I sat in the drive through for 15 minutes before they even sent the tube back down from the person…read morebefore me. Not 15 minutes behind the car in front of me, but 15 minutes at the station waiting for help. Once I finally got someone there was no apology about the long wait. Overall I spent 25 minutes just to get some money out of my account in the drive thru.

I switched over to MACU almost a year ago and every time I got to this location or even call I…read morealways get the best service from everyone working. I recently had a problem with my account and I talked to Rickie and she was so kind and happy to help me ! She made my day!

Well, I was going to open an account at the Hildale, UT branch because it is the ONLY bank out…read morehere, which leaves me stranded many xs until I have the time to drive all the way to St. George. But the lady at the side desk (not the front desk teller) was so rude when I walked into their little office inside Bee's asking about ATMs that I feel discouraged to do so. Then, I just read through a bunch of Yelp reviews and have now concluded they'd likely be a nightmare to work with. When it's something as important as your money, I don't know why they have so much slow/lazy/rude attitude towards their customers. I'll stick with my banks. I really wish America First Credit Union would get a branch out here!!

I walked into this credit union intending to open a new account with a substantial deposit. I gave…read moremy name at the counter and was told it would be "just a second." Thirty minutes later, I asked how much longer it might be. The answer? "Could be five minutes or another hour." When I spoke with the manager, I was told I could make an appointment with a teller who was "returning from lunch in a few minutes." I asked for clarification--"So that teller, when they return from lunch, will be able to help me?" The manager's response: "I don't know. If they get in a car crash on the way back, they won't be able to help you." What kind of professional response is that? Completely irrelevant, insensitive, and ridiculous. I came ready to bring significant business to this institution, and instead I was treated with dismissiveness and nonsense. Never go here. Take your money somewhere else where they value their customers' time and business.

My grandmother and mother opened an account for me with this credit union when I was a boy. I've…read morebeen with them for years! Had a car loan with them a few years back and had a very positive experience! I like their new location in Cottonwood Heights. Beautiful building and the tellers were so helpful and friendly! I needed money wired from my account to complete a purchase of a condominium. I thought it would take a few days to wire the money. But to my surprise, it was received the next day and the title company was able to complete the transaction and close the loan that day! They completely understood my situation and did everything they could to help me with it! They bent over backwards - knowing that I could save some money if I closed early and they made it happen! I was very pleased! I love this credit union and would highly recommend it!

From the owner: Do you want a better way to bank? Visit Utah First Credit Union in Cottonwood Heights. We've been…read moreserving and supporting your community for more than 80 years. Partner with our bankers or loan officers to manage your money, start a line of credit or supplement your savings. We'll help you get what you need at an affordable rate. This is how we are Practicing the Art of 'Yes'.

They are always so painfully ssssssllllooowwww. What would help is if they had the forms to fill…read moreout in the waiting line so we don't have to take time at the cashier to do it. The drive up window is never open so I have to stand with a cane for an eternity. It blows

Open 9-6, fast service, polite…read more The manager on duty (tall, fit white man..I know, generic in Utah LOL) came over to say hello, joked about me getting my big bucks back ($10) and where I was going to spend my money. I like those that take the time to step away from their desks and speak to people. The line went quick, only 2 people ahead of me and I was in and out of there within 7 minutes.

Aside from seemingly to have nearly no bankers (anytime I've tried to set appointments they have…read morebeen weeks out) this branch is good. They even have someone that greets you literally the second you walk in the door and asks how they can help you.

Wow!!!. They are the worst to deal with. We have a dozen business and personal accounts with Chase…read moreBank and cant ever get ahold of anyone at all to find out anything and then out of the blue we get a letter from them saying they have reviewed one of our accounts and will shut it down in 45 days. We tried to get a hold of Kaden Marble over and over and over again and left messages and texted him to no avail. And the feedback we got was I have to see what is going on. WE have also called in and all they say is we dont and wont tell you why we are closing it down and I made a statement well maybe Ill close all of them down and they just said that is your decision. They are so grateful for everything that we pay out to them every month apparently that they just dont care. WE are switching banks and will end up closing every one of our accounts down. Great bank to stay away from

This has got to be the worst and most annoying bank I've ever been to in my entire life. Not…read morenecessarily because of the employees but the setup that they have there. When you find the bank in Walmart all you see are like 3 or four stations with a phone, tv screen, and a tube for you to place things. There are no humans in view When you first walk up, it's not entirely clear what you are supposed to do as the screen stays off. I had to ask the person next to me what to do (later I discovered there are instructions in the station). You have to fill out a form and put it in the tube. Once you do the screen pops on with a teller that's sitting somewhere on the other side. You then have to painstakingly try to communicate with them through a speaker that's far too quiet (or pick up the phone, which isn't all that much better). It took nearly 10 or 15 mins just to have a check deposited. I'm not sure what this is all about, and I'm not sure if it's always been like this. It's like they either thought the bank was located in the Bronx and wanted extra security, or they made the change during COVID, and have since realized they far over engineered a "solution" to covid interactions and now that it's over have to keep it in place because it costed way too much money. Whatever the reason is, this was a very poor decision made by America first. When dealing with money, often large amounts, I want to be dealing face to face with a person. I will be doing what I can to avoid this location in the future

The teleconference tellers are the absolute worst. Takes forever, misunderstandings are common…read more Basic communication becomes a huge issue. I hate this branch.

So tired of this location. The drive thru and lobby are slow. Employees don't want to be there or…read morehelp anyone. If I didn't have a credit card from there, I would just switch to another credit union or use online banking.

I was near my office and needed to go to the bank and found out my bank had a branch near by, so I…read morestopped by and Claudia, very professional, and helpful, she went above and beyond to ensure I was taken care of. She helped me with my credit card, and account management. She walked me through everything, and explained everything to me. She made me feel like family. She made me laugh, and that was everything. This will definitely now become by go to branch when I need help and stuff. Claudia you're a blessing and I really appreciate you, and will definitely recommend you to my friends, family and colleagues. Keep up the amazing work. Thank you. The inside was very clean, and spacious, and I loved how everyone says hi to me when i came in, I felt welcomed. See you guys soon

It was very busy when I walked in. Lots of people needed to cash in checks and talk to bankers…read moreabout various loans. All the bankers and tellers looked very professional and friendly as usual. This location is far from my usual location in the Millcreek area, but I was in the Taylorsville area and had time to get some of my questions answered about the Propel American Express Card and a savings account. I was helped by Maggie Hernandez and she did well beyond just answer my questions; she related to me, told me about her personal experiences, and gave me all the time I needed with no sense of hurry or rush even with a full bank of customers. Maggie also went above and beyond to give me more than what I asked for. For instance, she printed me the information for the credit card and gave me extra pamphlets about credit (which I never received when I opened my first credit card with Wells Fargo)! Maggie even told me about possible future actions I can take that she personally took and what the pros and cons were due to those investments. She talked to me not like a customer, but as a friend. It was comforting to speak with her and not awkward to continue to talk to her. I've been to a couple Wells Fargo's around Utah, but I've never had such great service as this Taylorsville Wells Fargo. At other Wells Fargo's, I usually just get the information I need with polite service and that's about it. I have Maggie Hernandez to thank for all this insight into "adulting".

don't ever get this bank! it's the worst bank ever!! they take money off your account without…read moretelling you and they start saying its to cover a fee. which i had to pay almost $200 because suppostly i went over my amount of money which i had a thousand in the account & i was trying to close my account & took out all my money & they come up saying i went over my account money!! real bad!! probably the best bank is "america first" this bank sucks... they charge you by having money in there.

What I can say, is that they actually have decent hours in Saturdays unlike other banks I've worked…read morewith. While here this particular day, things seemed to be moving pretty slowly, with a large line. But that's not totally their fault, though having another cashier or two would have been nice

When you walk in, if they ARE available to help you at a desk, they won't invite you over or let…read moreyou know they are available like they do at other branches, so you're left there waiting until you approach them