This place has multiple things going wrong, : 1. I made a walk in, I tried to call earlier that day and there was no answer, I saw online that they had multiple spots open with multiple people so I figured it wouldn't be a problem to accommodate me, at the get go the lady at the counter was downright cold and rude, it was as if she was so irritated that I walked in, her demeanor was totally unwelcoming. At the entrance the place seemed neat and it misled me into thinking that would be the case throughout the salon 2. I needed to get waxed, the room I was taken into was just so stuffy, stinky and unclean. I told the lady who was to do my waxing that I was happy to wait till it got cleaned or to go into another room that was already prepped for waxing. Both of these requests were denied with some excus like the person who used this room didn't clean up after themselves, the other room is being used already etc, the lady Ms.Kanta who was doing my waxing seemed okay and I had already spent quite a bit of time trying to get this done so I decided to continue the service thinking it might get better once the room cools down and the air is circulated. It took forever, I was a sticky mess with leftover wax from my arms sticking over the cover paper on the bed at multiple spots and the room kept getting hotter, it was a good 76F, with no ventilation or fan or ac for 30 mins by the time I got done. I also noticed in the meantime that the paper was laid out on a VERY dirty bed. I requested to get out for upperlip waxing since I couldn't take it any longer in that stuffy room. When I got back home I noticed there was still leftover wax at multiple spots on me, one waxing bruise and one wax burn, not to mention multiple hairy spots that have been missed, so looks like the service sucked too. I requested to speak to the owner to convey my feedback and to ensure future customers are not impacted with such a poor experience. I was told she would call back and my number was taken. I am still waiting for that call. I tried reaching out to the Santa Clara location today and was told she is at the Sunnyvale location, I called the Sunnyvale location and was told she isn't available and yet again promised a call back. This place seems to be popular for threading services and that area near the entrance seemed well maintained but that's about it. Will update if I ever get a call back from Ms.Ritu Definitely do not recommend waxing services here. read more