Customer Service. Educating staff who answers telephones with basic information about the practice…read morethey're employed by.

I switched over to this doctor's office about five years ago from Dr. Seok's office because I had…read moresuch a horrible experience with them. And let me just say that throughout my five visits here, I've been very impressed. My initial doctor was Dr. Kang, who was super kind and helpful in determining my surgeon for my gall bladder surgery. The next appointment was with Dr. Michelle who happens to be an NP but she was EXTREMELY kind. I went in for heartburn issues and she seemed worried and concerned that I was sick -- something that most doctors don't do. Ever since then, I've been going to this office. I moved out of Johns Creek 7 years ago and have been living in Lawrenceville & Dunwoody, and I must say I am always impressed with this office.

I have been going to dr Pearson since moving to Duluth in 2000. I couldn't ask for better medical…read morecare than I have received. she is very thorough and caring.

When I first moved to Atlanta (almost 2 years ago), I started looking for a primary physician…read more When I looked on line, Dr Peason's name came up. After some of my own research, I then called my previous doctor from Denver and asked him what he thought. He called back the next day and told me he got nothing by raves about her. I called Dr Pearson and the rest is history! I would not go to anyone else ever! She is the most caring, thorough, friendly person. Not only does she listen to ME, but she goes a step further to make sure she understands what I am trying to tell her. Dr Pearson never rushes, but takes her time to be completely sure that "I" understand what she is saying to me. Definitely a collaborative atmosphere! The office has the MOST pleasant, responsive and friendly staff. They are truly all the greatest!

I've been seeing Dr. Benson at this practice for several years now. I've never had to wait more…read morethan a few minutes to see her, all staff has been friendly and helpful, and I've never had to wait more than a day for an appointment.

I really don't like to leave bad reviews but when the service is not up to par I feel it's…read morenecessary so others know and perhaps to give the practice a chance to improve. They were good when I first joined years ago but in the past 3 years they have steadily declined. 1. Dr's / PA have quit. This is what made the practice great in the beginning. They cared and would listen and actually knew who you were and followed up. Now, you're constantly having to chase them for renewals, rx, approvals, diagnosis, next steps because they don't know you. RX aren't followed up upon or takes forever to get renewal, takes weeks to get an appt, months for routine appt, every year they tell me I don't need a physical exam when I use to have one at least every year and the pap every other year (it just feels like they just don't want to do it), dropped the ball on approving Rx, It could be that they are victim of their own success. Too many patients, even though they no longer take new patients. I don't ever see a Dr or a RN any more, it's always a PA. 2. Their front desk check in people are annoying. I feel like it's not a genuine atmosphere 3. Their Phlebotomist is rough when they take your blood and so grumpy when she does it 4. there is ALWAY ALWAYS ALWAYS an hour wait even if you get there 5-10mins early and checked in. Only way to avoid this is if you are the first appts of the day. 5.They tend to fob you off to specialists because it is "beyond their scope" but then don't recommend any specialists. I really hate to have to look for a new dr practice but it looks like i may have to. I wish I didnt have to.

My husband and I have been going to this practice close to 15 years, as our PCP. Things started to…read morego downhill in 2021 and got progressively worse since. It became difficult to reach someone to make an app. No return calls from front desk. 24-48 hr response from doctors nurses. My PCP left the practice about 6 months ago. He was extraordinary. I had to see another physician there as a result, who did my yearly exam late October. As of 12/3 she has not replied to even one 1 of my four msgs; left 2 through their portal and 2 voice. I will not be going back to this practice. VERY DISAPPOINTED.

Dr Fatemi listens carefully to my concerns and I get very good care. When I call the office, a…read moreperson answers and handles my requests promptly. Questions/requests I ask on MyChart are always answered within a few days. Once, I lost my mammogram orders, asked for them to be sent to the facility. Someone called to let me know they had been sent so I would not worry. I've been a patient almost 20 years and very satisfied.

Ritu Kapoor is a PA. She is outstanding with her quality of care I mean she actually cares…read more I don't live in Johns Creek but will go here and to any practice that she is in!

I've been going to Pandya Medical Center going on a year now. During this time they have missed…read morefiled my insurance on every visit. Currently, they owe me a refund which I have repeatedly requested from the Billing Manager and even the Regional Director. To date they have failed to issue my refund. I cannot recommend them for medical services due to their failure to properly file my insurance and their ongoing refusal to issue my refund.

In general the care I receive is good, not great…read more The areas of concern are 100% based on lack of training, inattention to detail, rushing, and not properly hiring empathic customer facing admins. Key areas: Getting refills promptly addressed via portal and without having to place a call to let them know a request has been put in. Ensuring the RIGHT medication is being refilled. Follow up- if there's an issue with insurance or payment or test results or prescriptions, you will not receive a call. You might not even be notified on the portal. To get proper medical service, the patient needs to be on top of them for all the above reasons. If you are an active and engaged participant in your own medical care and are willing to double check things, you'll be fine here. I can say that, for me, I've seen some improvement from years past.

Even when the office is empty, the front desk staff refuses to answer calls. They immediately place…read moreevery call on hold just to stop the phone from ringing, even when no patients are waiting. They'll claim they're "busy," but if you show up in person, you'll see the waiting room empty. This is unprofessional and disrespectful -- especially to elderly patients who depend on this office for care. I hope the doctors read this and realize what's happening at their front desk.

Dr. Lee is an excellent diagnostician and compassionate physician. She was quickly able to assess…read moreseveral medical issues which had been undiagnosed for quite some time and set me on the right path to better health with no judgment about lifestyle etc. Office and building (as they are one office in a larger medical building with ample private parking) are spotless and the staff is efficient and friendly. Both appointments I have had so far ran right on schedule and I was in and out of the office in less than 45 minutes, including labwork!

I've been a patient of Dr. Gaskill for several years. I live almost an hour away, but consider the…read moredrive to be well worth it. The care I get here is far superior to care I've gotten from any other doctor. The goal here isn't to medicate symptoms, but cure what can be cured. This isn't a big corporate operation with care dictated by a hospital, but a forward thinking and open minded doctor who wants her patients well.

Fantastic best family practice doctor in Atlanta ga area really cares about her patients great care…read morealways friendly but also no nonsense attitude she takes great care to do what's right

I am a patient in Gwinnett Clinic Johns Creek. Great service and amazing doctor. Look for Dr. Raju,…read moreshe is the best! JRM

Terrible patient care. I can't recommend to anyone. Doesn't seem to care, just how fast can you get…read morein and out . Called multiple times, for my medication. Left messages, no return calls. But they're quick to make an appointment to get that copay.