After getting gas at this service station, I decided to use their car wash machine. I put the car into neutral as instructed and did not touch the brakes or the steering wheel until the very end, when the "Go Now" sign lit up. I did not touch the brakes or steering wheel while the machine did the wash. Towards the end of travel, the machine pinched or grabbed the front left tire/rim and pulled the car back before releasing it. This mechanical action happened approximately three times. The "Wait to Go" sign was lit during this time. Finally, the machine released the car, the "Go Now" sign lit up, and I could pull forward out of the car wash. This car wash mechanical action did not feel right, so I checked both front Tires/Rims when I exited the car wash. The front-left driver's side rim had two areas: the paint was removed from the rim, the underlying metal was marked up, and tire sidewall damage was also present. This was a direct result of the mechanical action at the very end of the car wash, as this rim had zero marks before that. In fact, the entire car has zero dents or marks anywhere, as it is a new car, and I have been taking excellent care of my new Acura Integra 2024. I spoke to the car wash attendant and pointed out the damage, and he dismissed me by shrugging his shoulders and walking away. I went inside, talked to someone behind the counter, and described the incident above. They said to come back the next day, 11/25/23 and admitted to me this had happened before. I called and spoke to Scott, the manager, who said he would get back to me after talking to the owner, Sunny/Sunil. No one ever got back to me. I have a 660 dollar replacement cost to bear for tire and rim replacement because the owner is not an ethical businessman who does not care about customers. This naastik man is never to be trusted and runs a horrible business, which I would caution others to avoid. I am also compiling a more detailed report to send to all sales/service managers for Kendall's 250 dealer network in Oregon. Their extensive database of new car owners must be warned and avoid the ARCO Am/Pm on 2815 Roosevelt Blvd, Eugene, Oregon. I will be filing additional legal documents as well. read more