Today I asked Adriana and Cori to help me with 2 pair of diamond earrings I own. I want to gift them to my friend for a graduation present from nursing school and her daughter "just because". They needed earring backs, cleaning and a box. Let me tell you when I say I received service with a smile! The level of gratitude I felt just for being there makes me a customer for life. So much pleasantness, and professionalism. I cannot see why anyone would go else ware for their jewelry needs. Thank you, ladies, for the best experience of the year! I will come back for the 'love' if not a purchase!!!!!!!!!!!!!!!!!!!!!!!! read more

Zales Outlet - Diamond earrings for daughter and mother - Jewelry Near Me - Waipahu, Hawaii

This is my favorite Zales!! the Ladies that work here are the best, they are helpful, kind and may i say patient with someone like me who can't decide which piece she wants even when i walk out not purchasing anything after looking and trying on. I love all the selections they have and if they don't carry it in store they order it for you and it gets to the store within the time frame they give you. Always the best quality and value at Zales!! read more

Brenda gave me AMAZING customer service. She went above and beyond in helping me with servicing of my ring. I literally spent no money there today and she was just helping me to give good customer service!!! My ring needed to be sent in and there was lots of confusion with paperwork due to the Windward Mall location closing down. I'd purchased my original ring from them with the protection plan. Then years later my husband got an upgrade of my ring. The protection plan was not inputted correctly. But Brenda helped me track down my plan and gave my the plan number for future reference. She could've easily told me no sorry I don't see a plan. She could've easily said I'm sorry there's nothing I can do. But she didn't she looked and printed a whole bunch of past transactions and really worked so that I wouldn't have to pay to get my ring repaired. Mahalo Brenda from Zales Waikele, TOP SERVICE!!! read more

I don't even know how this place has low reviews, these people are the sweetest! During these past few months me and my fiancée have been in there a few times to resize and engrave our rings and pick them up and the ladies working there were quick and so helpful and even remembered who we were after coming in just once or twice for a couple of minutes. Seriously the kindest people I usually don't leave reviews on anything but I was just so impressed with their service and hospitality in their store. read more

Brenda (I believe that was her name) was extremely accommodating and provided wonderful customer service to my boyfriend and I while we were shopping for a ring. She let us try on every ring I was interested in and was very helpful in answering all of our questions and giving us the time we needed. They even opened the doors 15 minutes early which was great, as we stopped by on our way to the airport. The ring I got is absolutely beautiful and the prices are very reasonable. Even the sale and clearance rings come with the diamond guarantee and other perks and many only have small visible imperfections. The one on my ring doesn't make a huge difference..I can't stop staring at how gorgeous it is! Love that this outlet exists and would definitely recommend stopping by. The selection is great. read more

Zales Outlet - The ring - Jewelry Near Me - Waipahu, Hawaii

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What can I say about this place? Wonderful customer service, very professional and always looking out for the customers needs and budget. We met a wonderful associate by the name of Cori. So if your ever in need for something small or big, you can always talk to Cori and the rest of the staff at Zales. They will be more than happy to help you. So thank you Zales outlet for becoming very dear, to our Hearts. Much love, and Aloha Shane & Irene read more

I needed a battery for my dress Watch but didn't want to drive all the way to Macy's at Ala Moana Center so I yelped jewelry shops near me and Zales was the closest to my house. It's located in the Waikele Premium Outlets and even though it has plenty of parking the place is packed with shoppers! Mostly tourist. The ladies at Zales were very friendly and were eager to help me. They not only changed my battery but helped fit my watch to my wrist by removing some links. While I waited I got some food and hung out a bit. I haven't been to the outlets in a while and was surprised how nice it is now. It has the feel of a big hotel foyer, or a Waikiki strip Mall. They have a lot of food shops and even a spot in the parking lot for food trucks. Over all I was very happy with the staff, their work and their price. Even though my links were a little tricky, I paid the price they quoted. I would go back in a heartbeat! read more

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After ten years together, we finally got engaged and needed to find the perfect ring. With the other reviews for this location and its main customers being tourists, we weren't sure what to expect. Fortunately, we were welcomed and felt comfortable shopping right away. The staff was friendly, helpful, and patient through the entire experience. When my partner described the type of ring she wanted, they let her try on every style. When none was exactly what she wanted, they worked with her to customize her ring. When she received the ring and it was a bit different from what we wanted, they scheduled an appointment for us to meet with their jeweler and we were able to make exact changes. With the payments, they took our information and we were approved within minutes. They also added coupons and discounts to our purchase. They let us look over each charge and made sure we approved it before anything was processed. It was all extremely thorough and a really positive experience. We now have beautiful ring that is exactly what we wanted. read more

Clean and cool with pleasant music. Staff is nice and knowledgeable. The prices here are competitive. Diamond ring selection is smaller than many places I've been to but they do have a nice amount of regular jewelry ie. Earrings, necklaces, watches etc. Like I said before the staff was very nice and extremely helpful/patient once we were helped. The only con I can think of is that I wish the store was larger with more selection. read more

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A special shout out to our favorite person - Kori! My daughter and I love going to this Zales outlet and while there are other jewelers we also go to, this location sells really nice "everyday" jewelry. Very tasteful, not obnoxious, and nice designs! Kori is so helpful! No pressure kind of salesperson, but able to always direct us to what we're looking for (ankle bracelet, diamond band, etc). She's wonderful!!!! Actually, the entire staff is great, but Kori is our girl!!! read more

TIP! Get your jewelry cleaned here! $40 (not the $80 reg Zales charges) and it goes to the same cleaner... That's a no brainer! You will get it back on either a Tuesday or Thursday and it usually takes a week! I shop the clearance section regularly because from time to time a real deal comes and you have to act fast! read more

No 'Mother-Daughter Bonding Day' would be complete without window shopping, if not out right buying stuff. After our hair appointments, we decided to check out the sales @ the Outlets. On our way to the Coach store, we thought it'd be fun to peruse the Zales counters. We probably spent 45 mins inside, trying on engagement rings/wedding sets & other jewelery just for fun. The sales staff were extremely service oriented. They cleaned Mrs. O's wedding set for free & gave her a complimentary jewelery cleaning kit. We walked out with great deals on a few things and appreciated the kindness with which we were treated. I LUV shopping with Mamason!!! read more

Personally, I don't think they belong at the Outlet Center. I didn't see a difference in price or selection from the other Zales I've been to on the mainland. They DID have a nice set of diamond earrings and I wear one in my LEFT ear. I bought a diamond earring set. After a few days, I wasn't happy with it, to I returned them and without a question, they accepted it back and refunded my Black Card with perfect ease. I'm back in the market for another earring, so I'll definitely return here. A great place for wedding rings, jewelry, earrings, and more. Next time you're looking for a gift for your loved one, come to the Outlet Center and check-out Zales. It's located in Waipahu, though on the good side of the highway. Safe, clean, well displayed, and at a reasonable price. The staff are more than able and willing to help you make that special decision. Accessories such as a diamond really says "I've made it". If you're reading this... you've made it and now can show it as well. If I helped you decide to come here and make your next purchase, please select a button below to let us all (Staff, my wife and I, and future customers) know your opinion. You should do a Yelp! review of your own to show your gem(s). Mahalo nui loa! ~Joey read more

Terrible service, no one helped me till alot later, and when i asked for help that person said i dont have the key. TERRIBLE CUSTOMER SERVICE!!! read more

This was my first stop at the outlet in Waikele. I purchased a necklace for my wife's birthday, but the chain was just a little too thick to place a previously bought charm. Being as the Zale's that I purchased from was a little further than this area, I decided to come to this place for an exchange. I called ahead of time and a sales associate told me that I would be able to complete my transaction at their location. The Waikele Shopping outlet seems to be under constant construction, but that does not appear to be affecting their business. Zale's was easy enough to find. There didn't seem to be many people staffed in such a high traffic shopping area, but I managed to be helped within a few seconds of entering the store. I explained my situation and within a few minutes, I was on my way out with a properly fitting gift for my wife. The sales associate was very nice and professional. I would recommend their service to anyone looking for jewelry. Thank you! read more

Wonderful service. Miki was fantastic. We were looking for a Tungsten wedding band for my fiancé and she was more than helpful. Not only was she friendly and patient, but she was knowledgeable and not pushy at all. I felt quite comfortable making the commitment to purchase. Thank you again Miki! read more

I was there today and received fabulous service. I purchased a ring at Zales (not at this location) but took it to this location today for warranty "service" and cleaning. The two ladies there were so nice , professional, and accommodating. I didn't have the warranty numbers I needed, and she called and got that information. She also cleaned my ring to perfection. While I was waiting , I was browsing and saw a few pieces I liked (I'm not even a big jewelry lover) and purchased a pretty diamond earring and necklace set. I was impressed by the prices , but the service the two workers provided today made it a wonderful experience. I highly would recommend this place for the service and prices. read more

I recently proposed to my girlfriend, without a ring, so we stopped by the Zales Outlet in Waikele to see what all they had. My fiancé loved their selection and quickly narrowed down which rings appealed to her. The staff was extremely helpful and assisted her with sizing and comparing each of the rings. They were also extremely friendly and went above and beyond for us. My fiancé was leaving in just 2 days, so they rushed the ring for resizing and she was wearing it they same day. She's so happy and the engagement ring is absolutely stunning. She gets so many compliments. Thank you Zales Outlet for all the help! (: read more

I've gotten great customer service from this location! I went in, was helped right away. I came to service my ring and was told it would be back on a certain day and I would receive a call and email. Sure enough, they did! I highly recommend this location. I was actually shocked they actually followed through. Same when I came back to pick up, there were a lot of people but I was still helped right away. I used to frequent the pearl ridge location. I always got crappy service since I wasn't buying anything. They never gave me a call back nor did my ring come in the day they said it would. They would make me wait very long just to come and ask what I came in for. Would you buy anything else if you were treated like that? I highly recommend this location. read more

On a shopping spree with my friend we decided to stop here since it was new (or so I thought) we found out they were their since February. I didn't get her name, but she was super nice. Greeted us and told us about the 50% off and the spring/mother's day sales. SO! We were just looking around and BAM! There was the ring. About 2 months ago I found a ring I really wanted on Zales.com (it was taken off the site the day after I found it) and I called in to stores around the island and they either didn't have it or had one left. BUT! It was here, for $60 less that it was supposed to be!!!! (so it was $129) -My bad. The ring was actually $240 originally. The Pearlridge store I called a few months ago told me they could only make it a size 5 at the smallest but this store fitted my ring for me! The lady even helped me out by suggesting that I buy the $25 LIFETIME protection plan, which covers re-sizing, cleaning and fixing incase diamonds fell out and such. She told me for re-sizing fee alone was actually more. So I go back in a week to pick up my perfect sized ring. Hopefully. read more

Waikele Zales is awesome! I have dealt with Kahala and Pearlridge stores and have never received such great service. I was about to give up on Zales completely, becuz i took my ring in to service and repair broken prongs and all the sales lady wanted to do was try to sell me on something else. She wouldnt listen, sent out my ring and didnt even have it fixed. Wtf, right. On the other hand my husband suggested we try Waikele Zales Outlet and Im glad we did. Cori, greeted us as soon as we walked in and her service was excellent. She went above and beyond to research my warranty, listened to my concerns. She seen the broken prongs right away, did a complementary cleaning of my husbands chain while we waited to complete the paper work. And most of all she didnt make us feel pressured to buy something. read more

Five Star Experience EVERYTIME! I love this store! Upon first visit I received help from Brandon T. He gave me the whole breakdown about the Persona Charms. He explained the differences with the charms and the insurance policies they have. But I have had nothing but happy experiences from the rest of the representatives that have serviced me when visiting the store. Mind you I have been there at least 4 times already. I recently received a charm bracelet with three charms from Persona, Zales as a birthday gift. I loved it! But I must confess I was thinking Pandora first. OMG, what a MISTAKE! Pandora is very expensive and you get what you pay for. But their products *CANNOT top the attention, detail, and lovely customer service you get from the store employees at Zales, Waikele. Which for me as an attentive diva, is a must. *Plus what I found out recently from Pandora. Is that if you purchase charms online and try to return any of them. You must mail the charm back, you cannot go into their local Pandora stores to return the item. You can only exchange it, or get a store credit. ARE YOU KIDDING ME! So you get take the product and re-sell the item to another consumer, and get paid for it. But you can't refund me back cash for the money I already paid. RIDICULOUS! Plus the "so called pre-paid shipping label that came with the product in the mail is worthless! The shipping used for the pre-paid label is "Parcel Post." Which means it will take a month just to ship back to Pandora. *But you only have so many days to return the item anyway. So why would I use the prepaid shipping label and risk the slow and cheap shipping speed they provide and probably not get credited for the charm I bought. Poor service & poor prepaid shipping service. I mean lets face it, Darth Vader's plane could get the item there faster. What I love about **Persona is they offer 1 year insurance policies for their charms. So if it breaks or chips, or maybe one of the crystals fall off, bring it in to the store and they'll replace it. Which is a BONUS for me! because accidents do happen. *All of their charms are beautiful, and they have a pretty good size selection. Plus they also have the Peanuts, Charlie Brown & Snoopy charms available! I love Snoopy & Charlie Brown So Cute! :)))) BTW, don't bother with the website because the pictures taken of the charms do the actual charms NO JUSTICE! They're much more beautiful in reality when you visit the store. Especially the "Rose Gold charms." I also uploaded some pics of my charms just to show how beautiful they are :) Happy yelping! :) read more

Zales Outlet - My charm bracelet, the first three charms are from the "Peanuts" collection and the fourth charm is the "Rose Gold" charm. So BEAUTIFUL! - Jewelry Near Me - Waipahu, Hawaii

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Walked into this store not expecting to buy anything, but sales representative, Gabriel, was so amazing!!! He really listened to what I wanted and showed me the PERFECT ring at an amazing price! He was extremely helpful and had an amazing personality. He even got my mom to purchase some earrings herself, again, at a great price! I would definitely recommend! read more

The young guy who worked behind the desk was awesome. Great customer service and he was very knowledgable about the products. My bf and I came in to fix my necklace. It needed to be welded since the clasp broke and I didn't want to buy a different one. Price was $32 and it took 2 weeks to repair. All repairs must be shipped to the mainland but that didn't bother me. The estimated date when the repair will be done is on the receipt. They called me that day. Came in and showed my id to pick up my necklace. My necklace looked good as new . I walked out happy read more

I love Zales in general! This zales had awesome customer service, and were very friendly! They did everything they said they would (like call me when my ring was done) and I thought they were great! read more

Awesome customer service & return policy.

What a scam!!! Lost my ring at the beach, and stopped by Zales at Waikele, since we were shopping there anyways. Found a nice ring, and OH WOW, there was a HUGE SALE!!! Original price: $280 40% OFF promo: - $112 10% OFF promo: -$16.80 My price with a HUGE discount: $151.20 A couple of days later we were at a different mall, I stopped by Zales there to see what the price for my ring was - $149 !!! No discounts, no bull#$%^, $149 !!! I hope you won't get fooled by their phony discounts. read more

Poorly staffed. 20 min wait, not even acknowledged by the staff. Seriously? If you have an average of 8 people in your store looking to buy, don't you need more than 2 reps? Especially if the average transaction takes 12-15 min. Super frustrating. You lost a customer. read more

I am absolutely disappointed in the customer service of this store. So my boyfriend decided to surprise me to get a promise ring before we leave for deployment. Found the perfect ring I loved also was sized. To not mention they did not have the ring on hand until after the purchase. I couldn't do anything but cry. So I asked how long would it take to refund the money I was told 24-48hrs. read more

Some employees are really nice but every time I went in there and was helped by one particular lady I felt un welcomed and it was almost as if I was an annoyance. Wen't to the pearlridge location and the girl apologized on their behalf when I said I had a bad experience. Won't be going to the waikele location ever again. Totally put off :/ read more

if I could give this store -10 stars I would, the staff working today sucked. treated my mom as if she didn't have money. we don't want your cheap sale items anyway. management should definitely fire and rehire. you guys just lost a customer and I'll be sure to let everyone know never to shop there. read more