PANC were my own pediatricians, and now they are my daughter's. I have nothing but respect and…read moregratitude for the way I was treated as a patient, and the quality of care they now provide my daughter with. They're friendly, compassionate, extremely knowledgeable, and they've saved my ex's other baby from a fever situation. They treat my special needs kid with so much love and attention to her needs. We see Dr Markley and Dr Kim O. Because of this practice, we aren't afraid of seeing and trusting doctors. In the opinion of local doctors at PVH and in UC Health, this is a clinic they send their own kids to! I couldn't recommend them more highly.

I do not recommend taking your child here. My son went there the first two years of his life and I…read morewas NOT impressed. He became terrified of the place and absolutely hated going, the last straw was the nurse who gave him his shots yelling at him in his face because he was crying and scared. Don't bring your babies here. His current pediatrician office he loves and is excited to go. This place is not interested in making your child comfortable they just care about making money.

Kind staff, fairly easy to get a soon appointment scheduled. I really like that they have walk in…read moresick visits on Saturdays.

Great for same day appointments, otherwise not good. Rude staff, not interested in helping…read morechildren. Rude providers that downplay real concerns that were addressed appropriately by other providers somewhere else. As much of a hassle as it is to change pediatricians, it is worth it! Find someone who cares and is not only after money. For a pediatricians office they sure don't care about the welfare of children, my experience was they are only after money.

We've gone to the youth clinic for seven years now. Their providers are mostly wonderful and…read moreknowledgeable for the most part. The customer service, however has gone downhill. They no longer have a phone nurse triage line. If you want to be seen for a sick visit, you will not be able to get an appointment, so you need to go wait with the rest of Fort Collins for two hours at the urgent care. Their staff seems to be in pure survival and self protective mode ever since Covid, and seem to have forgotten polite customer service skills. We will keep going because we are still appreciative of the medical care that our children receive when they are able to be seen, but it's basically impossible to be seen if they are sick unless you wait at the urgent care, and be sure to set up an appointment for anything else several weeks to months in advance or you also won't get an appointment there. They switched up their online system and are no longer sending text reminders. If you show up to an appointment at the wrong location, even if you are early and could make it to the other location, they will cancel your appointment and you will have to wait several weeks to be able to get a new one unless you personally reach out to the provider and talk them into sneaking you in for an urgent matter Hopefully their management can get a hold of all their peripheral and customer service issues, because they have several unhappy customers. I looked on the website to try to find a management contact information so I can address my concerns directly, but I couldn't find anyone to email and unfortunately couldn't wait on the waiting time that I had to talk to somebody. So I'm posting a review here instead. Good overall on the medical care, but below average on the accessibility and customer service to get medical care. Hopefully they can get some good management in to troubleshoot all their issues so we can get back to what the Youth Clinic used to be!

I have taken my kids to all of the clinic locations. I have enjoyed connecting with so many of…read moretheir providers. It was also a nice surprise when I had my second kiddo at PVH that the doctor that came to check in with my new baby was a familiar Dr from this clinic. I love that they have an urgent care so the records stay easily connected.

AVOID THIS OFFICE UNLESS YOU ENJOY TERRIBLE CARE AND SURPRISE BILLS!!!…read moreWe brought our son in for an ear infection. After spending the shortest amount of time possible, the "doctor" claimed she couldn't see the infection, gave us some drops and sent us on our way. We went back the next day when he was miserable to find out that there actually was an ear infection. This doctor gave us the correct medication. We self paid at the time of service (if you can call it that) before both visits. Imagine my surprise when we received two additional invoices! I've called twice for an explanation and was told both times to speak with a supervisor, who hasn't been in the office either time I called. When I went to the office for an explanation because a supervisor doesn't seem to exist, I was told that they can collect the money, but they can't explain further and I need to speak with billing. How convenient!

Staff cares for the children that need their care! Excellent!! Very knowledgeable and helpful.read more

Vanessa was so helpful in correcting a billing error while taking steps to remove deleterious…read moreeffects on my credit and identifying resources that will help me and my family in the future. Everyone makes mistakes in business, but the great ones turn them into positive customer experiences! Thank you!

From the owner: The Youth Clinic specializes in comprehensive pediatric care for children from birth to young…read moreadulthood. Our expert team of pediatricians offers a wide range of services including routine check-ups, immunizations, behavioral health support, and chronic illness management. We also provide specialized care in areas such as asthma management, ADHD treatment, and nutrition counseling. On-site, we have a Pediatric Psychologist, Registered Dietitian, Developmental & Behavioral Pediatrician, Lactation Specialists, and an Occupational Therapist. Our state-of-the-art facilities, including on-site lab services and hearing and vision screenings, ensure your child receives the best possible care at every stage of their development. Visit us to experience our commitment to your child's health and well-being.

Best pediatrician ever!!!! She listens and actually talks to your child. She explains everything…read morebefore she does anything and makes the child very comfortable. She is extremely caring and actually takes time with you. She only works a couple days a week so she is a little hard to get in to but worth the wait !!!!!! The office staff is really professional and helpful too. Update: 12/26/17 We have seen Dr. Mead for many years. She is still the BEST pediatrician ever. We had an insurance change and had to go to another doctor. The difference with Andrea is she loves kids. She treats them like humans and is incredibly caring and on of a kind. She listens and doesn't rush you. We ended up changing the insurance and going back. She is now at UC Health in Loveland.

Sad to find out (actually not find out from the office which would have been a professional…read morecourtesy) they are no longer in business. I wasn't given a heads up to this change after being a patient of 10 years. Fortunately, my doctor is still around but WTH!!!! A heads up to get my records ahead of things. SO disappointed in the Healthcare industry. Fortunately, I can go to my same doctor but a little notice would have been the right thing to do.

I have scheduled appo for today. I was calling to schedule a flu shot. I found out by going to the…read morewebsite that they are permanently closed! They never notified me that they closed . Niw I can't get prescription refilled. You are supposed to contact clients thru an email or something. I schedule my appointment six months ago . I have never seen a doctors office close down.

So sad to leave this review as we have been working with our Doc here for many years, but we will…read morebe leaving her care now. Since the switch to the corporate "Village Medical" things have gone badly downhill. Getting appointments is a challenging process as all phone calls go to third parties not even located in the US. You can never speak to your local staff or office personally. Today I took my toddler in for his appt for an acute sickness and they turned me away because we are in between insurance plans. Although we were happy to pay out of pocket that is against their policies. This tells me they care more about getting big bucks from insurance companies than in caring for their patients. Not sure where I can take my sick toddler now, since we are refused care. As you can see from other reviews nobody is happy with Village Medical and the docs here should find new clinics to practice at asap since all us clientele are going to be leaving due to the poor administrative and customer care. Carrie Reynolds, let us know where you decide to move your practice and we'll follow you there!

This practice doesn't care about their patients. They are the slowest to return calls for any…read moreoffice in Fort Collins. Their administrative team can't seem to process medication orders for months. Very disorganized. Nurses there are calloused and rough. They don't listen to the patient. Their minds are closed as they already think they know everything. No compassion, no empathy, nobody does more than the minimum required. Just say no to Timberline office.

My surgical experience last November 2025 was a positive one. I had a non-emergent hysterectomy in…read moreSurgery South and stayed in the short stay unit for 2 nights. Everyone was professional and kind - the receptionist at check-in, the MA, the anesthesiologist, the pre-op nurse Julie, the nurses in Short Stay, and the man who transported me to my car. The nurse who wheeled me back to the OR even made me laugh before I was out. I truly felt cared for and treated with respect. I liked the atmosphere so much that I decided to volunteer here.

The ER doctor spoke over me. Dismissed me. Did not read my chart. He also walked out of the room…read morewhile I was speaking to him. The nurses refused to give me information off my own chart. I have new onset right hand numbness and complete loss of proprioception and tingling. I have spent the last three weeks trying to get any help from anyone within UCHealth and I cannot get any care nor assistance. Managers and patient advocates hang up. Doctors ignore test results. Save yourself. Go literally anywhere else.