This is the 2nd time I used their service. They charge by the zone (area) of your final…read moredestination. You'll give the driver the exact address (not extra cost). How does it works? Pay inside at a kiosk, walk outside the door they indicate after paying, get in line where they are parked or looked for worker to help you, and give taxi driver your ticket (or attendee) with exact address.

DO NOT USE PRIMERA PLUS IN MEXICO!!!!! I want to file a complaint about the bus carrier. I bought…read moreticket for to and from Guadalajara airport to Morelia. When I was returning home I called early in the morning to reserve seats with Primera Plus. I was told I could not and had to wait until I reached the bus terminal. Granted this bus carrier advertises calling ahead or using their app to book seats. Unfortunately, once at the tickets booth, I was told that the tickets were sold out. I explained that my flight back to LA was at 8:17p and they stated that the next bus would not be until 11:45p. The customer service representative was of no help. When I asked how they planned to fix the problem since it was their representative who made the mistake, they offer something I couldn't use and refused to refund my money to use another carrier. I am now forced to travel to another city and pay extra to have a taxi take us to the airport. Worst service and such incompetence!!!!

Excellent customer service always on time safe and secure all of our family travels to and from the…read moreairport terminal with them!

deben exigirle a los chóferes que usan su cinturón, de seguridad todo el tiempo…read more choferes de pullman y que no cambien de líneas, sin ningún motivo, se arriesgan mucho la vida de los pasajeros, pero los pullman están buenos limpios y siempre salen a tiempo. no importa llegar un poco tarde. No les exijan tanto a los chóferes. Gracias

My hotel was horrified that I'm cheap enough to take the subway in Mexico City. I laughed and said…read moreI've lived for quite a while in New York and Miami, so if I can handle the NY Subway and Metrorail, I wouldn't die on the Mexico City subway. If all else fails, I'm taking kickboxing at my gym. Like any subway anywhere in the world, put your wallet in your front pocket, and slide your watch up inside your sleeve. The system is very efficient and much better than expected, especially given the hotel concierge's look of horror and verbal warning. Stations are generally everywhere you might want to go. Almost all stations I used were clean, modern and efficient. Outside of rush hour, it is a very pleasant experience. Every now and then you felt a little too alone in the station, and maybe would appreciate a few more police. By large city standards, the system was remarkably short on police personnel. Mexico City by some counts is the biggest city in the world, so expect a huge flood of people during rush hour. The subway is generally a faster option than any form of surface transportation. Large swaths of Mexico City suffer from chronic gridlock, whether you take Uber, a taxi or a bus. This makes the subway almost always the fastest, cheapest option. As an aside, we rented a Hertz for the day to get to Puebla. I highly recommend AGAINST driving yourself in Mexico City, even if on the way out of town. An unexpectedly hilarious moment was the Hertz lady explaining to us how to weasel out of the inevitable traffic ticket ("now I'm NOT telling you to do this, but..."). Bizarrely, all rental cars are plainly marked as rentals, which is like a flashing beacon to robbers and the traffic "police". Take the subway or a tour bus whenever you can.

Usually I wouldn't review public transportation system, but I am giving some love to Mexico City's…read moretrain system. The whole city is connected by the subway, much like New York City. Everything is color coded making it easier to navigate. It is so efficient. You never have to wait for a train. They are running constantly. The metro stations are clean and the busiest locations will have clothing and food vendors. There are about 21 million people living in this city. So if you ever use this train, be prepared for overly crowded trains especially during rush hours. You will be pushed. My only complain is the train needs more policing. Pick pocketing is an issue. Just guard your belongings really well. 4 stars.

In general, the metro system for Mexico City is super easy and clean to use. I wish we had used…read morethe metro more during our time in CDMX, especially since it's only five pesos! Metro Sevilla was our closest stop by our airbnb, which was a great station. Metro Sevilla station is located in Roma Norte, which is a central location for the area, as it's next to many restaurants and shops in the neighborhood. This station was very clean and easy to navigate around, with plenty of signage. There was a ticket counter where you can buy a one-way ticket, which they give you a card that you insert into the slot to enter the station. Or, if you're a frequent metro rider, there is a card that you can tap, similar to what other metro stations do. This metro station is connected to the Centro Historico area, which is where we took the metro to and from. It also didn't take long for the metro to arrive, as we only waited 10 minutes at most. However, it should be noted that the metro gets super busy. We took the metro on a late Friday night and it was packeddd. I mean, packed as in body to body touching. But overall, taking the metro in Mexico City was an easy peasy, cheap experience that more people should take advantage of.

I hired travel4life for transportation to and from the Mexico City airport and my Airbnb in…read moreHipodromo. Someone from travel4life met us outside customs with our name on a sign for a few dollars more than a taxi. Then helped with our luggage, as we retrieved money from an ATM, and then brought us to an air-conditioned sedan for the trip to our Airbnb. On the return, they waited for us outside our Airbnb for an easy journey back to the airport. This was an outstanding service.

If you need to go anywhere in Mexico you can rest assured there will be a bus heading in that…read moredirection. Cuidad the Mexico has probably one of the best bus systems anywhere in the world. The place is busy and rest assured you will not go hungry either as there are plenty of restaurants to keep your tummy full before getting on one of the buses.

This is a large bus terminal which takes you to big and small places all around México. This bus…read morestation is pretty safe and clean, they have restaurants to sit and eat at or take to go, and many bathrooms. You do have to pay to enter the bathroom though, and pay separately for toilet paper...not cool.