Extremely responsive to customers calls and needs. Karim called us before arriving and was very prompt. We had a filter issue that needed replacement. We provided photos in advance of the visit as requested. Karim was knowledgeable, friendly and efficient. Once the filter was installed he showed us how to operate it. We also got a booklet to go with the filter. He set the pool vacuum on the timer. It worked perfectly the next morning. It is also so quiet, you can barely hear it running. We were very happy with the great work provided by the tech. read more