The hotel is in a good location. It is easy to walk to lots of restaurants and stores. The hotel is…read moreclose to the train station and an easy walk to there. It is also an easy drive from the airport. I stayed for three nights while in town for work. Check in was easy even though I had to wait a bit for my room. My room on the 5th floor was comfortable temperature wise but my colleague on the 9th floor could not get her room cold enough. The room was large by European standards. I had a very large bed and it was comfortable. There was a small television in the room. The bathroom was compact and only had a shower. There is a container that has hand soap at the sink and a container in the shower that is both body wash and shampoo. That is the extent of the toiletries. My big issue with this hotel was the speed of the internet. It was painfully slow, when it was even working. Super frustrating because it kept going in and out. I tried to talk to my husband through a Wi-Fi call and we ended up giving up because he couldn't hear half of what I said. I asked at the front desk and was told I should switch over to a second network. It was just as bad. So, decent room but horrible internet.

Luxe lodging. Located in Japan Centre of Dusseldorf and…read morewithin 10 minute walk from Dusseldorf's Hauptbahnhof. Luxuroius lobby and friendly staff await you. High end bar and steakhouse in the lobby. Corridor leads to a high end travel shop selling Tumi and Bally bags. Rooms are a bit older and are in in need of some more modern paint swatches, but hey the place is still nice as heck. Free parking. Great food choices surround the hotel in all four directions. Great customer service. Sheets are turned down for you in the evenings. I felt like I was a pretty big deal.

Eine erholsame Nacht im Ruhrgebiet: Nettes, sauberes Hotel. Bin mit meinen beiden Kindern unter 12…read morehier gewesen. Wir bezahlten nur einen Erwachsenenpreis.( Die Kids waren kostenlos.) So war der Aufenthalt preiswert. Allerdings bekam ich gleich einen Meldezettel unter die Nase geschoben, der wohl nur dem einzigen Zweck diente, herauszufinden, ob die Kids wirklich unter 12 sind. Das war ein bisschen ätzend, aber verständlich.Das Zimmer war sehr sauber und praktisch eingerichtet. Es war ruhig. Das Frühstück ist sehr reichhaltig und viele Speisen waren sehr lecker. Das Hotel ist gut zu erreichen. Parken ist kein Problem.Würde jederzeit wieder hier übernachten, wenn ich wieder in der Gegend bin.

This is hardly a two-star hotel and no where near a 4-star for the following reasons:…read more The hotel has been bought by Sunday and no one had informed me via email whatsoever. I came from airport on a taxi and we were keep looking for Mercure Hotel sign for over 30 minutes, which was very frustrating. I learned communication is one of the worst things at this hotel. Rooms are very old, no fridge, no bottle water when you arrive which makes you to go grocery shopping as you arrive which is ridiculous. Bathroom is moldy, no trash bag inside the trash cans. No phones inside the room to communicate with the reception, no piece of information about how things are working in this hotel. Staff at reception were Ok but oh my lord, the breakfast area staff beyond rude. More specifically the chubby guy with black hair. He has his own rules and as soon as you don't speak German he gets more rude. He is very entitled and bossy and gives you the impression that you paid the hotel to have him to boss you around. Breakfast was served until 10:30, and since I was jet lagged and on vacation I was going usually after 9am. One day he said he took the milk because " breakfast time is over at 8:30", the other day he took the cream cheese away. One morning as I walking to seat at a table, he loudly called me out and told me he wants me to seat at the front. They are very condescending as well, when I expressed my concerns to the receptionist, they would change their attitude and words and blame it on miscommunication. I stayed EIGHT nights and every morning the chubby black haired guy would ask for my room number while I was observing him he was not asking from German speaker guests. All and all, this was my first and last time staying at this hotel. They know nothing about customer service and they would ruin your vacation with their horrible service.

Nice rooms for a very fair price. The breakfast goes extra, but it is worth it: room with breakfast…read morefor 78€ a night is good for Düsseldorf. Unfortunately we had to move to another Mercure hotel to get diner - the worst I ever had. If there would have been a possibility to get diner here in this hotel, and it would have been as good as the other parts (room, breakfast) then I would probably have rated this hotel with 5 stars.

Stayed in hotel for one night during a weekend of Christmas Market exploring in Cologne…read more Hotel is a little bit hard to find and is located in a quite residential area. Parking was also confusing as there are no signs pointing you in the right direction. It looks like they revamped an old apartment building to create the hotel. Room was small but comfortable and bathroom was tastefully done. We even had a balcony which was nice. Hotel is about 15-20 minute drive to the center so I would not stay here without a car. Staff was not overly friendly. We asked them about parking near the markets and was pointed to a flyer. Elevator should be replaced, it is very old and kind of creepy (you can only be three people). Overall not bad if passing through especially for the price but I would probably not stay again.

Das Hotel ist sauber auch die Bäder und die Zimmer sind ganz gut ausgestattet. So hat zB die…read morebusiness Lounge gleich eine Art Wohn/Esszimmer incl. Küche.bon außen kein Brüller und etwas abseits von Köln.nettes Personal

My hotel in Oberhausen Germany is very clean and upscale. The rooms are beautiful and the staff is…read moresuper friendly. This is my first time time in Germany and it was special.

The room was clean, however it's old and it use to be a smokers room so that stale smell is in the…read morecarpet and curtains. 1st problem was that the A/C didn't work for the first 3 days (we were here for 6 days), Once fixed it went from one extreme to the next it was stuck on the lowest setting possible. if you want something from the bar you literally have to go looking for someone to take your order and if there was someone in the bar they just didn't take your order you had to tell them you needed service. The majority of the staff wasn't friendly. The only person was decent to us was Andres. Do yourself a favor DO NOT STAY HERE!