitive, not cheap but not expensive. As an independent business, they have a convenient location in kitsilano that is a good alternative to big box stores. The parking lot is small, but does the job.

Amazing quality customer service from Scott at Dunbar Lumbar Supply on Arbutus…read more Quality service and products at Dunbar Lumbar Supply. My Mom needed something for her wheelchair and now it is good as new. Thank you Scott and Dunbar Lumbar Supply, we will recomend you for future shopping.

My husband and I received the most attentive and friendly service from Shaf and Zane during our…read morerecent visit. We didn't realize the painting department was closed on the weekend but they took the time to walk us through everything that we needed, making excellent recommendations. It was a joy to be on the receiving end of such personable and knowledgable service! Thank you!

Service was really great; lead sales rep went out of his way to prepare a purchase order ahead of…read moremy arrival. Much appreciated during such a busy day of work. Thank you - Ryan Spick

This business is wonderful. Last Saturday my husband and I were looking for a simple 12 by 12 inch…read moretile. Apparently very hard to find but we did spot a larger tile at the store that would be perfect but too big. Out of the kindness of his heart Bill, the sales manager not only cut the tile but gave it to us at no charge. Who does such kind acts? When we will be in need of tiles for our kitchen, Fifth + Fir Tile Co will be our first choice.

This tile place is absolutely amazing. Would recommend any time. I had a problem matching up some…read moretiles and they were extremely helpful. They are ethical and gave me a sample that fit so I would not have to buy ten sheets. This is my go to place if I ever decide to do a reno on my tiles. I would not look anywhere else. Excellent service and the owner cares about you and doesn't gouge. LOVE this store.

I came here when I wanted to get some renos done at a friends page to look at samples. This review…read moreis purely based on communication which is huge with me. The gentleman who was helping me out was not only polite, patient but also very happy to educate me on the pros and cons of certain styles.

Great quality brick veneers and customer service was superb. Fast shipping and delivery. Couldn't…read moreask for more. Highly recommended.

In the midst of kitchen reno decision making, my man and I came here to get some sustainable…read morerenovation advice. We received some great advice, helpful service, and found some awesome tile options for the backsplash. I had been hoping to have a look at the Fireclay Tiles in person and they stock these here. Absolutely beautiful and made of recycled materials. Another wonderful bit of advice was regarding our counter top. We had our hearts set on a brand where there is a factory in Canada, but being that there is also a factory in Korea, it was hard to know which colour options came from which plant. We were able to find out from Diana that the colour we had chosen is made in Canada, which was great news. Other stores had not been able to provide this information, or told us incorrectly the material was made in China, or it was all made in Canada. They carry a lot of bulk and refillable cleaning supplies that are all green and earth-friendly. And should you need a chicken coop, they have those, too!

I first discovered Greenworks at its location near Olympic Village, probably close to ten years…read moreago. At that time, I wasn't in possession of a space in which I could make use of their gorgeous, health-conscious and thoughtful products, but I spent a long time in their showroom looking at everything and asking tons of questions--which their staff were happy to answer--and vowed to myself that I would remember this special place and come back when I had the space and the resources that would allow me to take advantage of what Greenworks offered. That day finally came this past Saturday. I'd researched their lime wash products online and narrowed down my colour choices, and was ready to make a decision. The room I'm working on is large -- 12 x 20 with a vaulted ceiling, and both ceiling and floor as well as walls were going to get the Greenworks / Portola treatment! I arrived at their new, much smaller location in East Van to find two staff in the shop and three customers; I was the fourth, and happy again to browse while I waited. Eventually one of the staff, a young man, asked if he could help. I described what I was after and he pointed me in the direction of the Portola colour samples and then went back to his previous customers. I soon chose what I wanted and waited again. Again, eventually the same young man approached and I showed him the colours and pulled out my measurements for the areas to be painted with the lime wash -- walls, floor, and ceiling. I said I was looking for a ballpark total cost and asked if he needed pen and paper to take down numbers. He said no. I gave him the dimensions. I will spare readers the details of what followed and summarize: Over the next ten minutes, he asked me for those numbers a total of five times. Went back to his previous customers twice. Answered the phone and instead of asking the caller to hold or taking their number for a callback, stayed on the call and served them. I leaned in at that point and quietly said, please call them back. He did not glance at me or respond in any way. When he ended the call he asked again for the dimensions I'd already provided four times before. Finally he named a total price. Doubtful of the accuracy of the quote, I asked, again quietly and neutrally, for a printout, which he provided. He then turned away from me and to the two other customers who by this time were talking with the other staff person, proceeded to interject in that conversation and answer the questions they were asking of his colleague, and ignore me completely. I left. I'm a little embarrassed to say I climbed into my truck and shed some tears. Years of anticipation -- and years of planning and working and saving -- had gone into that day for me, and it was a massive disappointment. I'm not a frequent review-writer ... I'll take the time only for the standout experiences, and usually only for the stellar ones in that category. That's what this could and should have been, but wasn't. And when I ask myself why I'm writing a review instead of just calling or emailing to "complain to the manager," I realize it's because I don't want to take the chance of either tipping off, or having to interact with, with that person ever again. I worked retail for eight years myself, to put myself through school, and have run my own business for over 25 years, and I know we all have off days and we all make mistakes and we all have to learn over time what it takes to provide great customer service. But this wasn't just an off day or a mistake or inexperience. It was willful disrespect -- towards both me and his employer. I would, however, be grateful for an apology from the store owners and the offer of a one-to-one appointment with another staff person at a time when that young man will not be on site. Greenworks is the only natural building supply store that I know of in Vancouver, and definitely the only retailer in Canada of the product I'm looking for. I could order from the source, which is in California, but shopping with and supporting local retailers belongs to the same ethos as buying natural non-toxic building materials. So, Greenworks, I hope you read this and respond as the kind of company I still believe you are. I signed up for Portola's newsletters and texts today. They have my email address and phone number.