Stay clear! Selling library books removed from sale. Overcharged me and won't refund. Asked after last review on Trustpilot to email Wob directly, yes Wob, and it changed nothing and I never got a response. But it looked good on Trustpilot that they'd responded. Companies a joke...I have pictures to prove it. read more

World Of Books - Withdrawn - Bookstores Near Me - Worthing, WSX

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Thieves, they steal the book. Then when you call customer service, they tell you in the terms of service they can not pay you and keep the book. I still can't find it in the "terms", but to cheat students out of book money wow. This is low and awful. Please avoid them at all cost. I reported to consumer affairs and the police department. read more

WARNING! SCAM! I was looking for a specific book and WoB seemed to have a copy in good condition. I ordered the book yesterday, got an almost immediate confirmation of the order. This morning I was checking my bank account and found not just the purchase price, but 2 MORE charges. One for the purchase price plus a little and another for a lesser amount. So, THREE charges for the same order. There is NO WAY to contact 'customer service' - they have a chat bot that has specific questions only and no way to advance to a human. The only phone number is an international call. So, in conclusion I would only buy from this company if you have so much money you light your stove with $100 bills and just don't CARE if they steal from you. read more

Terrible lying cheating rip-off company. I sent three Deborah Harkness books that were nearly new and a totally unopened one in original packaging that they said was water damaged 'mouldy' (an easy cheat if you think people have been pressing flowers in it.) Also were four Christine Feehan books that I actually purchased from this company in July for over £3 each ! All rejected for having missing pages (nope !) or damaged - (nope again !) TOTAL AND UTTER WASTE OF TIME - AFTER OFFERING ME THE PRINCELY SUM OF £3.48 to send the items - THEY GAVE ME 19p....YES nineteen pence !!!! Seriously don't bother ! read more

Terrible company. there is no novice and no detail information after purchasing book from them. they send book over USPS and i never received my book after 13 days. I suspected they sent other useless card/letter instead of book I ordered. I will dispute my bill charge for that. :-( read more

What an awful company. I ordered around 9 books. When they arrived 5 were missing. There was a message saying they'd destroyed one due to it not being to their standards. The ones they actually sent were in poor condition anyway...far worse than expected. I emailed where were my missing books ...I received a garbled response something about ordering another book. I asked again about my missing books id paid for ....no response. Next day emailed again ...now they decided yet another book had been 'destroyed'. No mention of a refund though. I asked about the missing books ...no response. Whst an odd way to run a company. Having to now go to PayPal to force them to refund my money! Awful awful disorganised company ...avoid. read more

I am a teacher, and I ordered 20 Hunger Games books for my class. Then, 20 Esperanza Rising books were delivered instead. I got a refund, and I ordered the books again, because I still needed them and this was the best deal I could find. You would think that'd be the end of the story. They delivered 20 Esperanza Rising books today. Again. This is absurd. Please never order from World of Books. read more

I did not receive the correct format ordered. When attempting to contact customer service, the bot is extremely minimalistic & not very helpful. When I spoke to a real person, I was basically told I was wrong & didn't order what I ordered. The person was very short & basically just said "nope". I wish I would've screenshot the conversation, cause it's definitely not what I would expect from Cusomer Service. I chose a board book & received a hardcover. They said I ordered a hardcover, when I would never for a library meant for small children. On top of that, there was a bright orange tag taped to the inside cover that, when taken off, ripped the cover picture. Another reason I ordered a board book, so damage couldn't be easily done to what is already a used book. I could pay out of my own pocket to return it & wait to see if Im granted a refund, due to the tape damage, or I can suck it up & hope it lasts in a children's library, along with never use the site again. The books are fairly priced, shipping was decent, & the condition was "very good", but be warned that you may not actually receive the correct format or condition, returning/exchanging may not be an option, & customer service will point the finger at you. read more

World Of Books - If this were a BOARD BOOK, this wouldn't have happened. - Bookstores Near Me - Worthing, WSX

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Avoid this company. Still havent issued my refund for tge books I returned to them. Dont expect to get anywhere with the chat bot or useless customer services. Total scam of a company. read more

DO NOT SELL WITH THIS SITE! Selling on this app is a massive scam. I had friends in two different CEX stores quality check all my CDs and DVDs, so I knew they were perfect. WoB offered me a little more, so I sold the collection to them. delivery driver didn't know how to accept the order as it was his first day with no training and seemed stressed, then 1 week later, I got an email with £10 knocked off my original quote of £28 for "damaged goods." All my items were wrapped perfectly and in mint condition. They say the items not accepted cant be returned an will be "responsibly recycled where possible". Sounds like a they keep hold of the items for resale read more

Avoid.Claimed books sent for sale had not been received although they were listed for sale.Also books described as unsaleable due to damage were being sold. No response from 'customer service'.Utterly dreadful company.Reported to Trading Standards.. read more

Do not bother to order from this company- you might as well burn your money... and there is no customer service at all ! it's actually shocking. I never received my order and they refuse to even get back to me about it. read more

They pay pennies on their dollar profit for buying your books. The little money that they do pay you, the books better be in great shape otherwise you get nothing. No money and they still keep your book. WTF? read more

I wanted to order a few books from a company that wasn't Amazon, so I chose World of Books. When I accidentally put in the wrong Credit Card information, they said they could only refund me once the payment went through. That made sense. HOWEVER, once the payment went through, they told me that they couldn't refund me at all. I wanted to still go through them, but just use a different card - a gift card. Instead they charged my card, refused a refund, and are sending my books even though I don't even want them now. Honestly, given this whole situation, I would have rather given Bezos money. At least you can fix these kinds of issues there. This was a giant scam read more

Scam! Sent them 22 books and they claimed 5 didn't arrive, one was a complete works of Shakespeare which is about £30, they offered me 27p and said it didn't arrive! Nonsense. And said books were damaged which they definitely weren't, some of which were never even used. Only got about 30% of what they said they would pay. Stay clear read more

Used to be an amazing company. Now they just send you junk books labeled as "like new" or "very good" with heavy markings, highlights and actually pages falling out. Ridiculous and outrageous. read more

World of books (formerly called Ziffit) is a total scam. They offered me £10 for 15 hardback books (some of which have never even been read), which I accepted. I know these books were in good condition as I wouldn't have even tried to sell them otherwise. I got an email from world of books over a week later saying they had deposited £1.43 into my PayPal account, not the £10.43 they had offered me. When i looked at the reason for this, they have rejected 10 of the 15 books because of "water damage or mould", which is absolutely untrue as all the books had been stored in a clean and dry room with packs of silica gel. Also, I doubt it's a coincidence that they rejected the ones they were offering the most for! Just to add insult to injury, the email also states that, as per their terms & conditions, they are "unable" to return rejected items, so, basically, whatever they offer you at the start is meaningless as they can then decide, without providing any evidence, to reject any or all of your items, pay you a tiny fraction of what they initially offered (or nothing if they want) and still keep all of your items to sell on! PLEASE DONT FALL FOR IT, ITS A SCAM. AVOID WORLD OF BOOKS. read more

This company has never shipped a book that I ordered on Aug 2, 2024. It has been over 3 weeks. When I requested cancellation of the order as the book was a gift and it had become too late to give it, WOB responded that it was too late to cancel but I could return for a "full refund" when I received it. But it still had not even shipped! When I filed a complaint with the BBB, the next day I received an email that my order had shipped, with no tracking number provided. Upon request of a tracking number, I received a USPS tracking number that even today only states the item was "picked up by a shipping partner" on Aug 5. Potential buyers should beware of WOB. Check out the Better Business Bureau's rating of WOB, review their FB page, and save yourself from being ripped off by spending your hard-earned money elsewhere. read more

World Of Books - Bookstores Near Me - Worthing, WSX

Never got the book I ordered. Ordered it almost 2 months ago now I think, and the UPS tracking still says that the book hasn't even arrived to them. Scam. read more

I ordered two books that were supposed to be "in very good condition" from WoB. They arrived packaged in an envelope that was too small for them, so the packer shoved one book inside of the other. When I saw that, I was concerned it may have damaged the books and was not surprised when I pulled them out and found them pages and bindings to be distorted. I reached out to the retailer about it, and they told me the books were in "correct condition" and that this should be expected with preloved books, as though I just didn't know what I was getting myself into when ordering used book. I primarily read used book. I know what "very good condition" should be. They offered to take the books back, but after being talked down to, I felt a little annoyed. I reach out to my father, who is a book binder, to see if he could help. When he saw the books, he said the damage is actually water damage! The reason they sent the books to me as they were in the envelope was likely in a last ditch attempt to hide that they sent water damaged books as being "in very good condition". I would not trust this book seller. Go somewhere else if you want a positive book buying experience. Also, just so there is no confusion, the below are the guidelines for "very good condition" books, as outlines by WoB. These books do not meet the criteria. "A book that has been read but remains in excellent condition. It may have writing on the inside cover such as an inscription from the previous owner A minimal amount of creasing to the spine Minimal note taking/highlighting Minimal discolouration of the pages Dust jacket present" read more

I purchased a used pop up book for my son from this company. They listed it as "very good condition" and sold it at a premium price (nearly double the original RRP). Unfortunately when the book arrived it was not in "very good condition", with 10% of the pop up pages having faults and not working. I would describe it as well loved/poor condition as it was faulty. I reported this back to World of Books to try to get the issue sorted. They asked for confirmation of which book was faulty, even though I had already given details of this in the previous email. So obviously they had not even bothered to read my correspondence properly. I again advised them which book was faulty. They then didn't bother to reply. I chased them 3 further times, but received no replies. Basically I complained about a book not being as advertised and they ghosted me. Under UK law you must offer a full refund if an item is faulty, not as described or does not do what it's supposed to. I advised Wob this book was not as described and was faulty within 2 days of receiving it, they have breached my statutory rights by failing to correspond on this issue and I will be reporting them to trading standards. read more

Avoid this company I ordered 8 books and only received 4 and now their customer service is rubbish saying they were delivered when they were not, this company is nothing but a con as far as I am concerned they have stolen £16.40 from an oap how low can you go. read more

Very disappointing. Ordered the advertised copy of this book, World Of Book sent me a shabby lesser copy instead. (See Photos below) Unfortunately this has happened before with a past order (WGB-2307-19465666) However, I always pay on time and trust the seller will send me what they advertise, I thought I'll give them a second chance but unfortunately this has happened again. I can not recommend them. Don't be fooled by cheaper prices. Here is proof of my current ordered Order number: 18-10360-21833  WOB have now re-listed the book I bought for £3.59 to £99.00 on E-bay. Their management should look into this by using my order number. The bottom photo was the book I bought on ebay. The second photo was the book I received. The top photo shows the item relisted on ebay at £99.99. Shameful. WOB Trustpilot reviews smell like home cooking. Beware. This is a bad company. read more

Terrible company, in my opinion and in my experience. I ordered a book through WOB on the Amazon.co.uk site. First, it took over 2 months to arrive. Fine; I'm sure the argument will be that international orders can be delayed (I'm based in Canada.) But it meant that I was not able to gift the book I had ordered for Christmas, as I had planned to. Second, the book I was sent was the incorrect version. Not what I had ordered. Was sent a non-giftable, soft cover, "advance reading copy" version. I had ordered the hardcover version of the book. Third, I received no communication about this error. No apology. No offer to send the version I had paid for. Just was told to return, at my cost. Which, again with being based in Canada, was going to be a ludicrous amount of money for a book that I did not pay a lot of money for. Made no sense to do so. This is not about the money, ultimately. I paid very little for the book - much more in shipping costs. This is about horrible customer service. And bait and switch tactics (please read other reviews here on Yelp; apparently this is a common complaint against WOB). I was not able to post a review on Amazon.co.uk - apparently there is a minimum spend threshold in a 12-month period that you must meet. If you don't, you're blocked from giving a review. So, infrequent buyers on the site, be warned! Better hope you get what you paid for - Amazon.co.uk makes it very challenging to push back when you don't. Customer service is atrocious. Both on the part of Amazon.co.uk and WOB. There are so many places to buy books in this world; my opinion is that you avoid both. read more

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Total scam of a business! Avoid unless you want to be out of money with no book to show for it. I waited 3 weeks only to find out (after contacting them three times and the logistics company once) that they never actually shipped my book and the logistics company OSM never received it. WOB lied and then tried to lure me with a product replacement. I rejected that and demanded a refund. Lets see if they can handle a proper refund! Better to just go the credit card dispute/chargeback route than wait for WOB to maybe reply. This company isnt worth the hassle, they take your money and ghost. read more

This review is for the US online store. You'd never know if you're getting the correct edition that you 'think' you ordered. I ordered few softbacks and they all ended up coming in as hardbacks and when i ask for a shipping label for an exchange, this the answer I got: "I'm truly sorry to hear about your recent experience. I understand how frustrating it must be to receive a book that doesn't match what was advertised, especially given your past issues. Unfortunately, since we are unable to guarantee edition since we receive books from multiple sources as opposed to publishers,. When we send a book out, we can only hope our customers are able to get what they wish for. ". See more negative reviews in here 'https://www.sitejabber.com/reviews/wob.com'. So... guess buy it at your own risk! read more

I ordered a book on 10th February and received a reply immediately saying they were processing it. After hearing nothing for a week I emailed to ask what was happening. The reply 'there has been a slight delay in the dispatch. The good news is that we had another copy in stock and this is on its way to you! ' What is the exclamation mark for, it sounds like they are pleased with themselves? So today, after 2 weeks waiting I email again. This time the reply is 'I'm really sorry for the issue with your order! [exclamation mark again] We'd like to make it right. I can confirm I have organised a replacement. It'll be dispatched to you within the next 48 hours.' So basically nothing had happened last week at all. I asked for a refund and told no, I have to wait - for how long? Will it ever arrive. Worst company ever - avoid. read more

After 4 years of good service, that has disappeared. I ordered three seasons of a TV show in DVD format. I received a package with 1 season in DVD format & 2 in Blu Ray Disc which is useless as I do not have a Blu Ray player. The online 'cat' is a joke. It came up in French & took ages to get it to English & after many questions simply told me to complete the online contact form The email I got from WOB was a standard script for someone who wished to return with a full refund with 30 days because they don't want it. No reference to their error sending 2 of the items in the wrong format. I try again very very clearly. The next reply, signed by a different person gave me loads of completely useless information about their storage centres. Again no reference to the their despatch. Their disgusting service has made me decide to never give them my custom again. read more

Worst eBay experience ever. Front of case not as advertised, design was nowhere near as nice. Poorly wrapped in paper packaging, front was damaged on arrival. Had to return it - sent it back Dec 18th, they received it Dec 20th. Realised in Jan that they'd not bothered to send my refund. Had to get in touch with them to do so - 3 times I asked for a refund, 3 times they assured me they'd sent it, and 3 times my refund never appeared. Had to ask eBay to step in & sort it out. I don't like being lied to - will never order from them again. read more

Please avoid!!! Never received items!!! Terrible customer service!!! First and last time that I'll be ordering from this seller. I never received any of the five books that I ordered due to the seller's mistake with my address. I understand that mistakes can happen, but what annoyed me was the lack of communication from this seller. I messaged the seller twice to find out what was going on with my order and asked to have the books re-shipped as I really wanted the books and I didn't mind waiting longer to receive them. The seller completely ignored my messages and just refunded the order right before the 3 day deadline was up(before I would have to get ebay involved). I found this to be very disrespectful as the seller didn't even bother to respond to at least apologise for the mistake let alone explain why they chose to refund instead of re-shipping the books. Small businesses selling on eBay are bound to occasionally experience shipment issues, but it is the seller's responsibility communicate with the buyer and attempt to resolve the issue in a way that benefits both of parties. This seller simply couldn't be bothered. This is ebay, there's plenty of book sellers on this site other than World of Books, save yourself the headache and order from a seller who strives to provide good service to their customers! read more

"Book Description: The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Book Condition: Very Good" That was what was described. Would you consider this book to be in "very good" condition based on the pictures I've uploaded? I wouldn't. I have never made a Yelp review before but this was just ridiculous so I'd have to share. I would not consider this to be in excellent condition due to all the overall condition of it. There is writing in the book, there are a bunch of underlining and even doodles. Now, I bought this online off AbeBooks so I'd have to spend money to ship it back due it not being what was described. I find it absurd how I have to waste my time and money to send it back when it was not as advertised. Hoping to receive a full refund and be reimbursed for my return costs. For now, this review will be up so that people will know what they're getting themselves into. read more

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world of books are absolute crooks! I've waited more than 3 weeks and despite multiple calls my book NEVER arrived.... terrible seller is not just robbing us but doing a tremendous disservice to the authors of the books. They offer free shipping... of course they do since they don't ship the items. read more

I sold books to them and I had two separate boxes but they were sent by FedEx on the same day, they both have been processed, but only one was paid and I have not received any email about there being a problem with the other book package. I would not recommend because they take too long to pay and they do not communicate about why they have not paid on the ones they do not pay. And I did not know until AFTER I sent in my books that they do not send books back that they do not buy so I will miss out on getting money back for my textbook if they don't pay me for it. BIG MISTAKE on my part. I should have got off my lazy rear and took back to the school bookstore. Also, it is FUNNY how it is the more expensive textbook that they have not paid for yet. If they do not pay me for it, they better send it back, I don't care what their policy is. It is FRAUD/STEALING to take something and not pay for it or give it back. I will be reporting to anybody I can, like the Better Business Bureau, etc. read more

Ordered a used game. It took 24 days to finally arrive. During the wait I contacted "customer service" to get an update and received no meaningful response. The game was defective. Now, I'm trying to return it and they're trying to make it as difficult as possible. I will never order from this horrible business again. read more

I ordered twice book at different time and I received them on time on my mail box. I was really impressed by the price and also delivery time. They are not brand new but they are in decent, and excellent shape. I would definitely order books again. They got me for the life time client. "Thanks World Of Books" read more

World Of Books - Bookstores Near Me - Worthing, WSX

This business has an "F" rating from the Better Business Bureau. You can see by the many negative reviews here that this company frequently advertises books in better condition than they actually are. I suspect they intentionally mislead customers about the condition of the books, and then provide very poor customer service in the hopes that disappointed customers will simply give up and absorb the loss. If you haven't bought from them yet--don't! If you have, don't bother with their poor customer service; contact your credit card company or PayPal to get your refund. read more

I ordered a book and never received it. Everytime I ask for a refund they tell me they mailed it and to keep waiting to see ifvit comes in the mail. This is a book in a series I am reading and I so want to read it. Worl of Books would rather keep my $6.50 then provide customer service. I went ahead and ordered the book from Second Sale and got it in 5 days. Meanwhile Worl of Books is keeping my money. read more

Do not use this company. They send out the wrong book and you con not contact them by phone to correct their mistake. They say that they will contact you in 48hours or longer, whatever suits them. Still waiting to be contacted and still do not have the book I have paid for read more

[Why no zero-stars option?] Without exaggeration, these guys are the WORST. Beware. They choose to ship using a company that "partners" with USPS for the first leg of the journey -- but not UPS or DHL (common USPS partners); no, they use OSM Worldwide - which you've never heard of, but which is one of the worst-rated and most scathingly reviewed companies on the planet. Tracking history shows that my purchase sat in OSM's hands for 8 days, before they finally sent it on its way to USPS. World of Books didn't even give my item to OSM until 4 days after I ordered it. As of today, the 18th, tracking still shows that on the 16th it departed OSM's facility, and was on its way to USPS. But apparently, there's no such parcel, and it's on its way to nowhere. That's because, a few days ago, without any notice of any kind, I did receive a package from these clowns, but with a different USPS tracking number (one I'd never seen before). It was the 6-CD set I ordered . . . but not really. It was a 1990 edition, with A TOTALLY DIFFERENT COVER FROM THE ONE THE SELLER ADVERTISED, AND WHICH I WANTED. The one I wanted (the one shown in their listing) was issued in 2000. Unlike the earlier one, it was packaged in an attractive, lightweight, compact box, with each CD in a paper sleeve (not bulky, ugly and fragile jewel cases). The item description in eBay also states that the record label was "London"; that is, in fact, what's clearly shown on the front of the box illustrated. But the record label of the wrong set delivered to me was DECCA (also clearly shown on the front of THAT box.) After I presented the evidence that the two sets are significantly different, and I'd not received the one ordered/advertised, the seller tried to get me to accept a different item. I want nothing more to do with this company, which has received 8,000+ negative eBay reviews in the past 12 months. Luckily, they did issue a refund, when I insisted -- but they weren't planning to refund the sales tax (and instead, were going to keep it for themselves, as if it were "free money" they're entitled to pocket.) They said they're "not set up" for that! Just how dense and ignorant -- or pretending to be -- ARE these characters? The law in my state requires merchants to do the obvious and right thing: refund the sales tax when an item is returned or refunded. "Not set up"?? Many merchants allow a very generous time frame in which to return an item . . . and often, that can be long after the state has received the sales tax for the item. (Merchants submit tax payments quarterly.) Responsible, professional merchants -- particularly large companies, of which WOB is one -- have a department or person devoted to dealing with those matters, on an ongoing basis, directly with the tax agency in each state where they do business. [NOTE TO ALL FRUSTRATED CUSTOMERS -- DON'T HESITATE TO SUBMIT ANY KIND OF COMPLAINT TO YOUR CREDIT CARD BANK. If you document and prove your case sufficiently, you will get your money credited back to you. This can often be true even if the platform (Etsy; Amazon; eBay wouldn't get your money back for you.] read more

I bought a CD 15 days ago and all customer service can tell me is that they did ship it. Nothing I've ever ordered takes over two weeks to arrive. Last time I ordered a CD from them, I received a recorded CD with a printed CD cover on it. I was shocked that this passed their incoming screen, yet another outgoing screen. You could tell it was a fake upon first inspection as the recordable CD named imation was in the case, not a legitimate CD, but they were happy to describe it in excellent condition. They did issue a refund, however I will never order from them again as this company is as bush-league as it gets. Save yourself the hassle! read more