We signed a contract for our pool to be resurfaced, our cool deck redone and painted, new tile in the pool along the top, and a salt system to be installed. This was Supposed to be a 3 week project. The tile guy showed up, drained our pool, put on the new tile and did the grout lines. That's when the problems began. Two days later, we noticed big pieces of grout laying on the bottom of the pool. The top grout line, between the tile and the deck coping, was coming out. We called All Phase to inform them of this and they said they would send someone out to fix it. Our pool sat with no work being done for 3 weeks. We called to find out what the hold up was since this was a "3 week project" and we were told that they are extremely busy because everyone is home and they are installing new pools. We got put on the back burner because to them our job wasn't a big money project. A week after the phone call, the deck contractors showed up. They were in a box truck that had a roofing repair company logo on it; I really thought they were at the wrong house. Nope, they were the deck contractors; I guess they do pool decking on the side. They applied the new cool decking and left. They were there 30 minutes. Guess what? No other work was done for another week, until someone showed up to "fix" the grout line. He put more grout on top of the already chipped grout and left. Guess what happened? The grout continued to chip and fall out. Then, you guessed it: no work for another week. We would email or call the main office and ask them what was the hold up and we received several different excuses. My favorite one that was told to me by Laura (she's in charge of construction scheduling), was that since we were in St Augustine and they are in Lake Munro, FL there has to be other jobs up here for them to do because they aren't driving up here for "just us". Side note: They have an office address in Jacksonville, FL, along with a salesman, Mark. If I would have known that they only had an actual working office in Lake Munro I would have never used them. Hindsight. Another favorite excuse was that they put us on the schedule but don't know why it didn't get done, or it's raining down here so we assumed it was raining there - of course, it wouldn't be raining here. So, after texting the sales person and sending him photos of our unfinished pool and letting him know all the excuses we were told, he called the office and miraculously we were on the schedule the next week for our pool resurfacing. Pool resurfacing was done. Still no word on when grout line would be fixed and we were still waiting on a second coat of deck paint to be applied. You guessed it, we had to call and email continuously to find out when these things would be done. The deck/roofing guys showed up 2 weeks later to apply the second coat. However, they didn't apply a second coat to the edges so you can tell a color difference. Another employee came to re-do the grout line for a second time. He let the grout he removed fall into the pool on our new surface, he left grout in the grass, and ruined the coping because he was too lazy to wipe off the new grout as he was putting it in. While he was there he decided to throw 8 bags of salt in our pool because he "assumed" the salt system had been installed when it wasn't. Why didn't he call the office before he did that? Or simply ask us?? We contacted the office about that and said, "oh, well." We were contacted by the person installing the salt system to set up a day and time. So my husband took time off work to be there and the guy never showed up; he never even called to say he wasn't coming. Half a day of pay lost for my husband. After contacting him to find out why he never showed, he said he ran out of time at another job. A week later the salt system was installed. We told that guy about all of the issues with the grout and deck. He took pictures and said he would let the office know. After contacting us about the remaining balance, we expressed our concerns regarding the grout and deck. Still waiting for repairs. read more