This is particularly for the store. It's crazy that this store is absolutely filled with customers and the time to get to each individual customer has been painstakingly slow. This is actually the second time I've been at this store this week and it literally takes about an hour to get any help. We particularly came in because we are cancelling our services with them. We would think it would be easy just to cancel and drop off the equipment but that's not the case. I don't know if I would be a returning customer-services are okay. I'm just shocked at how slow the customer service has been at this location... they definitely need to do something about it. read more

Daniel was very helpful with our questions. and told about phone service. pleasant attentive and professional read more

I needed to return some equipment and ask a few questions about our account because we had some changes. Jack was so rude and condescending. Also, another gentleman when I first walked in and started explaining things said it was easy, everything is in the app. No it's not- otherwise I wouldn't have the question. Nothing about Comcast is easy and the customer service, not just at this store but across the board is horrible. read more

Their AI is AWFUL!!! The choices are not helpful, the robot voice just says the same thing again and again. All I wanted to do was make an appointment at the store for BOTH phone and Wi-Fi, only that is not even a choice, it has to be one or the other. After experiencing only frustration and never getting an actual human with a brain, I gave up. Frankly, I'm surprised Xfinity is still even in business if this is their idea of customer service. read more

the Xfinity store on Colorado its awful Heauro managers name he needs to be properly done with a customer service class he was very rude and I can see how he ignores his customers lets just say this don't go into this store believe me don't beware of a manager named Heuro what a great manager lol this is for the Xfinity store on colorado read more

I had been having issues for days that the phone assistance and partner stores were unable to help me with. But the moment I walked into this store I was met with nice and competent employees. Lamar was able to help me with all of my issues and set me up with new service quickly and I was incredibly happy with the customer service! read more

Xfinity Store by Comcast - Xfinity Store Front - Television Service Providers Near Me - Centennial, Colorado

This review is for company, not the store. When I call, I can't talk to a person, raise bill with no explanation, live chat sucks, they don't tell the truth when they say they will lower your bill, bill keeps going up, no help to negotiate bill adjustment. Horrible company! read more

I would leave a negative stars of I could. What a crappy non transparent company. Our Intenet line ran thru our neighborhoods yard and was cut by their lawn service. Three days latter after numerous accusations that it was our fault they came out to fix the problem. Non transparency from there on out. We have cancelled service with a company that doesn't give a crap about customers service or loyalty. They are now saying we signed a contract when the service was preformed. We were told we were signing off on the service. Xfinty price gouges it's loyal customers and is anything but transparent. We have left this crappy, dishonest service for BAM Internet and they are the best, life time guarantee, faster service and 100% transparency. Xfinity is dying a quick death and glad to see a dishonest and underhanded company go under. read more

This store is permanently closed, but shows up on Google and yelp as open. Bars on the windows no furniture or paint inside. Do not waste your time by coming to this location. read more

had a disappointing experience at the Xfinity store. The service was incredibly slow, and the manager seemed disinterested in helping me or other clients. I understand that stores can get busy, but the level of service was unacceptable. As a customer, I expect to receive prompt and efficient service, and that was not the case at this store. The disinterested attitude of the manager was particularly disappointing. As a customer, you want to feel valued and heard, but the manager made it clear that he had no interest in providing that kind of service. This created a very unwelcoming atmosphere that made the entire experience very uncomfortable. Overall, I would not recommend this Xfinity store. The slow service and disinterested manager are major red flags that indicate a lack of commitment to customer satisfaction. As a customer, you deserve better than that, and I hope that the company takes steps to improve its customer service in the future. read more

When I initially moved, this was the closest xfinity location to my area. They were super nice and helpful to get us what we needed to get internet and cable all set up in our new place. When the service contract expired/lapsed, I went in to renew and unfortunately the prices had almost doubled. I wasn't comfortable paying that much and the service agent, Alex, was so kind in showing additional package options based on my needs/budget. He also had another agent, Thomas, assist with brainstorming additional package options. They both assure me that if I wasn't happy with my new package/price at any time, I could cancel/make adjustments. I truly felt like they took their time to describe/help me understand all options for my needs/requests-- much appreciated. I would definitely recommend this location and would certainly recommend working with Alex or Thomas. read more

I exchanged my Gateway for a Wi-Fi 6e capable router. Initial installation didn't work. Took it back. Sales agent tried to say it was my computer's fault. So I asked what I needed to add to my 1-1/2 year old computer to make it work. No answer. I went to Best Buy. They told me I needed an adapter for Wi-Fi 6 to plug into a USB port to get Wi-Fi 6. Walla! How can Comcast advertise Supersonic WIFi without all the parts to make it work! read more

XfinityComcast is the worst piece of garbage company in the face of the Earth. It is almost impossible to pay a third-party bill online, so I am reduced to physically going to a store. I would love to hear that Xfinity is going out of business. read more

Xfinity is experiencing an "unplanned maintenance" in my area this morning from 8:10am to 5:36pm. So the whole work day. I work from home. They did not inform me or my apartment that this was happening. When you try their phones they won't get you to live rep. Now, when I went to speak to someone in person at this location I spoke with Isaac. He was very defensive to me and could not give me any clear answers on why this happen. I didn't appreciate his tone he took with me & I'll admit I braked back as a very unhappy customer. He did give me a $15 credit after I kept pushing. Overall Xfinity, you need to do better. read more

Wish I could rate zero stars. Horrible internet, they make it near impossible to cancel services and once I did, they billed me and took money out of my account for dates I did not have service. Now they are making it impossible to get my money back. Despite the fact that my statement says that money is gone, now on my xfinity app it says that I owe them 69.95- all for services I do not have. read more

Xfinity is horrible. I got notified that service would be down for a few hours (2 hours) today with some intermittent interruptions possible. Service was down for 7+ hours today and then was up for maybe an hour before it went back down again!! They won't give me a credit for the day either!!! That's just not acceptable. Plus, I wanted to review my plan and determine how to reduce my costs but NOTHING on the site or on google will tell me what my plan HAS now so I can compare offerings. And, I can't do anything online or I'm chat either. Very frustrating to be charged +$250/mo and not get clarity. And, why do I have to pay $14.99/mo for a device that is required to offer me service? Isn't that just part of doing business? Doesn't make sense other than they want profits for crap service!! read more

We went in to ask about upgrading our phones. We worked with Shalonda Brown, she walked us through options, but since I was an existing customer, I was better off going through Apple directly and using my veteran discount. As we were leaving the store, she recommended we come back to help get our new phones set-up and transferred over from our current phones. We returned a few hours later, we asked if Shalonda could help us again. She was with another customer, but came over to greet us while their accounts were transferring. She was fantastic and patient, multi-tasking between her existing customer and us, when there were lull's while our data and software updates occurred. We really appreciated her support and professionalism to help us get this all done as quickly and accurately as possible. No data or pictures were lost, everything transferred over as expected. We couldn't be happier. Thank you Shalonda!! read more

Comcast/ Xfinity.....Again, I am awake at my normal time, 5:00am I turn on my television, and spinning is all that happens. I have called several times and nothing has ever been resolved. How can I get help other than to write a terrible review. I am beginning to believe there are no Americans that work the phones, so the language barrier is always a problem So Comcast Xfinity another 1 star , eland if possible it would be 0 stars. read more

I am a current Xfinity mobile, internet, and home phone customer. I was having trouble with my mobile phone, so I went into the store for some help. I only had to wait about ten minutes before it was my turn. The young lady that helped me was quick and thorough. I have to use my phone with the new changes a bit more, but I really think she helped me find the problem. read more

I have no words for the interaction that I just had with the manager at this store. I walked in to get help with my service, and got screamed at to leave immediately. I was thrown out of the building and screamed at profusely over asking for help. Stay as far away from this location as humanly possible trust me. read more

I made two visits to this store to find out why my bill kept increasing. I was told I didn't know what my internet speed on my bill was supposed to be and that they were right. However, I went home found proof of my speed. Visit number 2 - I asked why my speed was cut in half with no decrease in cost. They couldn't answer except that was what it was. Also, trying to talk to a manager is VERY difficult. They just sit over by the window chatting with each other. When he finally did come to the door - he was not very nice at all. Unless you are a new customer beginning your journey with them - they won't help you at all. I cut the cord with this company. read more

Not dependable service or customer service. And they don't care. Of all the service providers that I have been a customer for, Comcast is by far the worst. They have a monopoly on broadband in my area, unfortunately. read more

I received the best customer service yesterday at Xfinity. To make a long story short they went above and beyond to try to help me with my issue. I really appreciate the service I received from Lamar Brown and associates. It's employees like this that make a business succeed. Thanks so much for the awesome service! read more

If it would have minus ratings, I would gave ratings in --. Been customer for more than 30 months. Had been chatting with xfinity agents almost everyday for 10 days after closing my account with different answers all time so had to go in store to discuss and close my account. Store Manager showed me my mistake instead of admittting xfinitys poor communication skills and customer services. I hope he learn to listen customers experience instead of showing them their fault. Very Rude service. Very Poor and Frustrating experience overall. read more

I know it sounds crazy, but I really like Xfinity. Yes, my internet is surprisingly stable compared to most people's, but a huge reason why I like it is the experience at the Xfinity Store in Centennial. I also know that sounds crazy, but the people here are really top notch. I've had Xfinity internet at two homes in the area, so I've been here a few times and have always had a hassle-free experience. Most recently, I worked with Dan Warner to switch our phone lines over to Xfinity Mobile (which everyone should! It's so much cheaper!) from Verizon, and it couldn't have been a better experience. Because I was moving a whole family plan and people can't be without their phones, I had to come in to see Dan four different times in seven days. Each time, it was smooth like buttah. I think it took under 10 minutes start to finish every time I went to see Dan, and that's pretty amazing. I walked in with an appointment and walked out with activated phones and a smile on my face every time. He remembered my situation, did some account gymnastics to make sure everything would stay connected (I was moving during the time, which I wouldn't recommend doing while switching phone plans), and made sure I was all taken care of. The store is clean, pretty cool looking, and the people in the store are really hustling to manage some pretty challenging account things with customers. If you're looking to sign up for anything, ask for Dan. He's seen it all, and he'll get you up and running to the best of anyone's ability. read more

Would be ZERO if possible. 'Jarod' should be avoided unless you enjoy being interrupted and talked down to by someone with an over inflated ego in a peon role. Customer service is non existent in store and via support (direct you to the store which conveniently DONT have phone lines so I have to waste more of my time trying to fight their system. They 'state' they are on Verizon but Verizon confirms they are Tier 3 on some towers - which is why my service is blocked by all the other prioritized Verizon customers. Effectively they cannot provide the goods and services sold and want to tell me tough shit your stuck. I will be cancelling my services across the board with this money-stealing corporation. Truly tired of companies that simply take your money without owning up to their responsibilities. Comcast / Xfinity is awful. read more

I came to this store to get the new Xfinity mobile service. Their mobile area had a decent variety of some of the most popular Apple and Samsung phones on display. The staff were friendly but I was dissappointed that they didn't have any of the phones my family wanted in stock. We ended having to order for delivery which we could have done ourselves online without wasting our time at the store. I'd suggest you try to check if they have the phone you want in advance before going to the store. Also, the sales person (although very nice) did not go over the details of the service plans, or the phones. Had we not done our research in advance this would have been a much bigger problem. She should have at least asked us if we'd like her to explain that stuff. Overall I was not thrilled with my experience and wish I would have just ordered online and saved precious time. read more

Xfinity Store by Comcast - Xfinity Mobile area of the Xfinity store. - Television Service Providers Near Me - Centennial, Colorado

#xfinitySucks. Same box near our home is out AGAIN and Xfinity is down AGAIN and they are saying it is out of their control AGAIN because their box has no power but Xcel reports no power outages so xFinity says too bad, so sad, we take your money for shit that doesn't work. read more

With just one stop and a few feet into the store, all my questions and needs were accurately addressed and handled. I am glad to say because of the non-pushy-ness of the team and the great offers in app, I have increased my package to include tv and a I hate bundles but these guys make me feel so at ease about their services that I am getting rid of other streaming services that duplicate the what is available to try Xfinity for at least a year. Thanks for a great experience Andrew and team. May my review stand the test of time. read more

LOVE this Xfinity store, the best around. Nicholas G. helped us. Super professional, friendly, and kind. Definitely will be seeing him for all our family needs! Thank you Nicholas G! read more

I have moved multiple times and Xfinity has always frustrated me during a move. But this move was different. They have updated their system allowing you to transfer your service without needing an appointment for a tech to come out. We were able to do the self installation. Our cable box did not turn on at our new place, when I called to ask what we should do, they offered to send a tech out or we could just go to the nearest store and swap it out. We went to this Xfinity and it was packed. We told the receptionist what we were trying to do. After checking in the rest of the line, we were called up within 5 minutes. They swapped out our cable box no issue and we were up and running within 24 hours of moving. The phone tech also got us a deal similar to the contract we had the year before and our cost only went up $5!! Very proud to have Xfinity as my WiFi and cable provider. read more

It pains me but the Xfinity stores are great no line easy to deal with and always get best deals. Skip calling and just go to the store if you can. Call before to check for a line. I am at the store at 4:50 PM more employees than customers. I don't think I will call or chat anymore. read more

Xfinity Store by Comcast - No one waiting - Television Service Providers Near Me - Centennial, Colorado

Awful customer from Sam at this store. I went to store to upgrade my internet to 1gb. She upgrade me to go but failed to tell me I needed a new modem to support it. See my order # 1001694833642074. I am so mad because I asked her twice if she was sure that I didn't need a new modem to support speed! read more

This is the worst service I have ever received in a store. Hands down. I have been dealing with a very intricate problem with changing providers and porting the number from the old carrier to the new one. I went to the store for the fourth time today in 45 days and was ignored when I walked in. The guy was watching football with another guy. Not knowing he was the employee, I asked if anybody worked there, he's slowly walked behind the counter. I explained my situation again as I have not seen this face the past three times I have been there recently. Immediately, he jumped to tell me to calm down. I was not overly upset, but this was my fourth visit to the store. What took place today was absolutely absurd. The guy does not know what he's doing and was giving wrong advice on how to solve this issue, we found out later, after he was corrected by another employee. I don't understand why that employee, whom I've seen for the past three times I was in the store, did not interject earlier. I got nowhere for the 4th time today in 45 days and I am left to deal with this problem on my own. I currently have two carriers currently ( the old and new) and I am paying two bills. This person is the least educated, weed smoking employee I have ever seen. He ended up cursing at me at me as I left. What a loser. I am stuck in limbo between two companies and it makes me disgusted that I will be giving money to Comcast after dealing with a clown like this. This guy needs to be fired immediately. He was more interested in watching a football game instead of helping me solve a problem that has been going on for 45 days now. These Millennials really leave something to be desired. Shame on Comcast for hiring this Rastafarian loser. read more

Very bad customer service. The lady who we talked to made us feel unwelcome and was very unhelpful. We felt talked down to. Very frustrating. read more

Changing my phone from T-Mobile to Xfinity is a continuing nightmare. For some reason No one can explain, they are unable to activate my phone number on their system. I have had 3 conversations with the customer service people lasting over six hours and I still do not have a solution. They do not call me back to give updates when they promise to, and I have no ability to call back the technician who is "working on the problem." Today I purchased a new phone from the Xfinity store, but they had to give me a new phone number. I am waiting 72 hours to see if they can get my old number in the system and then transfer it to my new phone. And while I am at it, my husband also bought a phone when we transferred the service 9 days ago, and he was promised a $250 gift card after owning the phone for three months. Now they tell us that the gift card is not noted in his account. There is no accountability in this company and no recourse for customers. It is all very disappointing. I hope they will be able to get my old phone number activated, because otherwise it will be a hassle. read more

Liars! Crooks! They tell you anything to either get your business or out of there face. Its all about getting the sale and nobody will stand up and do the right thing. I never heard back from anyone when the call was escalated for an issue with their phones. I am counting the months before I can leave this money hungry, lying, good for nothing company. read more

I am giving my 5 stars strictly for the service that Roger Green provided. I've had my mobile service for almost 2 years and in that time I've talked to customer service almost every month. Each time I've spoken to customer service they assure me that my billing issue has been fixed, and the next month the same problem occurs. For that I am leaving Xfinity Mobile. However, on my final visit to Xfinity I was helped by Roger who was able to truly fix my problem after all these years. It took some time but I was willing to wait considering how many times prior customer service reps had not fixed the issue. Roger was extremely knowledgeable, helpful, and patient. Thank you Roger Green!!! read more

My monthly bill went up $15, so I went to this store to see if another promotion was available. I was not let in to the store because of Covid 19, and I was told somebody would call me back. They did, and said that nothing was available. I asked to talk to a manager, and I was told the manager would phone me back. He/she never did. Beware of Comcast. This company will entice you to take their service with a low rate. Today, it is $39.95 for internet. This is not given to current subscribers. I am now paying over $85 per month for internet only. I am a senior on a fixed income, and this company is only interested in charging their customers as much as they can. Their phone service is terrible with people who really don't care about helping their customers. The term customer service as it applies to Comcast Xfinity is a joke. read more

Service is horrendous over the phone and in the store. I was given incorrect information calling in, and was instructed to take my modem to the Comcast store for a no-charge swap. I was skeptical and asked- are you sure? The tech guy over the phone said yes, trust me. I then proceeded to wait for over 30 minutes at the store only to be informed it would be an extra $13 a month to do so. The service rep helping me gave me attitude and failed to acknowledge the situation or show empathy, and clearly didn't care. I have a newborn at home and it was a hassle getting out of the house for no good reason. I will be cancelling my service ASAP read more