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    Xfinity Store by Comcast

    2.2 (20 reviews)
    Open 9:00 am - 7:00 pm
    Updated 1 month ago

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    T-Mobile

    T-Mobile

    (6 reviews)

    Almost always an unpleasant experience here . Why do i have to wait beind multiple phone sales and…read moretroubleshooting customers to get a 3 minute screen process protector replaced. Also filed a complaint previously d/t being placed on 12 month contract for accessories without my knowledge!!

    Went in on Saturday to see about updating a couple of iPhones. Turns out all our phones were due…read morefor an upgrade. Marcus (I think that was his name) was very helpful and not pushy in trying to get us to buy phones beyond what was covered by the allowable trade in plan. Unfortunately, the ones we wanted weren't in stock, so they were ordered to be sent to our house. With two more phones at home that needed updating, we also ordered to phones online. All phones arrived on the earliest expected date. We ran into an issue activating them ourselves, so we returned to the store after work and arrived about 35 minutes before the scheduled closing time. The store manager, Cassy (?), took the time to review each phone and be sure all aspects were working and replaced all our SIM cards. She was friendly and her customer service was on point. We were also impressed that the other associates were working together on store closing protocol as it was a few minutes past posted closing as Cassy worked on the last phone. Another associate, Janay, came by to make sure everything was running smooth. She was just as friendly as her manager as we chatted while the fourth phone finished. Cell companies are not a fun place to visit and I have always likened a visit to buying a new car with all the back & forth. However, we have always had a positive customer experience at this location (and we have been patronizing this place since it first opened as a Sprint store!) Kudos to the managers and staff. Customer service at its finest at this store.

    Xfinity Store by Comcast - isps - Updated June 2026

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