Yesterday morning I woke up to our upstairs A/C unit not working. I had called a few companies but they weren't able to come out same day. Interestingly enough, I opened my door and found coupons from A/C Experts for free service, 15% off for front-liners and healthcare workers and a few other offers so we gave them a call. The technician came out and when I explained what was going on and the fact that our unit had previously had a Freon leak he advised me that we needed to replace our upstairs system- without even taking a look at it. My husband was busy on shift so I was left to handle the situation (knowing nothing about HVAC) and with it being 116 degrees with 3 children, in desperation for keeping them cool- I asked for pricing. The technician came in with pricing and I was told I had 2 options, one being $11,500 and the other $6,000 if I paid cash. I started to pull out my debit card and was told it needed to be in actual CASH and was asked if I had it, I told him I don't have that kind of cash on hand so he said it would be $6400 if I used my debit card. It was in that moment that I realized I was uncomfortable and told him I really wanted another opinion before I proceeded. He then said he wanted to take pictures and take a look at the unit and when he did that he told me my units were mismatched (never been told this before) and this would be an additional $300 to fix. I also mentioned the coupons from the flyer I received that morning (15% off for front-liners and healthcare & free service call) and was told the price I was offered was better than the coupons and was charged $65 for the service call. Later that evening, another company was able to squeeze us in and came out an hour later. When the new technician arrived, he turned off our downstairs unit in order to tell which unit was malfunctioning and I quickly realized the technician from A/C Experts quoted me on the WRONG unit!!... The new technician assessed our unit and found the compressor was dead, he was able to replace and recharge the unit- a much more cost effective solution than replacing the entire system. Quick recap: 1. The A/C Experts technician did not even assess our units before saying they needed to be replaced. 2. Did not honor the "coupons" from the flyer distributed that morning. 3. Quoted on the entirely wrong unit/system. 4. When the units were "assessed" it was the wrong system and we were told they would need to be swapped out resulting in additional charges and fees. To say that this company is practicing shady, fraudulent business would be sorely understated.... read more