A Frustrating Experience from Start to (almost) Finish We selected Armina Stone through our contractor, who had an existing account with them. This was our first experience working with Armina, and unfortunately, it was a disappointing one from start to finish. We have felt misdirected, unimportant, and completely ignored throughout the process. This is our Armina experience. Planning Issues: We selected a granite slab on February 12 and waited for Armina to schedule the measure. The first appointment was set for March 24th but was missed when their team went to the wrong location. It was rescheduled for April 11, but that date was also missed. On April 18, we were informed that the stone we had chosen was mislabeled--it was marble, not granite. After discussions with our sales rep, Taylor, we reached a resolution and had our site measured on April 21. Scheduling Issues: On April 25th we approved the Armina layout design with images. However, we noticed Armina's final drawing reflected 14 square feet less than originally quoted--an overcharge of roughly $1,400. We had to dispute this with our credit card company to get it refunded. Then, in the afternoon of our scheduled install on April 28, we were informed the stone had been damaged and would need to be recut. The installation was pushed to May 6, and then again delayed to May 13--eventually taking place on Saturday, May 10 only after we expressed frustration. Execution Issues: The completed installation showed a seam where the grain direction was reversed--contrary to what we had approved--and the seam itself was poorly done and visibly discolored. A back insert behind an appliance was also cut too small, preventing us from fully opening our grill hood. Resolution Issues: Armina scheduled a replacement piece for May 21, then canceled due to weather. It was rescheduled for May 30. While the piece was replaced that day, it was still too small to resolve the problem, the hood still hit against our bar top when opening. Our contractor repeatedly tried to reach the project manager, Tim, with no success. Tim eventually said he would visit our home the following week, but as of June 6, we've heard nothing further. This experience has been riddled with miscommunication, delays, quality issues, and lack of follow-up. We cannot recommend Armina Stone based on our experience. From planning and scheduling to execution and resolution, they have fallen short at every stage. read more