There's no point making an appointment because it doesn't mean anything. Before I left I checked available appointments, and the time slots before mine were still available. I was hopeful that meant my visit would be relatively efficient since I was short on time. I was wrong. When I arrived my name went to the bottom of the board. Only two of the reps were helping customers. In the 15 minutes I was there only three names were called, and there were still five names ahead of mine. Make an appointment or don't, plan on being there a long, long time. read more

Worst customer service, I have ever experienced. With our experience last night, I noticed that it all begins with management. Although she tried to be "nice" she kept interrupting as we were trying to tell her why we were back. Then when we expressed why we were upset and how the employee was not helpful at all, she interrupted and said "Yes, she should have told you to come back for your equipment. Ok, well it happened, it's done now, over. What do you want to do then?" REALLY?! If Comcast has management that does not know how to provide customer service, how can they expect for their reps to have good customer service? Also, the lady at the front desk, although she was nice to us, she kept giving a rude tone to everyone else who walked in. All because they were closing in an hour and there were people there waiting. I guess you could say she would try to cover it up, by saying there were really busy and short staffed. Sorry, that is not any of the client's problem and certainly not an excuse to talk to people as if they are such a bother. read more

Xfinity, Comcast and anything associated with these businesses are to be avoided at all costs. They are absolutely the worst customer support based company around. You call their toll-free number and they purposely put you on hold forever because they do not want to hear from you. Look at the Xfinity store websites...they give you an address but not a phone number. Their business cards don't even have a phone number. Why? Because they don't want to be bothered with you. read more

The customer service is bad. Spending 10hours to speak with 13 different agents. The issue hasn't be resolved.

As much as I want to give them a no star I am forced to give one. My service with Comcast is horrible and they never fix the problem. Internet constantly cycles off and stays off for long periods of time. Frustrating part is during work related and employment search where you cannot start the process over. Comcast I feel is never wrong when admitting to fault on their end of the service. Always a customer problem and they send someone out to check the lines and they indicate that they are strong. Online chats are ridiculous as while I am in the middle of a chat the internet conveniently cycles off. Thus starting a new chat and the same thing happens. I spent one evening chatting with 4 different people due to internet cycling off. I would have tried the phone but the wait was at least 20 minutes. No thanks. Television has become a problem as well in which they can certainly fine tune it from their end. Again always my fault and not Comcast. I have had these issues for at least 2 years and for the price I pay I am being cheated. I have made my decision to go with WOW cable and get a bundle. Yes the price is about the same, but the quality and service I have heard is outstanding. read more

I've had comcast for YEARS and the service is AWFUL!!! After years of going around with customer service trying to repair various issues that they claimed were "low signal strength" I gave up after they raised the price to $165 for their bundle which did not include much!! And if THEIR signal strength is low they should fix it!!! Well I went in on a Saturday and the line was LONG and we had to wait FOREVER. Many people were returning their equipment. I got to the counter and returned the equipment and explained that I only wanted to keep the internet. No problem. All done. By the time I drove home they had disconnected everything. I called customer service and they wanted to know why I disconnected and I said because of ongoing issues and the billing. Now they offer me a better rate when they refused to do it beforehand after going round and round with them. So I thought I would give them one last chance even though I really want to switch to someone else or just forgo tv and the landline alltogether. Monday I go to the Wolf Road, Mt. Prospect, IL location and we asked the representative for two tv boxes that were just like the ones we had. She promptly does something on the computer, asks for my id, and gets the boxes. We're in and out in no time. Now the problems really start again. I hooked everything up and called activation which seemed to be offshored to some other country because I had a difficult time understanding the person and making myself understood. She finally stated that the representative at the Wolf Rd location had given me the wrong cable boxes for my account and insisted I had to be transferred to billing. I'd already been on the phone for a long time and then was put on hold for a long time. It was close to 5:00 p.m. so I decided to just pack up the boxes and take them back to the Wolf Rd location and exchange them. It takes me about 30 minutes to get to the Wolf Road location so it's not a short distance. However, I drove over there and got to the counter. I told the representative what Activation had told me and she immediately tells me that it was my fault as the representative asked me what box I wanted!!! NO THE REPRESENTATIVE NEVER ASKED ME WHAT BOX I WANTED!! I clearly told her I wanted the same boxes I had before. This rep told me they always ask. She was basically telling me I was lying. UNBELIEVABLE!!! I told her that I'm the customer and since she worked for Comcast and had access to my account she should be able to see what type of box my account needed (I should have had an HD box). To put a long story short the woman started being rude and was telling me that I was yelling at her (and I wasn't....my voice was raised a little after years of Comcast abuse) but she didn't care even to find out why I was frustrated. She raised her voice and was stating that she was only trying to help me. I told her to give me a receipt that I returned these boxes and she took a LONG time to do that. I left the building and went out to call Comcast customer support to tell them what happened. In the mean time I thought why should I leave without the boxes? I haven't set up any service with anyone else yet. I went back inside and the male representative was there and I asked him if there was a supervisor. He said no they don't have supervisor there. Unbelievable! Then the same rep I had before started yelling "this man is next! and she did htat repeatedly! She was so RUDE. I said all I was asking for was if a supervisor was here. Then the man raised his voice and said "you have no right to treat us this way." Really?!? The guy was CRAZY!!! He clearly did NOT belong in a customer service position. Neither did the other woman! I waited and the woman was finally freed up and she still had her attitude. The woman went into the back (where you can see them) to get the HD receivers. The man went back there and whispered "she's a bitch" and walked back out. I said, "now you are calling names!" I couldn't believe it!!! I called Comcast customer service to report it. Today I am going to get another service provider for ALL of my services. DO NOT GET COMCAST SERVICES. That's my advice. I've had years and years of quality issues and service issues with them. And they screwed up my billing so many times it wasn't worth all of the headache and wasted time. COMCAST is HORRIBLE!!!!!!! They need to fire those two reps at the Wolf Rd location. read more

I went to this location couple of weeks ago to pick up some equipment. I got a modem and couple of HD receivers. What they forgot to mention is that the first box was free, any additional equipment was a daily charge. Not only that, but because I live in a condominium and part of the association is a comcast bundle. they REFUSED to activate my service, until I spoke with my board and got all the information. At the same time, they still kept billing me every day for the equipment even thou I wasn't even able to use it. Nonetheless, I went there and spoke to the costumer service and of course they were useless. I've had much better experience with AT&T. Too bad that I am stuck with this mess now. read more

1) I call Comcast to discuss an issue I'm having in regards to getting basic cable channels on a new TV. I had been using a digital converter box previously, but because new TVs have built-in digital tuners, I moved the digital converter box to a different TV. The new TV does not get cable channels without some sort of box, and I made this explicitly clear to April whom I talked to on the phone. April informed me that I could pick up a free cable box to get channels 1-99 on the new TV. I made it explicitly clear that I was not willing to pay for another box and was willing to go without those particular channels in the particular room of the house where the new TV is set up. "No additional charge," she said. 2) I enter the local Comcast building and tell the man at the desk about my conversation with April. Of course, I was given incorrect information, which boggles the mind because both April and this guy are looking at the same account under the same phone number. 3) As I exit the building, I decide today is the day we end our Comcast problems of over ten years. There's been an issue with the main television since 2006 in which the audio signal drops out periodically during programming and needless to say this is an absolute nightmare. In six years we have had six different technicians come to solve the problem, and all of them have given different answers. The two who seemed to know what the hell they were doing were unwilling to fix the problem because it would be too time consuming. I brought this up with the dark-haired man who sits on the left at 350 N. Wolf Road. I said I've been experiencing this problem for six years and I'm going to solve it today. He then played the "your name isn't on the bill and therefore you are not authorized to schedule service calls or make changes to the account" card. I know this was a ruse because I've scheduled at least four of the six service calls myself. The building was closing in half an hour and it was obvious that he didn't want to deal with me, considering the constant flow of customers. As it turns out, Comcast will be losing a customer of over ten years due to ineptitude in regards to this audio problem, general disorganization in regards to information, and the extremely condescending man I spoke with today at 350 N Wolf Road. Multiply $160 times 120 months and it's just shy of $20,000. Comcast is not going to miss the extra $20,000 the next ten years would have earned them, and the guy I talked to obviously couldn't care less. Nobody cares because they have no incentive. Remember, folks, Comcast does not care about customer service. Comcast cares about building the illusion of customer service. There are always options. Is today the day you end your headaches for good? http://www.switchtobroadband.com/60056-internet-service-providers-page1.html http://cable.tvprovidersguide.com/60056-zipcode-tv-providers.html read more

I have Comcast for cable, internet, and phone. 99% of the time, everything works fine. But when you do have a problem, their customer service is lousy. My internet went out on a Sunday night, and it took until 3pm on Wednesday to get it fixed. I scheduled 3 separate service calls. The first one was bungled because the Comcast technician did NOT call the cell phone number I asked them to call. The second one didn't happen because I never got a call from the technician. My cell phone coverage is lousy, so that one might not be on Comcast. The third one happened, although it was an hour and a half after my scheduled time. Then, even though the technician was able to replace my modem, we had to wait another hour and a half for Comcast to activate it. I work out of my home, so not having internet service for nearly 3 full work days is a big deal for me. Comcast gave me a $25 refund for missing a scheduled time window, but nothing for fouling up the first call or for the overall inconvenience. I was told that was all they were able to do. Needless to say, I would dump Comcast in a heartbeat if I thought there were any viable alternatives. They need to understand that this stuff is a commodity and if they think anyone likes dealing with Comcast or that they have any kind of brand loyalty they are sadly mistaken. Every Comcast customer is just biding their time until they can leave. Is there a no star rating? read more

Very long wait times just to replace broken Comcast adapter and worn out remotes. Very inefficient.

My mother-in-law's service stopped several days ago. When she called, the response was "it's working" even though it wasn't. Since she was moving in a few days, we didn't pursue it. Called to cancel the service it took 3 people and 10 minutes. Went to return the box, and it's been 15 minutes and I am still waiting to get a receipt. read more

Long wait - manager wouldn't come out to help. Need more options for exchanging faulty equipment instead of having people wait 40 minutes. Should be able to do this at the help desk when you walk in. We need Time Warner cable in Chicago. Tired of Comcast alias Xfinity and AT&T. read more

Unbelievably horrible customer service, I was bitched at by a csr when all I did was ask her why my name was not corrected on my most recent bill when I asked for a correction two months prior. . I don't understand why people like that work at comcast. comcast obviously doesn't value their customers. Never again. read more

I moved from one apartment to another in the same complex. After 10 months, I cannot get into my email or my account. It keeps booting me into my old apartments account and saying I closed my account. Then prices doubled. For this kind of service? I have wasted HOURs and HOURS on the phone with them. read more

Tried to call to get new service and switch from Uverse. All their reps were busy. If this is how they treat new customers, how are the people with a 2 year contract treated? read more

This place sucks just to drop off some equipment 45 minutes and still waiting omg horrible costumer service

Dealing with Comcast is such a headache,for the first 6 months of service they didnt even send me a bill in the mail.Then they cancel my cable service,I had to go their office in Mount Prospect & pay the back payment on my bill,i told them that i didnt get a bill for 6 months.All the clerk could say "it's my fault",So i paid my bill & they had to come back out & install my service.Then they were ripping me off with one of their packages,i was getting basic cable with like 30 channels,no movie channels,for $60 a month.They charged for the SC FI channel separately.Now i am getting junk mail & solicitors at my door from Comcast after i called them & told them to leave me alone.I have Dishnetwork much better deal. read more

Long waits for your name to be called. Employees do not have authority to help. The frustration is increased when they say they agree that a credit will be processed. They tell you how much net of the credit. The next bill has a charge in the amount of the credit. The waits by phone are longer. There are not any manger or supervisors to refer matters to. After waitng to talk to someone for at least 50 minutes, the person you are talking to constantly puts you on hold. The credit will be billed on the next statement. Same happens with chat. Total time spent is the same except you start chatting within 5 minutes. TV picture constantly is disrupted, recorded programs are pixalated and sound is distorted. Each time they send a repair person they tell you the problem created by the prior technician has been fixed. Each time thy charge for the mistake by the prior service person. How do they stay in business? Oh, no competition! Time to try Hulu or Netflix. read more

this is the link i got from my speed test... I am paying Performance at speed 25Mbps but I am only getting less 10Mbps average....http://stage.results.speedtest.comcast.net/result/476502684.png read more

ALERT: Friday I received an email from Xfinity that my payment had not cleared. Hhhm. To receive this message was odd as my payment should not have cleared as I had not scheduled a payment. So I doubted myself and checked my bank to see if Xfinity had tried to debit my account. Nope. There was no evidence there. Then I checked to see if I had scheduled a payment. No I had not. So I called Xfinity and one thing led to another. The representative told me that my payment which usually auto debits on the 5th of the month had not auto debited. Hhhhm. I don't have anything auto debit as I set up my payments. I did auto debiting in the past and I did not review the bills nor contest overcharges. So I don't do auto debiting as I need to look at each of my bills. Hhhm. Things get weirder. To make an extremely long and drawn out story shorter as the calls started at about 2:30 and ended at at about 10:30 pm. I have learned that when you have WIFI through a Service Provider that your password is NOT encrypted to them. How do I know this? I know this because during one of the calls that I had with Xfinity the customer sales person who was a third party provider, told me my exact password. I was in shock. Usually passwords are encrypted. Not at Xfinity. When I called internet security I was told that they needed to have access to your password to validate when you when call in. Smell that? Yeah that bull***. It makes no sense especially in my situation as I did not give the salesperson my password, he gave it to me. I would seriously shocked. And angered. So with my password visible to a third part provider, well....I think you know where I am going. read more

I finally got action on this after I went to a site that provided the e-mail addresses of all of the Comcast executives in Philadelphia. I sent an e-mail to every top Comcast executive, including the CEO, at 8 pm on a Saturday. At 8:15 am on a Sunday, an executive at Comcast's offices in Philadelphia called me and told me that I would receive no more such bills and my account would be credited $25 as a goodwill gesture. Go to the top when you can't get someone to respond properly. After my insurance company attempted to waive coverage on two items, I wrote the CEO of my insurance company and explained why their reasoning was ridiculous. I subsequently received a letter from the insurance company apologizing and allowing me the coverage on the two items. It pays to deal with the top people. read more

If you are looking for a professional who will actually listen to your needs, will provide excellent customer service, and will help you find the best deal possible, then go to Xfinity Store by Comcast in Morton Grove and ask to speak with the Sr. Sales Consultant, Rena Cutter. My parents went to the Xfinity store in Morton Grove to return their cable modems because the bundle deal which they had (cable and 60mbps internet) was too expensive and since they did not really watch cable, they decided to cancel cable and only keep the internet. As soon as my parents walked into the store they were greeted by an extremely welcoming and a very professional Sr. Sales Consultant, Rena Cutter. The Sr. Sales Consultant, Rena Cutter was extremely knowledgeable and caring. She listened to what my parents had to say and gave them an amazing bundle deal, with cable and WAY faster internet (120mbps!) for way less money than they had been paying for over 8 years. Ms. Rena Cutter was so polite and nice to my parents. She explained everything in great detail and made sure that my parents understood everything. She also explained about the Xfinity app and showed them how to download it and how to use it. Ms. Cutter provided excellent customer service and showed that she sincerely cared to help my parents. We are extremely thankful for the service that Ms. Cutter provided to my parents and for giving my parents an incredible bundle deal. If anyone is looking for a real professional who truly cares about the customers and only wants the best for her customers, then you should definitely go see the Sr. Sales Consultant, Rena Cutter. You will not be dissapointed! read more

Note: Yelp doesn't seem to have an option to review Xfinity (the national company), so I'm writing my review under my closest xfinity store: HORRIBLE customer service. Comcast is a huge dysfunctional bureaucracy, and it takes HUGE amounts of time and effort to get anything accomplished. I'm leaving comcast because of the poor quality internet connection and mostly the poor customer service. Examples of this service: I had to cancel internet service within the 30 day trial period to avoid being charged. When I called on 10/3 to verify with Comcast the date by which I'd need to cancel, they told me I needed to contact them to cancel by 10/14. The agent didn't say I had to CALL (as opposed to chat), and didn't say I had to call by a specific time. I called on 10/14, went through extensive phone tree, was waiting to talk to an agent, and got cut off. So, I tried to cancel via chat. The agent said I couldn't cancel via chat, and that it was after business hours for "that department" (we were chatting around 8pm CST), so I couldn't cancel. I called again on 10/18. The agent said she couldn't provide the refund even though she could see the chat transcript (showing I'd tried to cancel by the deadline) and that she'd have a supervisor contact me to see if the supervisor could allow me to be refunded the cancellation/internet fees (per the advertised "no risk" 30 day trial). NO ONE CALLED. On 10/23, I called again, and spoke with Tasha, a supervisor who said she'd see whether I could be refunded the $210 worth of cancellation/internet fees because she had written proof (chat transcript) that I'd tried to cancel by the deadline. She left me a message on 10/25 saying I'd be refunded the "full amount" of $100. So, I had to spend another 40 minutes on the phone today getting the full $210 refund (instead of just $100). Plus, I had to start from zero with a new agent, as the agent said there was no way to contact Tasha. (Despite the fact that Tasha said she COULD be contacted by calling 1800comcast.) This little episode is TYPICAL of Xfinity's service. It's abysmal, and xfinity knows it. The customer's only hope is to 1) vote with our dollars. I'm doing that by cancelling my service. I'm saying "NO MORE.", and 2) Support other internet providers so there is sufficient competition to inspire you to have decent customer service. read more

"We will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market." This is the mission statement for Comcast. I am writing this to inform you of my dissatisfaction with your company. On March 3 I called to set up a new account with Comcast. I was on hold for one hour until I was greeted by a young lady. She seemed unknowledgeable describing the different services that Comcast offers, almost as if she was reading off a script. I didn't want to upgrade or use any security systems she seemed bothered by this since I only called for internet services. When all was said and done she said I would receive my modem within 3-5 days. I check my mail everyday. Over a week went by and I concerned. On March 14 I received a voice mail from Nicole who stated she is from a special division of Comcast that would like me to call her back about a special discount. So I called Nicole and she asked me why I canceled my services. I told her I have been waiting over a week to receive my modem and I want to know why my services were canceled. Nicole stated she would find out for me and would be happy to reactivate my services. I told her no and I question the integrity and reliability of Comcast. I will not reactivate until I know what happened. Nicole promptly called me back less then 30 minutes later and said she can give me a special deal that would include internet. I asked again what happened and she said really had no answer that it was just a mistake. I agreed to take her offer yet I was not satisfied and left feeling mislead and no answers. Today I went to pick up my modem at the Mt. Prospect, IL Comcast location. I waited in cramped line where people had to squeeze and turn between each other to pass. I saw unhappy frowning service desk, a back office with piles of papers and boxes on desks, and a sign that said voted one of the top places to work Comcast. I was assisted by a man who barley made eye contact with me and was talking to his co-worker while trying to listen to what I needed assistance with. He very placed my equipment in a red Comcast bag, gave me a receipt and smiled and said have a nice day. I left happy or so I thought... A few hours went by and my husband began to set up the equipment. He called me to ask for access to the account. I called Comcast and spoke to a woman to set up my husband on the account. She didn't seem interested in helping me yet more focused on a service person to come out on March 19. I informed her that I did not request service and that I want to add my husband on the account because he is installing the equipment. She said that she could not cancel the work order and once I add your husband he can call and cancel the service request. I was very angry at this point and gave her the information she needed. When my husband called for assistance the Comcast man said he was on the account and then suddenly he was transferred to a lady in billing to explain the March 19 appointment and said she was not on the account. Finally, Comcast stated that they want me to talk to them and not my husband. There is a definite lack of professional and friendly customer service in your company. As well, there is a lack of communication. My husband and I have not even started using your product. We have had nothing but dissatisfaction from Comcast for the past two weeks. I am very unhappy and expect a follow up. I do not think that this is the proper way to treat a new customer or anyone for that matter. Unfortunately, I do not think that we will be continuing our relationship with your company. Thank you for your time. read more

Comcast is THE WORST service EVER. The costumer service is ABSOLUTELY HORRIBLE and they do not care about the fact that they continue to LIE to customers about their service!! I have been notified multiple times that someone was on their way to fix our HORRIBLE service and NO ONE showed up. After calling, they gave me 100 excuses and told me they lied and STILL could not get someone out to help. I cannot believe how unprofessional this company is. I would never chose them again. read more

Comcast really SUCKS! I have to say this because there is no single day i enjoy the service! EVERYDAY, from roughly 9am-9pm, there is ABSOLUTELY NO internet signal at all! although i tried to reset the modem, unplug and replug everything, it did not work. I called so many times to Comcast and the operator representatives were awful. They offer to charge me $50 to have my modem replaced although i did not break the modem and i only have it for 2 weeks. I have the triple deluxe package, and if this still don't, work, i don't know what to expect for their other packages. The TV cable blacks out itself every few minutes. The digital phone don't dial while internet is out. I used to have Time Warner while i was in NY and i already hated them so much, I cannot imagine that there can a worse internet service existing in the world, well, there is Comcast. Now i start to miss Time Warner." read more

Comcast has the worst service ever! i am currently dealing with an issue and the " customer care" reps have a lot to learn about customer service! Over the past three days I have been on the the phone with them for at LEAST five hours trying get my DVR box repaired that was damaged by a technician that had no idea what she was doing and sent many data hits to my box which burned it out! I have been lied to at least three times, being told that I have a scheduled appointment and then lo and behold no one shows up! When I call the help desk they tell me no appointment was scheduled! So its okay to lie to your customers? REALLY!!!!! I am so pissed, there are no words! read more

if you read my last post, you know i was super frustrated with them. it keeps getting worse! even after i cancelled, they sent me another bill and i had to visit them yet again! they said its 'all taken care of, closed out now'... we will see..... read more

I really thought comcast was trying to improve their customer service. Apparently not. I changed my plan to reduce my monthly bill a few months ago. A month later my bill is $40 higher. When I call them they tell me that the Bulk Department has audited my account and now they can't find my homeowners association discount that had been in place since I moved into my home 4 years ago. Amazing coincidence. I have called Comcast to get this resolved 5 times, waited on hold for several hours and have been told people would get back to me-- the last time it was to be within 24 hours. That was 5 days ago. Why do they keep doing things to make people despise them? What a business model. I have paid my bill month after month, on time, in full, I have my TV and internet with them, I use their internet service at my business and tried to switch my phone service to them as well, but after telling us they could handle our business lines and rollover system--then they told us they couldn't, resulting in my business being without phones for a day. Just amazing what a train wreck they still are. read more

I am not sure why there are negative reviews. I am always very happy with this center. When my internet was too slow I Brought my modem in and they quickly told me it is outdated and gave me a new wireless modem without any issues. Easy to install. No extra fee. Sandy helped upgrade my package and she was a doll! Very efficient and quick. Over the phone, they couldn't figure anything out for me in a 30 min call and said they would call back in two hours due to service issue. Hey, my shows were coming on tonight and I didn't want to wait so I drove over to MP! With Sandy, we chose my options and I was out the door with my kit in 15 minutes. I came home, installed everything and called for activation and presto!! Very happy customer!! Although comcast might be a little steep, I never have service or connection problems and can easily use multi wifi-enbaled devices with my new modem. My new tv package also came with some great perks for a few months that would convince me to pursue them after they expire. As a person who works in tech and all day behind computers, it is important for me to have great connection and so far no problems. read more

Hard to rate - we called to report that we were not receiving a signal on 2 of 3 boxes. The recording informed us that we had a service call scheduled between 8 AM and 8 PM tomorrow. We knew nothing of this appointment and found a 12 hour window a tad unreasonable. We were instructed to press (I think) 2 to reschedule. After doing so we were subjected to some of the most annoying music (and I use the term loosely) for approximately 20 minutes. Has no one at Comcast been informed of, say Bach, Mozart, Gershwin, B.B.King, Smokey Robinson, Sinatra, the Beatles, Coldplay, Pharrell, some music not created to drive one to madness?? Muzak would be an improvement! But I digress. At the termination of this reprehensible musical atrocity, the line went dead. That is the bad news. Now the good. Upon calling back, I was connected to a woman named Mel who was delightfully intelligent and did everything in her power to solve our problem Unfortunately, it has not worked and we will try again tomorrow. So Mel gets 5 stars but, unfortunately, Comcast gets a 0 this time. read more