To Whom It May Concern Sorry for my bad English, my origin is German. I had booked via Orbitz a rental car in Cancun for 10 days with Alamo from 01.19.2020 to 29.01.2020. Orbitz asked me to prepay around 80% of the rental and insurance fee. On my arrival at 21.00, I was told by Alamo employee Yair that I have to pay a second/extra insurance for 55 USD per day. With me protesting he lowered this insurance fee first to 45 USD and then to 35 USD per day. THAT WOULD HAVE BEEN 550/450/350 USD EXTRA for a ¨useless¨ insurance, or better called SCAM, because I already had FULL cover from Orbitz. If there is an extra Mex. Insurance needed for around 15 USD per day, they still need to change their public treatment, and at least let people know in advance. But I still call this FRAUD - paying 2 insurances does not make any sense at all for a customer, am I wrong? Furthermore, my Mexican Debit-Card was not accepted, which in the US or Mexico-City never has been a problem at all. Ok, I could have used my US Credit-Card, but not for such a scam. I was not the only client who got scammed in that Alamo office in that moment, by the way. After 5 minutes of unfriendly treatment from Yair I left this Alamo office, and got a ride from an unhappy employee (!!!) for free to a local Rental Car company, within 1 km of distance: Keddy Rental Cars. There I got without any problems a 5 Door & brand new rental car for a very LOW AND FAIR PRICE incl. Insurance and PERFECT SERVICE. And nobody asked me for a second & strange extra fee/insurance !!!! This Keddy was amazingly friendly, helpful, professional & cheap. Return of the car was same perfect and they did NOT try to trick me at all. Perfect example of customer care - THANK YOU KEDDY !!!! As you can imagine, this will mean that I never ever will again rent a car with Alamo, nor give my clients the suggestion to rent a car with them. We frequently do have international clients taking rental cars at Airport Mexico-City for up to 8 days to visit our vintage car restoration facility in San Miguel de Allende, what do you think will I suggest to them? My Family are frequent travelers, what do you think I will suggest to them ? Do you even think I will recommend people to spend their holidays in Cancun in the future ? Why are people killing their own business slowly but steady with this kind of customer treatment and frauds ??? Just have a look at the reviews in Cancun - how irresponsible can anybody be to act like this ? YOU ARE KILLING OUR BEAUTIFUL MEXICO, EVERY TOURIST WILL THINK THAT ALL MEXICANS ARE DEFRAUDERS, WHICH IS ABSOLUTELY NOT TRUE !!!!!!! I am so angry, that I will post this review on every available platform like Orbitz, Yelp, Tripadvisor, Booking, Trustpilot, Bazaarvoice, Trustspot, Google & Gmaps etc. Yotpo, G2Crowd, consumer affairs etc. Worst critic you might ever get. Please be advised, that we are a hard working company with around 65 hours of weekly work, but with this kind of fraud I am now very very happy to invest some of my rare spare time for doing my part against this kind of fraud. I never have done something like this before, but I am so angry still, and have learned from this lesson, to pay you back as good as possible. By the way, as you can see from the dates, I even let go around 3 weeks since this incident to be objective with my acting. And finally, I am very curious, If I ever will even receive an answer from Alamo at all, and if so, if their answer will be just a short message like: ¨Thank you for contacting us, and have a nice day¨, or if somebody really will react to this critics on the personal level needed to even try to repair something. I am not fighting for the 120 USD I payed Orbitz for this fraud, but: Alamo, please buy some good beer from that money, and have a perfect toast on your company policies on my costs. It takes month to win a client, and seconds to lose him. You had one job, WELL DONE. Tourism Office in Cancun is getting this review also, lets see if they are interested in doing something against this kind of frauds against ALL tourists. As I am not the only one, maybe they are concerned of the reputation of beautiful Cancun & Yucatan. with best Regards and a lot of respect Matthias Heyer read more