I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

Wonderful customer service from a family owned business. High quality products with amazing…read moreinstallers. I highly recommend!

Amazing service from start to end. Really happy with the quality of work and professionalismread more

Floor refinishing and stair repair went well. Fair pricing. Job completed sooner than planned…read more Workers took the effort to cleanup the work areas after each day.

If you're looking for a flawless, stress-free hardwood flooring upgrade, Tom's Hardwood Floors is…read morethe only company you need to call. We replaced 20-year-old carpet throughout our entire home with beautiful engineered hardwood--and the result is nothing short of stunning. - David, our project manager, was responsive and guided us every step--scheduling a site walk immediately, explaining the process clearly, and connecting us with their flooring gallery for expert, no-pressure guidance. - Johnny, the on-site lead, was communicative, accommodating, respectful, and always available. His hands-on leadership kept everything on track and on time. - The install crew was punctual, clean, skilled, and completed our entire home in just two weeks--without cutting corners. Transitions, baseboards, and fine details were flawless. - No surprises, no hidden fees--just honest, fair pricing and clear communication. They stood by their word, every step of the way. Our home now looks brand new. We've worked with many contractors, but Tom's Hardwood Floors sets the gold standard--not just for quality, but for the values of a true family business. Do not look anywhere else. If you want excellence, integrity, and a team that treats your home like their own, Tom's Hardwood Floors is the way.

Mugi and his brother are floor wizards. He gave an extremely well priced quote, had the wood I…read morewanted, and got the job done really fast. It was not the easiest space to work with, but Mugi took it on with no issues. I LOVE my new floor. It is so beautiful and solid. My house was left shockingly clean - I was sure there would be more dust. Thank you so much, Mugi!!

The quote was reasonable. They scheduled it for the next week and showed up on time and performed…read moreexactly as they said they would. the floors look great.

I highly recommend Hao and his team for your hardwood floor refinishing. Hao was very…read morecommunicative, informative, and professional! Price is reasonable and well worth the results. His team were prompt, careful with our property, hardworking, and respectful. They arrived on time, protected the surrounding areas and cleaned up everyday. HD Flooring is everything you look for in a flooring contractor company. I am extremely pleased with the results and will definitely continue to hire and refer Hao and his guys for flooring needs. Thank you so much Hao and team!

Fantastic experience with Hao and his team! We had water damage and needed help repairing and…read morepatching areas between two bedrooms and a hallway. Hao was quick to respond and the first of multiple companies to come out and help us estimate. We realized we didn't have enough flooring to repair the entire area, but Hao was able to help us understand our options, figure out what we needed, and how much. His estimate was competitive and he was the most responsive of multiple flooring contractors we reached out to. Ahead of starting, Hao even helped pick up and deliver the flooring from Pleasant Hill! His team arrived on time and over 3 days was able to demo and re-install the flooring and took care to try to be as quiet as possible while we worked from home those days. The floors look like nothing happened and he even threw in painting the baseboards. Thanks Hao - we'd highly recommend HD Flooring!

Installers were Professtional, very courteous and arrived on time. Made me feel valued as a…read morecustomer. I will recommend Amber to my friends.

Team was great, they worked diligently and kept me posted as they went with any challenges etc.read more

The whole process of replacing our old kitchen vinyl floor with eco-friendly, beautiful marmoleum…read morein our 1930s home with Mr Frick went very smoothly and the end result is we could not be happier. We contacted him thru his website and he came on a Saturday to discuss our needs and measure for a free estimate. He was running a bit late bc of traffic but texted to let us know. His bid was somewhat better than the nearby flooring store but he would take longer. he assured us he takes his time so everything is done the right way. He kept in communication during the job, cleaned up every night, took care to make sure everything was right. He even went to 3 different stores to find a reducer that matched the color of the adjoining hardwood floor. We would 100% use him again if we had another flooring need. And he is such a nice guy too.

Mr. Frick is wonderful to work with. We may or may not be able to schedule our flooring job with…read morehim. His bid was prompt, comprehensive, and he knows his stuff. We highly recommend so far. Thank you, sir.

I worked with Brad on replacing the linoleum in my bathroom. Everything went very smoothly, from…read morechoosing a product, to scheduling the installation. Brad was a pleasure to deal with. The installation could not have gone better: the installer arrived on time, worked diligently, cleaned up thoroughly, and was out promptly. But I think he deserves a shout-out for the BEAUTIFUL job he did. He had to remove many baseboards and thresholds, but when he replaced them, he really went the extra yard, not only carefully caulking the baseboards when he put them back, but touching up the paint, filling the nail holes and painting over them, so everything looked perfect. And he even cleaned the thresholds so they looked even better than before. I'd give them more stars if I could.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!