1. Yves Rocher

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    Istanbul, 34

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    Sephora

    Sephora

    1.0(2 reviews)
    3.3 kmHüseyinağa, Hüseyinağa Mh., Beyoğlu

    First off, I am a rabid Sephora fan and VIB here in the US. I try and visit a Sephora wherever I…read moretravel. So when I traveled to Istanbul last week, I visited this location while in the Taksim Square area. What I found was nowhere near the service I always receive in the U.S. When I walked in, I was chatting with the clerk welcoming people into the store. After few minutes, a stern and intimidating man in a suit and earpiece walked over and said something to her. She described him as "the secretary". After that, she walked away from me. I browsed around the store, seeing what they had. I noticed at least 10 employees standing around talking with each other, only 1 other customer in the store, who appeared to be a Turkish woman, and she was being assisted by staff. Not once did anyone ever ask if I needed help. The icing on the cake was when I was taking photos of the inside of the store to show my local Sephora store. Mr. Stern Man in a Suit walked over and told me I could not take any pictures. I tried to explain that I wanted to show them to my local Sephora. He stared me down until I put away my camera. Needless to say I left the store. Sephora - listen up! This is no way to treat your loyal customers! And if you are a foreigner, do not expect to get any assistance. This store is not worth you time or money.

    Amen previous reviewer...WORST SERVICE EVER...I am not sure Sephora understands how horrible this…read morestore is. The way they treated me when you want to buy is SO different when I came back the next day less then 24 hours to return the UNUSED/ UNOPENED merchandise With the Receipt! I told them, I didn't even get it out of my bag and they said, sorry, you can only exchange. Called the manager, she was Beyond RUDE and actually lied, saying policy in Turkey!!! Called Sephora and right away and Lisa on the line from Sephora tried to talk to them, but, they pretended they don't speak English!!! AMAZING how RUDE and LYING with a straight face. BE AWARE. It is not the same service you get from any Sephora and really, I kinda blame Sephora too, they should check more often on who represents them. When I came home and used Google translate , the receipt said returns can be done within 14 days!!!!! Stay away!

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    Yves Rocher - cosmetics - Updated July 2026

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