I am a Hilton Life-time Diamond member. the checkin process via the app was easy…read more the lobby, breakfast area and lounge areas are furnished, decorated and maintained more like a Doubletree or a Hilton branded property. The room was very clean and the staff were personable. I recommend this property to weary travelers. while I did not conduct any business meetings here, I would recommend them being considered as a top location.

We stay at this hotel every year for the OSU tournament, and this was by far our worst experience…read more The biggest issue was our room. The door would not shut completely, which is a serious safety concern. The air conditioner barely cooled the room, and it made an unbelievably loud noise all night, making it difficult to sleep. I understand the hotel is undergoing construction, and that wasn't the problem. In fact, the construction workers were more courteous than some of the hotel staff. When we tried to change our reservation because of the room issues, the employees were rude and dismissive. The front desk employee this morning, Jeremy, was especially unprofessional. He refused to provide his name when asked and treated us with complete disrespect. We've been loyal guests for years because of the tournament, but after this experience, we'll seriously reconsider staying here again. Basic maintenance, customer service, and respect for paying guests should be expected at any hotel. Unfortunately, this stay fell far below those expectations.

Every time I come to Stillwater I try to stay at the Best Western. I have been in Stillwater at…read moredifferent times of the year and every time the service was good and attentive. This last time between (May 12-18) it seem to be a little over whelming for the workers. Two times during these daate my room was not made up and the room I was in is starting to become worn out, Cracks and caulking near the shower are starting to look worn out and a Towel pool fell to the floor after I tried to put bath towels on it . The manger and desk staff are attentive to my needs, but the house keeping seemed over whemled.

The bathroom smelled like sewage which seeped into the room. It was unbearable. We had 4 nights…read morebooked but left after one night with no refund.

We checked in close to 1am in the early morning of Sat Feb 14th. We had left Friday from Austin…read moreand driven 6 hours to Stillwater after working all day. We got checked into room 209. It reeked of mildew, musk, and chlorine. The shower was leaking, the dressers draw caused a trip hazard and wouldn't close. The electronics were all over the place. The room was a complete dump. I went downstairs and told the guy who checked us in and he insisted that he look at the room. He looked and agreed it was a mess. He told us there were no other rooms available even though there weren't many cars in the parking lot. He offered to send us to the Springhill Suites instead, but it is on the outskirts of town instead of a 15 min walk to Gallagher Iba. We told him we would switch to a Hilton which is where we typically stay and wanted s refund. 20 minutes later he came back and magically found us a room. The room was better but the AC thermostat wasn't working properly. The guy who checked us in looked at it and said he didn't know how to work it. He never offered to send a tech up. Dennis who he was on the phone with was super nice and said he would try to either get me a discount off the price or Mariott reward points. I even told the two women who checked us out on Sunday what happened and they said they would look into it and I wouldn't get a final receipt until it was finalized. I got an email receipt 30 minutes after I left town. There was my answer. They gave the impression that the hotel owner was cheap and probably wouldn't do anything. The place is a dump. The pool was closed and there was no mention of that or that they were doing a remodel on their website. Definitely wouldn't not recommend. I left a bad review and Chet Patel reached out. His email is solankichetansinh@yahoo.com. His employees apologized for the bad experience but advised that Chet was cheap and would not reimburse me. I think Chet initially took offense but quickly overcame his cheapness. He told me he would refund my visit but after several responses where he said he would refund me, it just never happened. It showed what a cheapskate his employees told me he was. I would never stay here!!!

I was somewhat disappointed by my stay at Fairfield 4/21-24…read more Pros: location close to OSU campus Staff was friendly Cons: needs maintenance The water in the tub didn't drain very well The lamp was broken Apparently they only offer housekeeping service every other day. They did not come on the day they were supposed to so I mentioned it to an employee who tried to explain that they only come every other day. I then explained that I checked in on Friday, so they should have come on Sunday. She then stated she would bring me towels and remove the dirty ones. I left for several hours and told her no hurry. When I came back they had never come. I ended up asking for a laundry basket to put my dirty towels in and get a couple clean ones.

This hotel was really nice... it was clean, had a hot breakfast, pool was small but very clean!!…read moreRooms were nice as well. We would stay here again.

I can handle old or worn; however, these were the least of the issues with this dump. The smell in…read morethe room was a mixture of smoke and pet urine. The room was filthy. I'm pretty frugal but gladly walked away from my non refundable two night rental and found another place to stay.

Looking for a room that smells like dog and the refrigerator don't work? Your search is over!…read more GAME OVER

Super friendly staff at check in. A great location next to many places. Room was amazing and super…read moreclean! Highly recommend to any traveler.

This place is amazing. They have perfect customer service. They send a text message to make sure…read moreyou have everything you need. They have free breakfast buffet in the mornings and the lounge downstairs is fantastic.

I stay at the Atherton on special occasions even though I live in the same town as its location,…read morebut it's a wonderful experience every time! I always get a peaceful night's rest and a great view every time! The bathroom is terrific! The breakfast is amazing! I have zero bad things to say about The Atherton Hotel!

Do not stay here. The hotel changed names and refused my paid with points via Capital One…read morereservation. They took a cash customer instead. Staff were rude and stated they were full. This was May 115th at 11:30pm. I had to purchase a new room with cash for $466. I would never recommend this place regardless of its name. Now it is a Comfort Inn. Capital One was good with the refund.

There was rat poop. Found bed bugs. Poor service. Barely drinks in the refrigerator to buy.read more

This was an overnight stop - but we made the mistake of staying here on a Saturday night of a…read moremorning home football game. The walls are THIN. Guests in the room next to us were there to party - QUITE noisy until they left to hit the bars around 10 pm. They returned after the bars closed - again, quite noisy, to the point we could hear what they were saying. Called front desk at 3 am. Elijah was very understanding and said he would talk to them. At 4 am, we finally turned our AC fan to high and constant to cover the noise to a point we could get some sleep. Checked out at 6 am. Elijah did try to call them and knocked on their door with no response. Room itself - adequate. Staff - helpful and professional. However, we will NOT stay in Stillwater if there is a home game - lesson learned.

I would like to say that my previous hotel stays with La Quinta have been great - I was very…read morepleased with everything. The hotel was clean, well maintained, and everything seemed to work just fine: refrigerator, microwave, iron, etc. But, this visit, at the Stillwater La Quinta left a lot to be desired. The TV's volume was barely a whisper and that was with the TV's volume turned all the way up. When the heater kicked on, you couldn't hear the TV at all. I did not file a complaint because I knew I would be leaving at 5am in the morning. However, when I woke up at 4am to take a shower, the level to stop the water from using the bath spigot and to activate the shower was stuck and wouldn't work. All I had was a trickle from the showerhead. If I had tested the shower the night before, I would have asked for another room. Unfortunately, with the overall experience, I would not stay with La Quinta next time and I would be very hesitant to recommend anyone stay there. Due to these circumstances, I will not consider staying at La Quinta again. This is sad because I loved La Quinta before this experience. The hotel staff could make sure the TV and the shower works in the room or put it out of service until the items are fixed. At the very least, please let the customer know what is wrong with the room and give the customer the option to continue with the room or move the customer to another room or another hotel if there are no other rooms available. I understand pets are welcome at the hotel but either the hotel staff or the guardians of the pets need to clean up after them. To tell the truth, this is the only time I have spotted pets at a pet friendly hotel - a lady with 2 dogs walked in while I was checking in. From now on, I will purposely seek out hotels where pets are not allowed. I do not want to have to watch where I step in the parking lot in order to avoid items left behind by dogs. I did not report the items that were problematic because I knew I had to leave early in the morning and would only be staying one night.

Probably don't stay here unless you have to…read more When I arrived, there was no one at the front desk. The staff member was sitting at a table in the lobby eating take out and watching tv on his phone, and he left me standing at the desk for a long time before coming to check me in. I don't think there was an employee at the counter the entire 3 days I was at this hotel. They were always either hiding in the office or hanging out with friends/eating in the lobby. When I finally got into my hotel room, the shower curtain was covered from top to bottom in dirty hand prints like in the picture. I understand that everyone is understaffed these days and it must be hard to keep up with the cleaning demand, but this was egregiously dirty. I called the front desk to ask to explain the situation, and the staff member was barely apologetic, and I had to ask for a new room - it was not offered to me. The next morning, there wasn't much food at the continental breakfast. The pancake machine was broken. The cereal dispenser was almost empty. The fridge barely had any food or drink in it. However!! I will say -- the sausage gravy and biscuits are actually so delicious. I was shocked at how good it was. I'm not giving this hotel 1 star because there were a few staff members who were very kind and polite throughout the stay. I probably won't ever stay here again when I am back in Stillwater for work travel.

I don't usually leave negative reviews, but this stay was beyond disappointing. The hotel was…read moreoverbooked by five rooms, and despite having a confirmed reservation for two queen beds, we were given the last unoccupied room in the hotel, a king room. We specifically needed two beds, but the front desk clerk didn't care at all -- as we checked in at 2am she was only interested in the fact that we were last check-in for the night. The room smelled musty and was dirty, showing a clear lack of upkeep and cleaning standards. After our stay, when we called to complain, the general manager told us we should consider ourselves lucky we even got a room and that we "did not get charged for the upgrade" to a king suite, as if giving us the wrong room type was some kind of favor. She also admitted that she routinely overbooks the hotel and does not honor room type reservations, then claimed it wasn't her fault because "third parties overbook the property." This explanation either shows she doesn't understand how her own business works or is just purely interested in maxing revenue to the detriment of customers, since overbooking is a deliberate hotel practice, not something that magically happens. Even one of the front desk employees later acknowledged that the hotel was overbooked and said the situation "should have been handled better." To make things worse, IHG corporate seems completely unable to do anything about franchisees who operate in this manner, leaving guests stranded and frustrated when management refuses to take responsibility. I've stayed at many IHG properties over the years, and this was by far the worst experience I've ever had. I would avoid this property entirely as it is highly likely that if you are able to get a room at all it will not be the type of room you reserved and it will no doubt be dirty and smell awful. In addition, you might want to just avoid all IHG properties in general.

Very nice property. Extremely nice and helpful staff. Nice breakfast buffet. Clean room quiet…read morelocation. Restaurant and bar on premises. Traveled with a small dog very accommodating for him. Clean room clean shower. No complaints will be staying again in the future. Highly recommended. Walmart super center located next door

What's up with hotels in Stillwater? Why are even the good chains, like Holiday Inn Express,…read moresubpar in this town? The guy who checked us in was very nice, and on our way to the room I expected it to be a good stay. But honestly, the room was used and abused and not in good repair. Toilet paper holder drooping; the roll was barely hanging on. Fiberglass shower pulling away from the nearby drywall. Very dirty shelf in the closet. Ironing board with dark residue all over the cover. Flap on the A/C broken off. Etc.