I placed an order, and they sent the wrong item. Now they refuse to send my actual order until I…read moreresearch the best way to return their product, drive around town to get quotes, pay to ship the order back to them from overseas, and then wait for them to hopefully reimburse my added expense and someday send me the right order. They have not responded to my requests for shipping details to return their order, and I can't get my actual order until they get their mistakenly delivered property back. So now I'm forced to figure out and pay for their expensive overseas shipping with no idea when they will ship my actual order and how they will pay me back for my added expense just because they made a mistake.

I placed an order for an item that was sold out elsewhere, at the best price I've seen. I was at…read morefirst skeptical, but they send out the order immediately and they responded very quickly to my email inquiry. Thank you very much!

Eleven is a designer clothes shop…read more They have recently bought the rights to sell Stone Island, this means they are the only shop in Sunderland with Stone Island Apparel. They also sell Hugo Boss, Ralph Lauren and Fred Perry. The store is very spacious and has 2 floors. The building is very big and old with hard wood flooring, there are a lot of old cult pictures and merchandise decorated around the store.

Eleven is a premium clothing retailer which specializes in selling high end clothing. Many of the…read moredesigner labels Eleven sell are well known for their quality including Hugo Boss, Ralph Lauren and Stone Island. Although the items Eleven sell are undeniable quality the same can not be said for the lethargic customer service, their depleted stock levels and their online presence. On numerous occasions I have browsed their website, viewed an item I would like to purchase (with the website clearly stating the availability of the item including different sizes), only to find upon arrival to the physical store that they have sold out of the item, even though the website states the item is in stock. For example I wished to purchase a Paul Smith jumper, the website said the jumper was available in small, medium, large and extra large, however when I entered the tangible store Eleven only had medium in stock. I do question whether the relevant clothing is actually available in Eleven or just a marketing ploy to attract customers to buy other related items. Another issue I had was with the websites misrepresentation of their opening times. The website states the opening times as 9 - 5:30 Monday to Saturday. However based on past experience the shop does not open until 9:30, what poor service. In conclusion to this review I would recommend not using their online presence as an indicator on their stock levels/opening times, rather to phone the shop directly to make enquiries. For any potential customers interested in the world of designer labels purchase from reputable stores such as House of Fraser. Thank you for anyone who has taken the time to read this review.

The Topman in the Bridges shopping centre is small. They have some nice menswear although it is…read morequite pricey compared with its rival store which is just opposite it won't mention any names! It is always packed with treny young guys though so they obviously are doing something right. A lot of their clothes are geared towards indie rock style, and they are especially good for stylish shoes for men (which I think a lot of high street shoe shops are lacking in). As with all Arcadia group store, they give you 10% discount if you show a valid NUS card at the checkout so if you're a poor student it is worth getting one!

This topman store is located in the bridges shopping centre sunderland. It has alot of up to date…read morestylish clothing at reasonable prices. It isnt a huge store but joined onto Topshop for the women it is adequate. If you are a poor student, show a valid NUS card 10% discount will be given at the till. The staff in this store have always been friendly and helpful and if i ever take things back there has never been a problem. Well worth a visit especially if there is a sale on as you can pick up some really good clothing at even better prices.

Triple S isn't in the Bridges anymore but is outside opposite Argos…read more The new location means a slightly larger shop and the clothes are always really decent, but quite expensive so I never end up buying anything. The changing rooms are a bit weird with a ragged cloth as a door, they need to tidy up that area a bit!

Triple S used to be my favourite clothing store when I was a 'tween :D they sell lots of different…read moreclothing for men and women I think their target audience tends to be teenagers and people in their early twenties. They sell branded clothing such as Bench, Roxy, etc etc and also some sporty gear for surfers and the like! They are quite expensive and often the forefront of the shop is mobbed by emo kids which is a little offputting (though I know they are harmless). The assistants are always very trendy and cool, usually of college age. They don't sell a great range of sizes - most of their clothing is aimed at 'average' sized people, i.e. sizes 8-16 in ladies. I don't think I have ever seen many great reductions on their items, but that could just be because I have never been in during sale-times. All in all Triple S offer trendy items for young people and sporting enthusiasts, though they are not my first port of call. I guess I'm just not cool enough ;)

H&M in the Bridges is my favourite branch of H&M - last time I visited the one in Newcastle they…read morewere installing new lighting and making it look 'underground' and cool I came out feeling like I had been in a sauna, so would never ever visit it again! This branch of H&M stocks all the different lines including the popular 'Divided' young trend line. They have recently change the layout of the stop so that the Divided range and childrenswear is upstairs, and the ordinary ladieswear and menswear is downstairs. I do love H&M - although I find their trousers are never really long enough for me and the sizing of all their ladieswear generally runs small, there are lots of little bargains to be had by all. The childrenswear is particularly good value, especially the packs of tops and dresses which are great for the upcoming party season. All in all H&M clothes are decent quality, stylish, wash well and not too pricey so good for those of us who wear their clothes for one season then dump them at the back of the wardrobe!

I am unsure about how I feel on this store. I am 18 and I feel like the adult section is too old…read morefor me, but the teen section is not my sense of style. However, I do like the basics eg vest tops as they are good quality (last years) and are a great fit. I also love the accessories, I recently found a small hat with mesh, which was perfect for my Gwen Stefani fancy dress, I was so happy when I found it and have not seen anything like it anywhere else.

Peacocks is a great, cheap clothing and accessories shop. This particular branch stocks ladies…read morewear, mens wear and also kids and baby clothing which is located on the top floor. For some reason their stair railings always give me an electric shock, but anyway, that's just a minor setback! My favourite thing about Peacocks is their shoes and bags!!! they always have a really wide range, something to suit everyone's tastes and every occassion. Okay, so they are not the most unique - I have seen similar in other cheap clothing stores, but they are good enough to use for a couple of nights out, especially if you're on a tight student budget. Overall this place gets the thumbs up from me - they sell a variety of sizes to suit most people and the prices are affordable. It is also nicely located, just outside of the Bridges shopping centre.

Peacocks is a cheap clothing store and I find the clothes to be quite rubbish really…read more However this is a big shop and there's plenty to browse through if you do like their clothes. The staff are helpful and will answer any questions. It is located just outside one of the entrances to the bridges so it's very easy to get to.

This store is located in the city centre of Sunderland. It is a huge store and is on two levels…read more You can pick designer clothing and branded named perfume and aftershaves. Make-up, handbags, homewear, childrenswear and many electrical items. Although the store is always crowded with stock, it is worth a look around if you have the time. You can pick up some good items at cheap prices.

Some great bargains to be had, branded electrical goods are cheaper than on the Internet. There is…read morea good range of casual clothing and cosmetics. Many household items and gadgets all at reasonable prices. The only drawback is that every thing is very close together and the aisles are narrow so it can be a hassle trying to find things when it is busy.Nice and central to the main shopping centre and not too far from the Car Parks if you purchase any large items