My dog was showing symptoms of melena (back tar-like stool, diahrea, persistent vomiting every 3 hrs, low energy). Visited Glendora Emergency initially out of concern of the low Yelp rating for Access. Glendora did the bloodwork and X-rays, and prescribed metronidazole. The first 5 days on the med suggests she's getting better. However, the symptoms returned a week later and she stopped eating for 3 days. We then visited Access. Same initial process (bloodwork, X-ray). Finding nothing, and to pursue the root cause, ultrasound is suggested as it's the next step in the process. Like many I was hesitant at first. Symptoms continued so I brought her back the next day for IV treatment and ultrasound. Early evening I contacted Access and was expecting another diagnostic recommendation. But to my suprise they identified the root cause, acute pancreatitis. I was so relieved and grateful for their efforts. I thought the metronidazole caused my pet to stop eating, but the Dr took a bigger picture approach and was able to ID the root cause. Appetite enhancer, pain med, and probiotics were prescribed. And in both visits, refunds were issued for some of the estimates which was already paid. This demonstrates some level of honesty and integrity. Within a week, the symptoms began to subside. The stool went from black to brown, watery to soft and now solid. No more vomits or pain. The experience improved my perspective and opinion on vets. Yes, you may find out what the issue is through googling, but they still have a process to follow to identify and confirm the issue. In the end, it's all worth it. read more