dog came in there after getting his toe removed came out with no Band-Aid when his car started…read morebleeding profusely

Gave my healthy Doberman Apoquel for itching. It killed her and no one here had a clue what…read morehappened. Lack of knowledge on medications!! Even after quoting the facts to them they were in denial!! If you need a vet, keep looking!!!

We bought our puppy here in December. Very good dog from a reputable, ethical breeder.read more

When I take my dogs there I know they are in hands of people who care about my dog as much as I do…read more My dog is terrified of going to the vet after a previous vet clinic. But when I dropped my dog of here they soothed her fears and made her feel comfortable. And was in a good mood when I picked her back up. And I appreciate that.

Andrea is a wonderful, professional and caring groomer. Our dog is always so excited to see her!read more

October 15-November 24, 2025 - New Horizon Kennel is by far the best and most compassionate kennel…read moreby far. My husband had a medical emergency and I needed to house my dog Bailey for 6 weeks while he was in the IA City hospitals. I would come home once a week to do laundry and repack my bag, go thru the mail and bring Bailey home overnight to spend time with her and take her back the next day when I would return to IA City. They worked with me and accommodated my schedule every week for those 6 weeks so I didn't have to worry about my sweet girl. They always asked how my husband and I were doing and if there was anything they could do from their end. The employees did an outstanding job comforting me in my tearful moments and reassuring me that I had nothing to worry about as far as Bailey, my sweet girl went. I have used this kennel for years, this is my 2nd lab that has gone here, so I have been going here for over 15 years and it just keeps getting better. Tim and Sarah and their crew are the best. I truly recommend this kennel for your fur babies.

We absolutely love this place and could not be happier with the services they provide. We started…read morecoming when the person who normally boards our puppy was out of town the same time we were. We called and asked for a tour after a HORRIBLE experience somewhere else. They let us come right then and check everything out. We stated Oliver our 18month old Pomsky right away in there 2 day a week enrichment program. He loves it so much he jumps out of the car and runs to the door to get inside. They took great care while we boarded for 11 days and we're happy to give updates when we called to to check on him. I was so impressed with them that I applied and got a job there when they had an opening. We just signed Oliver up for there 4 week training program. Can't wait to get him back and see the things they helped him accomplish..

Compassionate Staff, but Critical Emergency Cases Require Faster Communication and Intervention:…read more As a former veterinary technician with over a decade of clinical experience, I understand both the demands and limitations of emergency veterinary medicine. I have also had the privilege of caring for more than a dozen companion animals throughout my life, many of whom reached their senior years. Those experiences have given me a deep appreciation for the challenges veterinary teams face, as well as the importance of timely intervention, clear communication, and compassionate care during emergencies. It is from both a professional and personal perspective that I share this experience. On the evening of July 8, 2026, at approximately 9:00 p.m., we brought our senior male cat to The Animal Emergency Center of the Quad Cities after he developed pronounced labored breathing, abdominal effort with respiration, and nasal discharge. Upon arrival, a triage nurse promptly assessed him and recognized the severity of his condition. He was immediately transferred to the treatment area and placed in an oxygen enclosure. We were informed that his gums appeared pale, indicating inadequate oxygenation, and that chest radiographs would be performed using the hospital's digital imaging system, allowing for immediate interpretation. During the following hour, however, we received no additional updates regarding his condition, no discussion of radiographic findings, and no indication that diagnostics or treatment had progressed beyond oxygen supplementation. Based on the hospital's own posted triage guidelines, a patient presenting with significant respiratory distress would reasonably be considered among the highest-priority emergency cases. In situations such as these, timely diagnostics, frequent reassessment, and clear communication with families are essential components of emergency care. Throughout our visits to this hospital over the years, I have consistently found the staff to be courteous and compassionate. Their sympathy following the loss of a pet, including thoughtful condolence cards, reflects genuine care for the families they serve. Those gestures are meaningful and appreciated. However, compassionate interactions are most valuable when paired with timely communication during active medical emergencies. Families facing a critically ill pet benefit greatly from regular updates, even when definitive treatment is still underway. Clear communication helps build confidence, reduces uncertainty, and allows owners to understand the medical decision-making process during an exceptionally difficult time. This was not our first experience with this hospital. Earlier this year, we entrusted the care of two other senior pets to this same emergency facility during separate critical illnesses. On multiple occasions, the hospital was operating at or beyond capacity, and referrals to more distant emergency hospitals, including Cedar Rapids, were discussed. As the sole emergency veterinary hospital serving the Quad Cities region, the demands placed upon this facility are undoubtedly substantial. Having spent more than a decade working as a veterinary technician, I recognize that emergency hospitals must continually balance limited staff, unpredictable caseloads, and critically ill patients. I also recognize that these realities make communication, reassessment, and efficient patient flow even more important. My intention in sharing this review is not to diminish the dedication of the veterinary professionals who work under these demanding circumstances, but to encourage continued improvement in the areas that most directly affect patient care and the experience of families during veterinary emergencies: rapid diagnostics, ongoing reassessment, effective communication, and efficient coordination of care. To anyone reading this while facing an emergency with a cherished pet, I sincerely hope your outcome is a positive one. Whenever possible, establish a relationship with a primary veterinarian, monitor senior pets closely for subtle changes, and seek veterinary attention at the earliest signs of respiratory difficulty or other serious illness. Early intervention remains one of the greatest advantages we can provide our patients. My sincere thoughts are with every family navigating the worry and uncertainty that accompanies a veterinary emergency. The Keel Family Update: Our senior cat, Felix, passed away around 4am at home. Most likely fluid on the lungs COD.

We had a scare with our puppy and were pretty frantic. The vet (Dr. Benge) did a great job…read morereassuring us and also making our puppy more comfortable. Hopefully we will never need their services again, but I would definitely recommend them to others.

Check out my review for Bell Animal Hospital... That's where Dr. Brown works. He's a class act…read morewhose number one concern is obvious: Making it affordable for anyone who owns a pet to do the right thing for their pets. He runs a no-frills operation out of a really basic setting, and you have to just walk in and wait your turn, but he'll really do right by you and your furry babies. (Cash only. No credit cards, but I'm sure that helps keep the cost down)

I agree Dr. Brown was wonderful when I was putting my dog to rest and also Pam his assistant. Very…read moregentle very Caring and reasonably priced. They made me feel that I was making the right decision for the dog and that I was doing the best thing. There was no hurry for me to leave and I was with her the whole time

Smart, helpful, knowledgeable folks who LOVE DOGS!!! We took our enormous, spoiled Bouvier de…read moreFlanders to a beginner class and will repeat it when my work schedule allows.

We had an incredible Vet in Ky. When we came back to this area, we had been gone for almost 20…read moreyears, I made an appointment with the the Veterinary Clinic only because we had taken our dog to a veterinarian in Prophetstown 20 years ago. I don't know if it was fate or purely dumb luck but I was amazed at how wonderful, professional and more than competent everyone at this clinic is. They are every bit as good, maybe better, than our Vet in KY. I was so happy we had found them when we did because shortly after that we had to have our dog euthanized. I don't know if I am overly attached to my pets what I do know is I love them. They are part of our family as much as any of the human members are. I was a wreck, a crying, no I was sobbing, A sobbing mess and the compassion that I was shown by every member of the staff helped me tremendously. I am normally in control of my emotions so if I lose it I tend to get embarrassed. But I wasn't, not even a little. I can never show enough gratitude to the Dr. or the staff. As long as we are in this area and the clinic is open, I will never take my pets anywhere else. There is no need to go anywhere else because I have already found the best.

First if a -5 was available I would select it! Vet practice missed ear infection on the new client…read morevisit. Which caused my dog more pain than she needed to go through and required additional visits. After dealing with the vet several times it became clear that they are more interested in making money than the health of your pet. When moving from IL to OK the vet would not write a script for heartworm meds because the vet stated they don't know where other providers get their meds, but they will sell you what you need. Really? I have to believe that reputable RX medicine providers build a reputation by providing quality goods, the same as the vet's office. This action places my pet at risk until a new vet can be found in new state. It is shameful that a vet will hold your animal's health hostage because they want to make money. This is a neon sign of complete greed. Bad vet practice. I would not use these people.