Unfortunately for us, this company lost 2 of its planners. We didn't find out until after we flew to Florence To meet with them. The new planner hasn't done anything to get our wedding planned and the owner promised our deposit back but she's since turned into a ghost and she refuses to answer phones or refund our money. The only time Rita tavella has replied is to 'assure us' they'll take care of everything and that we also need to send €10.000 to them for a despair in the rooms for our family. We've since found out from local authorities that this is illegal. PayPal cases are pending ti get our deposit back and still
No answer from Rita tavella. Do your research on other services in the area and be warned not to do business with Rita and your wedding in Florence. Maybe this review will scare her enough to practice better business with people who are trying to design the wedding of their dreams with their partner. I think losing her staff is a huge sign of what type of business she's running here. read more