Customer service was amazing. No complaints here. The line moved very smoothly. My food was hot and fresh. The only thing is I asked for extra sauce in the bag and didn't receive them. read more

Zaxbys - Grilled chicken Philly cheese sandwich with fries - Fast Food Near Me - Valley, Alabama

I love other Zaxby's but this one keeps failing. I try to get maybe a different set of crew members but I'm always disappointed. Today I ordered fried pickles, but these are not edible. This Zaxby's should have an overhaul done from top to bottom. read more

Zaxbys - Extra fried pickles - Fast Food Near Me - Valley, Alabama

Had an online order scheduled for 10:45 for my lunch break. Everywhere online says they open at 10. The app said I could only pick up inside. I walk in and was told they weren't open yet. I'm not sure what the issue is but my job sure doesn't appreciate me coming back from lunch late. I think they either need to update their info or be more on top of their stuff, but judging from the other reviews, that doesn't seem like its gonna happen read more

They will steal your money and tell you to call your bank. I ate there for lunch and when I got home I noticed my card was charged twice, she was having trouble with the machine when I was in drive thru. I called up there and the manager said nothing she can do, I should call my bank. I stated it was your mistake , why not give me a refund? she then again said to call my bank. They will charge your card twice and tell you it's your fault, now I have to waste time out my day and call the bank. They do not admit to their wrongdoings. worst customer service ever!! Cares nothing about their guest or our experiences. Not many restaurants in this area, I wonder why!! read more

I usually choose not to eat at Zaxbys due to my last experience here, but it's on my way home from church and I thought maybe it'll be better. NOPE .. WORSE actually. I went thru the drive thru and no menu items were displayed to order from. I knew I wanted boneless wings so I just order a bbq boneless wing meal, the lady was rude and asked how many, so I ask what do yall offer? no reply and then asked what drink.. so I answer and pull around and the fries taste as if they were reheated from last night with pepper all on them, the wings (5) were still cold in the middle so apparently they are microwavable and they weren't warmed up enough and the drink was carbonated with no taste. I would have went back but who does that now. therefore all 82 cats at the Big Cat gas station enjoyed that 15$ meal. DO BETTER! this is why I drive to opelika and get food instead of Valley. read more

They were so rude the ladies were yelling at us. We said our order I do not know how many times they still did not hear us and when they did not hear us they would yell at us. read more

Every visit here is consistent. I tend to get their Zalads. I've tried the Cobb and the House Zalads and they were pretty good. Vegetables always fresh and chicken always pretty hot. The service is consistently fast. I've never had to wait more than 5 minutes for my order. The restaurant is consistently busy. read more

Zaxbys - Fast Food Near Me - Valley, Alabama

I would do NO STARS if possible. Service was terrible. I had to wait 10 minutes just to order because no one answered at the speaker. I was the only car. Pulling up to the window, the workers were not greeting. I ordered a 4 tender meal and wanted to substitute my cole slaw with extra fries but was told I cannot do that. My fries(which had no seasoning) and toast(2) were cold, I received 4 very tiny tenders(small enough for a toddler to hold) NO zax sauce. Very dissatisfied and will not be coming back. read more

the Mr. beast box was reaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaallllllllllllllllllllly good so was the number 4 read more

nobody wants to work anymore. pull up at 8:50 and they take our order and pull up to the window they tell us the fryers are down bc they shut them down early read more

The service at this particular location has been terrible every time I come through the town of Valley. I travel from Atlanta to Auburn every few weeks so I tend to use mobile ordering quite frequently. Since the launch of Zaxby's mobile ordering, I have used it twice at this location. Each time the food was not prepared, takes FOREVER to prepare, or it has not been the complete order/correct order. The ambiance that this location gives off is that they lack the customer experience for caring and a culture of reliability and satisfaction. I recommend straying away from this particular location. read more

i waited until today to post this because i was mad but service here sucks i ordered last night at 727 was asked to pull in parking place so i did counted around 20 cars get food tried callimg inside 5 times no answer so at 752 i try going in all doors locked just so happen someone was coming out so i get inside the so called manager seen and and immediately grabs my food that had obviously been sitting and said i was on my way with it. i asled what the issue was i ordered nothing but chicken she just looked at me shrugged her shoulders amd said mmmm i said mmmm what does that mean she said nothing. i took the food but it was nasty fries not hot soggy just bad service all the way around and bad part is i said i want be back and she said ok no problem!! not even im sorry!!! dont support this business!! read more

This Zaxby's has a habit of closing early, and NEVER having shakes . They always have the excuse "we are sold out and the rest are frozen" this is the same excuse every time I come at any time of the day. On every site it states they're open until 10pm yet they will close the drive through at 8pm. When they do have shakes they have attitudes. The drive through hours clearly state 10pm. Worst Zaxby's in the area , and food is almost always cold . Can we please get new management. read more

I ordered the Cajun Chicken Meal and received it quickly. It was hot and the taste was great. I will be going back read more

Zaxbys - Fast Food Near Me - Valley, Alabama

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This was the worst experience ever, went all through the drive through just to find out their out of chicken, and then couldn't get out of the drive trough. Guthrie's officially owns Valley, Alabama and Zaby's is just trying to lick the scraps off the ground. Wouldn't be surprised if the next day Zaby's has ended up like their next door neighbors, washed up and closed down. read more

Arrived at 8 PM Eastern Standard time on a Friday night. Entered the restaurant and noted 8 people waiting on their order. Three vehicles in the drive through. I stood at the counter and was not acknowledged for five minutes. Took over fifteen minutes to get my order. Rest room dirty- yep Drink station dirty - yep Tables and floors dirty yep Food cold. Yep. I noticed four of the people who placed to go orders came back because of issues. Keep driving to another restaurant! read more

The worst. I don't know what the bad taste was but it was on the fries and the chicken. My sister and I both stopped eating the food we bought. Now just waiting for the sickness to creep in. If I get sick, this food will be checked! Promise! Staff was completely unprofessional. Couldn't even hear myself order due to all the horseplay and laughter in the background. This place needs some management. read more

Always great! Fast nice staff. The food is always accurate and hot. seems freshly cooked- most the time it is too hot to eat until I get home! read more

This has to be the worst Zaxby's I have ever been to. None of the tables had been cleared or cleaned. The floors had not been swept and the coke machine's ice tray was so clogged that it was raining onto the floor, causing a huge flood that covered 1/4 of the dining area. The bathrooms were cleaner than the main dining area. read more

Yes, there is a wait as with all Zaxby's, but the food is cooked fresh and is superb! The salads are absolutely wonderful! My family eats at this Zaxbys nearly every week and it is almost always clean and the food delicious. read more

If they have the food that you need there it most likely will be good but from my experience they've been out of milk shakes and one time they were even out of chicken !!!I think they need to get it together read more

I would never come back to this zaxbys again. The one near our house is better than most steakhouses but this one made McDonald's look good.

I stopped in this Zaxby's on the way in from Gulf Shores headed back to Georgia. The next two days I was extremely sick. There's no way to prove it's from this Zaxby's, but I had cereal for breakfast and a sandwich for lunch so more than likely Zaxby's is the culprit. Because of my experience, I won't be going back to ANY Zaxby's. read more

I went thru the drive thru on 7/7/15 and picked up dinner for my husband and myself. We took it home to eat. I had ordered a salad. As I was eating my salad I found a pair of rolled up gloves in the bottom of my salad. My husband went back to the restaurant to let them know what had happened, they reimbursed him for the salad and said they would have the manager to call. As of 7/17/15 we had not received a call from the General Manager, when I asked to speak to the Manager, it was though I was putting them out. They were rude and I guess they do not care how they are running their business. As of today we have heard nothing from them. We will never go back to that Zaxbys again. read more