Dined at 3 Palms for the first time on our recent trip to St. Thomas. Nice place, venue is upper level in a building next to the marina. We arrived a bit ahead of schedule, so we opted for the bar and had a couple of cocktails. Nice speciality cocktail list, decent wine list.
I normally make a few observations about our server, but I cannot in this review because we didn't really have a server. Service was chaotic,some times the waiter, some times the bartender, some times the manager, some times the hostess... it was a circus, with us having to repeat orders already given to another staff member because there was no communication between the staff....
It wasn't crowded, the restaurant was only about 50% full. The service chaos often resulted in dirty dishes left on the table for 15-20 minutes. We were also told at 8:30pn "the kitchen is closing is 15 minutes"... the restaurant is open until 10:00pm! Comical... so the food was rushed out, I assume, in time for them to lock the doors at 10:00pm.
The food was decent enough, but the quality of the food didn't make up for the incoherent system of service. The service was a real downer, tough to justify the prices when we're just a party of two and the staff was fully engaged in entertaining other large tables.
The food was good, but we don't need to go back. For the price, much better places on the island! read more