If you're looking for horrible customer service and absolutely no concern for your jewelry needs, this is the store for you. Me and my husband made an upgrade of my ring in the Santa Rosa Mall store and took it to this store for resizing. I regret it 10 million times, I wish I would've done this with the store we bought it, but when we were going to take it there the store was closed. The manager in this establishment promised me the ring back in 6-8 weeks. Well, guess what? It's been 12 weeks!!! There is absolutely no concern from the employees or management to get me a precise status, I had to do a step by step of the request: "Call the jeweler", "ask what's going on", "ash when it is expected to ship".
First answer: "in two weeks" (8 weeks have already passed. Second answer: "it's supposed to ship next week" (after the additional two weeks passed). It is the end of that other week, the manager promised to call me back with an update (if it had shipped or not). Never received the call, I called back and she was gone for the day. They just don't care. So, if you have a wedding date, don't count on having the ring for your wedding. read more