Since we like the Plaistow Aldi, we thought it would be nice to visit this spiffy new location in Derry. Cheerful young lady at the entrance was greeting people and providing quarters for those needing one to get a buggy. This store is like all the others, same layout and products (the German Christmas goodies are now in stock), though it is a bigger floor plan. They just spaced the aisles a little further apart so more room to maneuver buggies. All was going nicely until we started to check out. The cashier was flinging our products into the buggy! I thought two glass bottles were going to crack, not to mention biscuits and crackers turning to dust in their bags. I told her I was not happy with her method and she said they do it that way all the time, everything would be fine. Her supervisor was doing the same thing at the adjacent register. They might do that in the Derry store, but never have we experienced such callous disregard for a customer's purchases in the Plaistow store. They seem to forget where their wages are coming from. We were told if anything was damaged, we could bring it back, no problem. So we should open every bag that didn't have clear packaging to see what might be broken? We checked things as best we could as we loaded them into the car (didn't bag in store, just left). Chocolate marzipan bars at least did have clear wrap and one was broken in half. My husband took it to the greeter as he couldn't be bothered going back through the maze, explained the situation to her and said gift it to the manager as an example of how nothing gets damaged. He intends to contact head office. This appears to be a customer service and training issue. Won't be going back to this location. read more