Family Own Only funeral home offering Live Funeral…read moreBroadcasting of funeral service Kind Professional Service

From the owner: George Begley and J.J. Frank to provide funeral service to Butler County and the surrounding area…read morefounded Cotrell Funeral Service in 1879. Cotrell Funeral Service is among the oldest in Missouri. It is also one of the leading and most prestigious in Southern Missouri. This has been achieved by establishing and maintaining the highest professional and ethical standards since its inception.

Allow me to share my experience with Willow Funeral Home and their owner/director, Charles Hanson…read more I traveled from out of state to bury my mother following her sudden death. My first contact with Willow Funeral Home was when I called a couple days following her death (no one ever reached out to my brother or I - her only living out-of-state relatives), and I spoke to Mr. Hanson, who within the first 45 seconds of the conversation brought up his deceased daughter, and explained how this made him a great candidate to be my mother's funeral director. Not interested in your personal story, Charles, and grossly unprofessional. Several other people in my family brought this up as well, which they agreed was uncomfortable and inappropriate. The conversation lasted for about 5 minutes, and this was the only contact I had with him until after my mother's burial. On the day of the funeral my brother and I arrived at a church we had never been to and knew no one at with our families. We were there for about 2 - there was an hour-long visitation and the following service. At no point before, during or following did anyone from Willow Funeral Home or the church ever introduce themselves to any member of my family identifying themselves as a funeral director or employee of Willow Funeral Home. We were not asked to sit with the family in the front, nor were there spaces reserved for my brother and I. The service was short and impersonal. No photos, no heirlooms. Just a casket and the flowers sent by my family and friends. Many others left the ceremony noting this. Following the service, my brother and I stopped to speak with someone who stopped us, and the next thing we know my mother's casket, my family and the entire motorcade to the cemetery is gone. They left with my mother and never said a word to us, nor were we ever informed of the location of the cemetery. My brother and I jump in the car and frantically search for the cemetery, which we are able to locate within about 10 minutes. As my brother and I pull up to the cemetery, everyone is loading into their cars and driving off. The ceremony was over, my mother was buried, and my brother and I missed it. The only two people remaining are a man in a trench coat and a middle aged woman, neither of whom I knew. When I ask who they are, I'm told the man is the funeral director, at which point I introduce myself as my mother's son and remark that we would have appreciated them waiting on us to bury our mother. It was evident in that moment Charles knew he had dropped the ball in a major way. He just buried a mother without her children. He offers an, "I'm sorry," which I'm not interested in hearing at that point. My brother and I are despondent, comforting one another in front of the hole that contains our mother. At this point we gather up a couple flowers and leave. I call back to Willow Funeral Home about a week later to request a copy of my mother's death certificate. The response I get on the other end of the line is, "you've got a lot of nerve calling me here." The person on the other end of the line was none other than Charles Hanson. He proceeds to berate me for "embarrassing him," "making him look like a fool," and tells me that I am, "going to shut up and listen to him." At this point I am shaking I am so blown away by the degree of unprofessionalism I'm encountering. I continue to say I am not interested in arguing, I simply want a copy of the death certificate. The verbal tirade continues, where he speaks to me like he's scolding a disobedient child, at which point I lose it and say things I shouldn't have said. The call ended, and I have never heard another word from this organization. I had one mother. She died, and this piss poor excuse of an organization run by a man who is more concerned with his own feelings regarding the experience made her funeral one of the grossest experiences I have ever had to go through. I will never forget the feeling of being chastised by a man who's sole job description is to be considerate of grief in all its forms. Charles failed catastrophically in that, both in the service and in his professional decorum. I would recommend you bury your loved one in the yard before ever giving this man a nickel of your business. I have filed a complaint with the Missouri Board of Embalmers & Funeral Directors regarding this interaction.

For many years, on many sad occasions, my family has dealt with Charles Hansen and the Willow…read moreSprings Funeral Home. Without exception, I have found them caring and courteous. The services were beautiful as were the preparations of our loved ones. With full confidence, I can recommend the Willow Springs Funeral Home. They care!

Did the job, but didn't show much compassion for the survivors of the deceased family member. Paid…read morefor a nice urn for the remains to be put in, but when it came time to pick it up; they just handed a bag to my mother with the remains in it. They didn't even have it put in the nice urn we picked out. Very disappointing! Also, never gave their condolences. They conducted themselves in a very business like manor.

Matt is one of the most professional and kind people I know. He really cares about people and you…read moresee that in all he does. Highly recommend his services in time of need!

They think about your needs more then other funeral homes. The staff there are really friendly to…read morepeople. Ron and missy have a caring heart for people.

I'm from St. Louis and needed a cremation service for my son who was in Springfield. I researched…read moreand studied the reviews of all that offered this service. Midwest Creamation and Funderal Services jumped right out to me. From the staff Jessa and Missy that I worked with were so efficient and kind hearted. They were always there no matter what questions I had they showed me the way. Being so far away this was comforting. They walked me thru the steps and lived up to my expectations. Too bad I couldn't check off 10 stars. They are the best. Thank you for taking such good care of Mt son. God Bless.

While friendly enough, there was an issue. My wife was cremated by Robertson-Drago on Friday and I…read morewas told that we could receive the remains on Saturday. When I arrived only the secretarial staff was present and she was unable to help, as hard as she tried too. I was asked to come back with no time given as to when the remains would be ready. They did take the matter seriously, as it was less than an hour later and my wife was ready for me to take. I suppose the thing that upset me more was that I drove over 3 hours to get her in the first place and I was left hanging, hoping I would get her before they closed. It was important as they aren't open on Sundays and Monday was the memorial. Thank God I had family with me to keep me on an even keel.

From the owner: The loss of a loved one can leave you feeling overwhelmed, and the added responsibility of making…read morefuneral arrangements may seem like too much to bear. However, you don't have to bear that responsibility alone when you work with Robertson-Drago Funeral Home in West Plains, MO. Their caring and attentive staff will help you through every step, from writing the obituary and planning the service to selecting the right urn or casket. Since they opened in 1934, this funeral home has served the members of their community with pride and integrity. They'll ensure your loved one's wishes are carried out according to their traditions and beliefs.

Dealing with death is hard enough being the wife of a man who is bigger than life was a job within…read moreitself he had lots of friends and family in the community and when our marriage of 10 years fell apart I was the bad guy and it reflected into his service I was embarrassed and ashamed at the way I was treated without me signing the release form saying that they could do as the family wished then the whole experience would have been handled differently I was told that I could not see my husband I was also told that the family had more standing ground than I his wife of 10 years the funeral home should have been equipped to handle such a situation since that's what they do is Deal in death every single day. I did everything I could not to lose my temper and cause a scene it took me throwing a fit to get copies of the paperwork that I signed in the beginning I was simply wanted was to say goodbye to somebody who spent 10 years with me you can't ignore that you can't erase it can't take it back I truly love this man and his family should have been ashamed that the way I was treated because for 10 years I was their family as well I did not get on here to slander anybody or talk bad about a family I loved I just wanted to let it be known that this funeral Home did not take all sides in consideration They were not non-bias they treated me like trash and I've been waiting for a death certificate in which I was told by the funeral director themselves would be ordered for me with the families and .yet here I wait for something that was never going to happen because one was not ordered so before you bring your loved ones to this funeral Home for their final goodbye I would like other places that caters to the actual whole family not just one of their own or somebody that they knew because this was handled completely wrong.

outstanding job by robert gordon of evans-gordon funeral home - i brought my 92-year-old dad home…read morefrom california to be buried. evan-gordon handled everything seamulessly and did a wonderful job at the service in morristown, nj - robert and his team provided us with the (tce) total customer experience

From the owner: Evans Funeral Home is a family owned and operated full service establishment that has been serving…read morethe Houston community for over fifty years. We believe that a funeral home is more than just a business. We want our families to feel welcome and at ease during one of the most difficult and overwhelming times in their lives. Our purpose here at Evans Funeral Home is to help our families and guide them in making the choices that best suit their desires and circumstances. We specialize in personalized, traditional and cremation services, and pre-need planning. We offer video tributes, a variety of register books and service stationery, and personalized memorial folders. We provide assistance in filing all necessary legal paperwork, including insurance claims, social security, and veteran's administration benefits forms.

you would not ask for a more caring and professional servic that what Jeff and Dana McSpadden give…read more They go above and beyond to not only help you give your loved one a beautiful service that fits their personality but also that you can afford. I have had family members have services with other funeral homes and McSpadden's surpasses them all. they are an asset to not only the grieving family but the whole community.

Very nice and carrying people. They do a awesome job as with service and make up for your loved…read moreone.The only thing that I would say is everyone knows everyone in a small town, so if one of your family members needs to pay them. They WILL let you know it and if you are looking to order a headstone.....be very patient cause it will take a long while. But the owners have a really good heart. I do thank them very much!

Planning my moms funeral obviously was the worst time of my life, but Steve's caring and…read morestraightforward manner made it much less stressful than I expected it to be.