After over 10 years as a customer - I cancelled my trach service - all I have left is my recycling can. I had mixed results with ACE, mostly good over the years. When I had an account and when I never changed anything, my service was good and consistent. Whenever I changed anything, they couldn't get it right and it was like a 3 Stooges movie. And customer service was bad (see details below). I'm being generous and calling them out as 3 stars. GOOD: 1. Service is good if you never change anything. 2. The cost is competitive with other trash companies like Waste Management and Randy's Sanitation. 3. The weekly truck drivers were always really nice to us. The front line workers were cool. BAD: 1. I switched to 2 large cans for the summer and they brought the extra cans - twice! The billing was wrong too. They kept charging me the wrong amount. 2. I switched to 1 small can and they came to pick-up the old cans - twice! And they kept charging me the wrong amount - again. Disorganized. 3. They wouldn't answer the customer service number so I got frustrated and drove to their office (one block south of Bunker Boulevard). They called a manager to reprimand me when I used the word "b*llsh*t" to describe their crappy phone customer service. For a garbage company, I thought they were a little overly sensitive about such a mild, milk toast word. Apparently, using the word "b*llsh*t" is "abusive" according to ACE Solid Waste. Goofy. 4. The recycling truck driver dude wrote me a warning for putting a 30 pound chunk of aluminum (from my old AC condenser) in my big recycling can. He told me recycling is only for "clean" household waste and I should go to Alter Metals and get money for it. I told him I just gave ACE cash money (the aluminum), its equivalent to 100s of stupid soda cans, I don't want money for it, I just want it to go to the right place and get recycled. Apparently, they don't want to pick-up anything that's worth money. Silly. 5. I left a bad review on Yelp and they actually went to the trouble of complaining to Yelp Headquarters in San Francisco, California and they had my review removed! Thanks for trampling my freedom of speech, ACE. For a garbage company, I thought they were a little overly sensitive about criticism. And I thought they were a little insensitive to my freedom of speech. Not cool. 6. Wining to Yelp in San Francisco was the last straw. I cancelled my service. And they came to pick-up my old can - twice - again! Still disorganized. Summoning a manager to criticize me about the word "b*llsh*t" and calling Yelp headquarters to cancel my critical review tells you everything you want to know about this company. They're a trash company but they won't tolerate any trash talk or trashy written opinions from customers. -Daddy Maxx Retro read more